Phone Number 8004447171
Hilton Garden Inn Daytona Beach Oceanfront
2560 N. Atlantic Avenue, In Daytona Beach (Ortona Park), Daytona Beach, FL 32118, United States
Rating
4.4
Travelers Choice
2021
Price Level
$$
Rooms
141
Pets
No
from $ 2,738.49
19
Jan

Hilton Garden Inn Daytona Beach Oceanfront, Daytona Beach

Hilton Garden Inn Daytona Beach Oceanfront

Stop at Hilton Garden Inn Daytona Beach Oceanfront to discover the wonders of Daytona Beach (FL). The property features a wide range of facilities to make your stay a pleasant experience. To be found at the hotel are 24-hour room service, laundry service, elevator, pets allowed, safety deposit boxes. Designed for comfort, selected guestrooms offer television LCD/plasma screen, balcony/terrace, alarm clock, satellite/cable TV, refrigerator to ensure a restful night. The hotel offers various recreational opportunities. Convenience and comfort makes Hilton Garden Inn Daytona Beach Oceanfront the perfect choice for your stay in Daytona Beach (FL).

Hilton Garden Inn Daytona Beach Oceanfront

Price & Availability

Select your room

Hilton Garden Inn Daytona Beach Oceanfront

2 Queen Beds ·

Room Only
Total
$ 2,738.50
Hilton Garden Inn Daytona Beach Oceanfront

1 King Bed ·

Room Only
Total
$ 2,738.50
Hilton Garden Inn Daytona Beach Oceanfront

2 Queen Mobility Accessible W/Bathtub ·

Room Only
Total
$ 2,738.50
Hilton Garden Inn Daytona Beach Oceanfront

2 Queen Beds Hearing Accessible ·

Room Only
Total
$ 2,738.50
Hilton Garden Inn Daytona Beach Oceanfront

Room, 2 Queen Beds, Accessible (Hearing) ·

Bed & Breakfast · 2 Queen Beds
Total
$ 2,901.62
Hilton Garden Inn Daytona Beach Oceanfront

Room, 2 Queen Beds, Non Smoking ·

Bed & Breakfast · 2 Queen Beds
Total
$ 2,901.62
Hilton Garden Inn Daytona Beach Oceanfront

Room, Accessible, Non Smoking (Roll-in Shower) ·

Bed & Breakfast · 1 King Bed
Total
$ 2,901.62
Hilton Garden Inn Daytona Beach Oceanfront

Room, 2 Queen Beds (Accessible) ·

Bed & Breakfast · 2 Queen Beds
Total
$ 2,901.62
Hilton Garden Inn Daytona Beach Oceanfront

Room, 1 King Bed, Non Smoking ·

Bed & Breakfast · 1 King Bed
Total
$ 2,901.62
Hilton Garden Inn Daytona Beach Oceanfront

2 Queen Beds ·

Bed & Breakfast
18% discount
Total
$ 2,904.09
Hilton Garden Inn Daytona Beach Oceanfront

1 King Accessible Roll In Shower ·

Bed & Breakfast
18% discount
Total
$ 2,904.09
Hilton Garden Inn Daytona Beach Oceanfront

2 Queen Mobility Accessible W/Bathtub ·

Bed & Breakfast
18% discount
Total
$ 2,904.09
Hilton Garden Inn Daytona Beach Oceanfront

