Novotel Madrid City Las Ventas
Albacete 1, In Madrid (Ciudad Lineal), Madrid, 28027, Spain
Rating
4.6
Travelers Choice
2021
Price Level
$$
Rooms
156
Pets
Yes
25
May
Novotel Madrid City Las Ventas, Madrid
Novotel Madrid City Las Ventas
Enjoy a dynamic, cosmopolitan & extroverted hotel located in Madrid, with easy access and parking. Direct bus to Puerta del Sol & nearby Metro stop. Our spacious rooms are cozy, comfortable, and designed so you'll sleep like a log! We have more than 400m2 in meeting rooms at your service. Let our unique gastronomic environment, and dynamic, versatile, designer space seduce you.
Price & Availability
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Overall
Wonderful
4.6
30 reviews
5
68
4
27
3
4
2
4
1
4
Customers Review
Cleanliness 4.6
Comfort 4.6
Amenities 5
Condition 4.7
“The Hotel rejected any refund after we had to cancel due to a positive covid test.A short summary what happened: Precautionary, we decided to do a self-test on the day of travel. Unfortunately, one of the self-tests was positive and to avoid a cancellation for a potential false-positive result we decided to do a PCR test. We also immediately informed the hotel about the positive self-test and they agreed on changing the booking for the following day.On the next day, we unfortunately received the message that the PCR test was also positive and therefore we had to cancel the booking. To our surprise the hotel suddenly did not feel responsible anymore for this matter and told us to call booking.com instead.While being on the phone with the booking.com customer support we were told that the hotel manager was out of office and that we should expect feedback on our cancellation the following day. To our surprise, about 10 minutes after our call with the customer support we already received the rejection via booking.com that we won’t receive any refund.In terms of covid I understand that hotels are suffering and I did not expect to receive a full refund. Since we did not use any of the hotel service nor did we cause any work for them, I would have at least expected a partial refund especially since we went the extra mile and did self-tests and even a PCR test before travelling to make sure we are not a risk for others.”
— Dominik Rosenberger
“Un moderno y actual hotel, con la acostumbrada calidad de la mayoría de los hoteles Accor, este no falla habitaciones actuales y modernas, buenas instalaciones buen desayuno (sin ser el mejor) y sobre todo excelente servicio de parte de todo el personal. Buena ubicación pero está a varios minutos andando de la más cercana estación de metro, aunque tienes una para de bus justo enfrente, es ideal cuando vienes a Madrid en coche. Algo muy bueno a mencionar es que son gusto resguardan tu equipaje si continúas tu viaje por Europa y no quieres ir cargando maletas, algo que resulta muy cómodo viviendo del otro lado del mundo.”
— Neftalí Diéguez
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