1 King Bed Oceanfront With Balcony ·

Room Only
Total
$ 2,907.15
Hilton Garden Inn Daytona Beach Oceanfront

1kg Mob/Hear Access Tub Oceanfront W/Balcony ·

Room Only
Total
$ 2,907.15
Hilton Garden Inn Daytona Beach Oceanfront

2qn Bds Oceanfront Balcony Floor 5 - 8 ·

Room Only
Total
$ 2,907.15
Hilton Garden Inn Daytona Beach Oceanfront

1 King Bed Oceanfront With Balcony Floor 5 -8 ·

Room Only
Total
$ 2,907.15
Hilton Garden Inn Daytona Beach Oceanfront

2 Queen Beds Oceanfront With Balcony ·

Room Only
Total
$ 2,907.15
Hilton Garden Inn Daytona Beach Oceanfront

1 King Bed ·

Bed & Breakfast
Total
$ 2,907.15
Hilton Garden Inn Daytona Beach Oceanfront

2 Queen Beds Hearing Accessible ·

Bed & Breakfast
Total
$ 2,907.15
Hilton Garden Inn Daytona Beach Oceanfront

2 Queen Beds With Poolview ·

Room Only
Total
$ 2,907.15
Hilton Garden Inn Daytona Beach Oceanfront

2qn Beds Hearing Access Oceanfront W/Balcony ·

Room Only
Total
$ 2,907.15
Hilton Garden Inn Daytona Beach Oceanfront

Doble Dos Camas Queen Size ·

Room Only
Total
$ 2,910.37
Hilton Garden Inn Daytona Beach Oceanfront

Doble Cama King Size ·

Room Only
Total
$ 2,910.37
Hilton Garden Inn Daytona Beach Oceanfront

2 QUEEN BEDS HEARING ACCESSIBLE - VIS FIREALRM/DOOR/PHN ALRT - COMP WIFI- HDTV'S WITH HIDEF CHANNELS - ·

Room Only
Total
$ 2,959.36
Hilton Garden Inn Daytona Beach Oceanfront

1 KING MOBILITY ACCESSIBLE W/ROLL IN SHOWER - COMP WIFI- HDTVS WITH HIDEF CHANNELS - REFRIGERATOR-MICROWAVE- POD COFFEE BREWER - ·

Room Only
Total
$ 2,959.36
Hilton Garden Inn Daytona Beach Oceanfront

2 QUEEN BEDS - COMP WIFI-HD TVS WITH HIDEF CHANNELS - REFRIGERATOR-MICROWAVE-POD COFFEE BREWER - ·

Room Only
Total
$ 2,959.36
Hilton Garden Inn Daytona Beach Oceanfront

2 QUEEN MOBILITY ACCESSIBLE W/BATHTUB - COMP WIFI- HDTV WITH HIDEF CHANNELS - REFRIGERATOR-MICROWAVE- POD COFFEE BREWER - ·

Room Only
Total
$ 2,959.36
Hilton Garden Inn Daytona Beach Oceanfront

1 KING BED - COMP WIFI- HDTVS WITH HIDEF CHANNELS - REFRIGERATOR-MICROWAVE- POD COFFEE BREWER - ·

Room Only
Total
$ 2,959.36
Hilton Garden Inn Daytona Beach Oceanfront

Habitación, 2 Camas De Matrimonio, Accesible Para Personas Con Discapacidad (hearing) ·

Bed & Breakfast
Total
$ 2,960.21
Hilton Garden Inn Daytona Beach Oceanfront

Habitación, 2 Camas De Matrimonio (accessible) ·

Bed & Breakfast
Total
$ 2,960.21
Hilton Garden Inn Daytona Beach Oceanfront

Habitación, 1 Cama De Matrimonio Grande, No Fumadores ·

Bed & Breakfast
Total
$ 2,960.21
Hilton Garden Inn Daytona Beach Oceanfront

Room, 1 King Bed, Accessible, Pool View (Hearing) ·

Bed & Breakfast · 1 King Bed
Total
$ 3,027.73
Hilton Garden Inn Daytona Beach Oceanfront

2 QUEEN BEDS - COMP WIFI-HD TVS WITH HIDEF CHANNELS - REFRIGERATOR-MICROWAVE-POD COFFEE BREWER - ·

Bed & Breakfast
Total
$ 3,034.53
Hilton Garden Inn Daytona Beach Oceanfront

2 QUEEN MOBILITY ACCESSIBLE W/BATHTUB - COMP WIFI- HDTV WITH HIDEF CHANNELS - REFRIGERATOR-MICROWAVE- POD COFFEE BREWER - ·

Bed & Breakfast
Total
$ 3,034.53
Hilton Garden Inn Daytona Beach Oceanfront

2 QUEEN BEDS HEARING ACCESSIBLE - VIS FIREALRM/DOOR/PHN ALRT - COMP WIFI- HDTV'S WITH HIDEF CHANNELS - ·

Bed & Breakfast
Total
$ 3,034.53
Hilton Garden Inn Daytona Beach Oceanfront

1 KING MOBILITY ACCESSIBLE W/ROLL IN SHOWER - COMP WIFI- HDTVS WITH HIDEF CHANNELS - REFRIGERATOR-MICROWAVE- POD COFFEE BREWER - ·

Bed & Breakfast
Total
$ 3,034.53
Hilton Garden Inn Daytona Beach Oceanfront

1 KING BED - COMP WIFI- HDTVS WITH HIDEF CHANNELS - REFRIGERATOR-MICROWAVE- POD COFFEE BREWER - ·

Bed & Breakfast
Total
$ 3,034.53
Hilton Garden Inn Daytona Beach Oceanfront

2 Queen Mobility Accessible W/bathtub Comp Wifi- Hdtv With Hidef Channels Refrigerator-microwave- Pod Coffee Brewer ·

Room Only
Total
$ 3,040.39
Hilton Garden Inn Daytona Beach Oceanfront

Doble Vistas A La Piscina ·

Room Only
Total
$ 3,044.81
Hilton Garden Inn Daytona Beach Oceanfront

Room, 2 Queen Beds, Oceanfront (Floor 5-8) ·

Bed & Breakfast · 2 Queen Beds
Total
$ 3,069.79
Hilton Garden Inn Daytona Beach Oceanfront

Room, 2 Queen Beds, Pool View ·

Bed & Breakfast · 2 Queen Beds
Total
$ 3,069.79
Hilton Garden Inn Daytona Beach Oceanfront

Room, Accessible, Non Smoking ·

Bed & Breakfast · 1 King Bed
Total
$ 3,069.79
Hilton Garden Inn Daytona Beach Oceanfront

Room, 1 King Bed, Balcony, Oceanfront ·

Bed & Breakfast · 1 King Bed
Total
$ 3,069.79
Hilton Garden Inn Daytona Beach Oceanfront

2 Queen Oceanfront Hearing Accessible ·

Bed & Breakfast
18% discount
Total
$ 3,072.53
Hilton Garden Inn Daytona Beach Oceanfront

1kg Mob/Hear Access Tub Oceanfront W/Balcony ·

Bed & Breakfast
Total
$ 3,075.84
Hilton Garden Inn Daytona Beach Oceanfront

2 Queen Beds With Poolview ·

Bed & Breakfast
Total
$ 3,075.84
Hilton Garden Inn Daytona Beach Oceanfront

1 King Bed Oceanfront With Balcony Floor 5 -8 ·

Bed & Breakfast
Total
$ 3,075.84
Hilton Garden Inn Daytona Beach Oceanfront

2qn Beds Hearing Access Oceanfront W/Balcony ·

Bed & Breakfast
Total
$ 3,075.84
Hilton Garden Inn Daytona Beach Oceanfront

2qn Bds Oceanfront Balcony Floor 5 - 8 ·

Bed & Breakfast
Total
$ 3,075.84
Hilton Garden Inn Daytona Beach Oceanfront

1kng Deluxe Mobility/Hearing Access Ri Shwr ·

Room Only
Total
$ 3,075.84
Hilton Garden Inn Daytona Beach Oceanfront

2 Queen Beds Oceanfront With Balcony ·

Bed & Breakfast
Total
$ 3,075.84
Hilton Garden Inn Daytona Beach Oceanfront

1 King Bed Oceanfront With Balcony ·

Bed & Breakfast
Total
$ 3,075.84
Hilton Garden Inn Daytona Beach Oceanfront

Doble Cama King Size ·

Bed & Breakfast
Total
$ 3,089.69
Hilton Garden Inn Daytona Beach Oceanfront

Doble Frente OcÉano ·

Room Only
Total
$ 3,089.69
Hilton Garden Inn Daytona Beach Oceanfront

Doble Frente Al Mar Con BalcÓn ·

Room Only
Total
$ 3,089.69
Hilton Garden Inn Daytona Beach Oceanfront

Doble Dos Camas Queen Size ·

Bed & Breakfast
Total
$ 3,089.69
Hilton Garden Inn Daytona Beach Oceanfront

HabitaciÓn 2 Camas Frente OcÉano ·

Room Only
Total
$ 3,089.69
Hilton Garden Inn Daytona Beach Oceanfront

2 Queen Beds - Accessible Room ·

Room Only
13% discount
Total
$ 3,092.59
Hilton Garden Inn Daytona Beach Oceanfront

1KING BED HEARING ACCESS POOLVIEW W/BALCONY - VIS FIREALRM/DOOR/PHN ALRT - COMP WIFI- HDTVS WITH HIDEF CHANNELS - ·

Room Only
Total
$ 3,096.07
Hilton Garden Inn Daytona Beach Oceanfront

2 Queen Bed Deluxe Oceanfront With Balcony ·

Room Only
Total
$ 3,118.01
Hilton Garden Inn Daytona Beach Oceanfront

Habitación, 1 Cama De Matrimonio Grande, Frente Al Mar (floor 5-8) ·

Bed & Breakfast
Total
$ 3,131.91
Hilton Garden Inn Daytona Beach Oceanfront

Habitación, 1 Cama De Matrimonio Grande, Balcón, Frente Al Mar ·

Bed & Breakfast
Total
$ 3,131.91
Hilton Garden Inn Daytona Beach Oceanfront

1KG MOB/HEAR ACCESS TUB OCEANFRONT W/BALCONY - VIS FIREALRM/DOOR/PHN ALRT - COMP WIFI- HDTVS WITH HIDEF CHANNELS - ·

Room Only
Total
$ 3,141.64
Hilton Garden Inn Daytona Beach Oceanfront

2 QUEEN BEDS WITH POOLVIEW - COMP WI- HDTVS WITH HIDEF CHANNELS - REFRIGERATOR-MICROWAVE- POD COFFEE BREWER - ·

Room Only
Total
$ 3,141.64
Hilton Garden Inn Daytona Beach Oceanfront

1 KING BED OCEANFRONT WITH BALCONY - COMP WIFI- HDTVS WITH HIDEF CHANNELS - REFRIGERATOR-MICROWAVE- POD COFFEE BREWER - ·

Room Only
Total
$ 3,141.64
Hilton Garden Inn Daytona Beach Oceanfront

1 KING BED OCEANFRONT WITH BALCONY FLOOR 5 -8 - COMP WIFI- HDTVS WITH HIDEF CHANNELS - REFRIGERATOR-MICROWAVE- POD COFFEE BREWER - ·

Room Only
Total
$ 3,141.64
Hilton Garden Inn Daytona Beach Oceanfront

2 QUEEN BEDS OCEANFRONT WITH BALCONY - COMP WIFI- HDTVS WITH HIDEF CHANNELS - REFRIGERATOR-MICROWAVE- POD COFFEE BREWER - ·

Room Only
Total
$ 3,141.64
Hilton Garden Inn Daytona Beach Oceanfront

2 QUEEN HEARING ACC POOL VIEW - VIS FIREALRM/DOOR/PHN ALRT - REFRIGERATOR-MICROWAVE- POD COFFEE BREWER - ·

Room Only
Total
$ 3,141.64
Hilton Garden Inn Daytona Beach Oceanfront

2QN BDS OCEANFRONT BALCONY FLOOR 5 - 8 - COMP WIFI- HDTVS WITH HIDEF CHANNELS - REFRIGERATOR-MICROWAVE- POD COFFEE BREWER - ·

Room Only
Total
$ 3,141.64
Hilton Garden Inn Daytona Beach Oceanfront

2QN BEDS HEARING ACCESS OCEANFRONT W/BALCONY - VIS FIREALRM/DOOR/PHN ALRT - COMP WIFI- HDTV-POD COFFEE BREWER - ·

Room Only
Total
$ 3,141.64
Hilton Garden Inn Daytona Beach Oceanfront

1KING BED HEARING ACCESS POOLVIEW W/BALCONY - VIS FIREALRM/DOOR/PHN ALRT - COMP WIFI- HDTVS WITH HIDEF CHANNELS - ·

Bed & Breakfast
Total
$ 3,166.59
Hilton Garden Inn Daytona Beach Oceanfront

1KG MOB/HEAR ACCESS TUB OCEANFRONT W/BALCONY - VIS FIREALRM/DOOR/PHN ALRT - COMP WIFI- HDTVS WITH HIDEF CHANNELS - ·

Bed & Breakfast
Total
$ 3,210.60
Hilton Garden Inn Daytona Beach Oceanfront

2QN BEDS HEARING ACCESS OCEANFRONT W/BALCONY - VIS FIREALRM/DOOR/PHN ALRT - COMP WIFI- HDTV-POD COFFEE BREWER - ·

Bed & Breakfast
Total
$ 3,210.60
Hilton Garden Inn Daytona Beach Oceanfront

1 KING BED OCEANFRONT WITH BALCONY FLOOR 5 -8 - COMP WIFI- HDTVS WITH HIDEF CHANNELS - REFRIGERATOR-MICROWAVE- POD COFFEE BREWER - ·

Bed & Breakfast
Total
$ 3,210.60
Hilton Garden Inn Daytona Beach Oceanfront

2 QUEEN BEDS WITH POOLVIEW - COMP WI- HDTVS WITH HIDEF CHANNELS - REFRIGERATOR-MICROWAVE- POD COFFEE BREWER - ·

Bed & Breakfast
Total
$ 3,210.60
Hilton Garden Inn Daytona Beach Oceanfront

1 KING BED OCEANFRONT WITH BALCONY - COMP WIFI- HDTVS WITH HIDEF CHANNELS - REFRIGERATOR-MICROWAVE- POD COFFEE BREWER - ·

Bed & Breakfast
Total
$ 3,210.60
Hilton Garden Inn Daytona Beach Oceanfront

2 QUEEN HEARING ACC POOL VIEW - VIS FIREALRM/DOOR/PHN ALRT - REFRIGERATOR-MICROWAVE- POD COFFEE BREWER - ·

Bed & Breakfast
Total
$ 3,210.60
Hilton Garden Inn Daytona Beach Oceanfront

2 QUEEN BEDS OCEANFRONT WITH BALCONY - COMP WIFI- HDTVS WITH HIDEF CHANNELS - REFRIGERATOR-MICROWAVE- POD COFFEE BREWER - ·

Bed & Breakfast
Total
$ 3,210.60
Hilton Garden Inn Daytona Beach Oceanfront

2QN BDS OCEANFRONT BALCONY FLOOR 5 - 8 - COMP WIFI- HDTVS WITH HIDEF CHANNELS - REFRIGERATOR-MICROWAVE- POD COFFEE BREWER - ·

Bed & Breakfast
Total
$ 3,210.60
Hilton Garden Inn Daytona Beach Oceanfront

Doble Vistas A La Piscina ·

Bed & Breakfast
Total
$ 3,224.05
Hilton Garden Inn Daytona Beach Oceanfront

1 King Mobility Accessible W/roll In Shower Comp Wifi- Hdtvs With Hidef Channels Refrigerator-microwave- Pod Coffee Brewer ·

Bed & Breakfast
Total
$ 3,226.95
Hilton Garden Inn Daytona Beach Oceanfront

1kng Deluxe Mobility/Hearing Access Ri Shwr ·

Bed & Breakfast
Total
$ 3,244.49
Hilton Garden Inn Daytona Beach Oceanfront

Doble Deluxe ·

Room Only
Total
$ 3,268.85
Hilton Garden Inn Daytona Beach Oceanfront

Doble Frente OcÉano ·

Bed & Breakfast
Total
$ 3,268.85
Hilton Garden Inn Daytona Beach Oceanfront

HabitaciÓn 2 Camas Frente OcÉano ·

Bed & Breakfast
Total
$ 3,268.85
Hilton Garden Inn Daytona Beach Oceanfront

Doble Frente Al Mar Con BalcÓn ·

Bed & Breakfast
Total
$ 3,268.85
Hilton Garden Inn Daytona Beach Oceanfront

Doble Deluxe King Bed ·

Room Only
Total
$ 3,268.85
Hilton Garden Inn Daytona Beach Oceanfront

2 Queen Bed Deluxe Oceanfront With Balcony ·

Bed & Breakfast
Total
$ 3,286.66
Hilton Garden Inn Daytona Beach Oceanfront

Habitación, 1 Cama De Matrimonio Grande ·

Bed & Breakfast
Total
$ 3,303.68
Hilton Garden Inn Daytona Beach Oceanfront

Room 1 King Bed Balcony Oceanfront ·

Bed & Breakfast
Total
$ 3,312.13
Hilton Garden Inn Daytona Beach Oceanfront

HabitaciÓn 2 Camas Deluxe Frente Al Mar ·

Room Only
Total
$ 3,313.72
Hilton Garden Inn Daytona Beach Oceanfront

1KNG DELUXE MOBILITY/HEARING ACCESS RI SHWR - VIS FIREALRM/DOOR/PHN ALRT-OCEANFRONT - KING BED AND TWIN BED -COMP WIFI - HIDEF TV - ·

Room Only
Total
$ 3,323.91
Hilton Garden Inn Daytona Beach Oceanfront

1 KING DELUXE HEARING ACCESSIBLE OCEANFRONT - VIS FIREALRM/DOOR/PHN ALRT-OCEANFRONT - KING AND TWIN BED IN ROOM -COMP WIFI- HDTV - ·

Room Only
Total
$ 3,323.91
Hilton Garden Inn Daytona Beach Oceanfront

2 QUEEN BED DELUXE OCEANFRONT WITH BALCONY - TWIN BED-COMP WIFI- HDTV - REFRIGERATOR-MICROWAVE- POD COFFEE BREWER - ·

Room Only
Total
$ 3,369.47
Hilton Garden Inn Daytona Beach Oceanfront

1KNG DELUXE MOBILITY/HEARING ACCESS RI SHWR - VIS FIREALRM/DOOR/PHN ALRT-OCEANFRONT - KING BED AND TWIN BED -COMP WIFI - HIDEF TV - ·

Bed & Breakfast
Total
$ 3,386.66
Hilton Garden Inn Daytona Beach Oceanfront

1 KING DELUXE HEARING ACCESSIBLE OCEANFRONT - VIS FIREALRM/DOOR/PHN ALRT-OCEANFRONT - KING AND TWIN BED IN ROOM -COMP WIFI- HDTV - ·

Bed & Breakfast
Total
$ 3,386.66
Hilton Garden Inn Daytona Beach Oceanfront

2 QUEEN BED DELUXE OCEANFRONT WITH BALCONY - TWIN BED-COMP WIFI- HDTV - REFRIGERATOR-MICROWAVE- POD COFFEE BREWER - ·

Bed & Breakfast
Total
$ 3,430.68
Hilton Garden Inn Daytona Beach Oceanfront

Doble Deluxe ·

Bed & Breakfast
Total
$ 3,448.18
Hilton Garden Inn Daytona Beach Oceanfront

Doble Deluxe King Bed ·

Bed & Breakfast
Total
$ 3,448.18
Hilton Garden Inn Daytona Beach Oceanfront

HabitaciÓn 2 Camas Deluxe Frente Al Mar ·

Bed & Breakfast
Total
$ 3,492.96
Hilton Garden Inn Daytona Beach Oceanfront

Deluxe Room 1 King Bed Accessible Oceanfront (hearing) ·

Bed & Breakfast
Total
$ 3,493.29
Hilton Garden Inn Daytona Beach Oceanfront

Queen Room With Two Queen Beds - Mobility Access - Breakfast Included In The Price ·

Bed & Breakfast
Total
$ 3,585.21

Overall

Excellent
4.4
976 reviews
5
962
4
226
3
85
2
60
1
89

Customers Review

Location 5
Cleanliness 4.5
Comfort 4.4
Neighborhood 4.4
Amenities 4.3
Condition 4.4
Recomendation 87.8%
“We thoroughly enjoyed our stay at this hotel. It was exactly what we were looking for with a balcony overlooking the beautiful beach of Daytona. I also loved the fact that on top of the two queen beds, there was a bed in an attached room to the side. The room was very clean and well kept. We enjoyed the complementary donuts and coffee provided in the lobby. ;) The location was perfect. It was near lots of restaurants and even a shopping center that included a Marshall’s and Publix. The area wasn’t too crowded, which was fantastic. The beach was only a footstep away. I also liked the fact that there was a little shower to clean off after the beach before entering the hotel. Great experience and would highly recommend coming. Would definitely stay again.”
— Tess
“Customer service was horrible. I called the day before our reservation to request an early check-in because my daughter was in a dance competition. I was told there should be no problem granting that request. When we arrived at the hotel we were told our room was not ready. I mentioned the phone calls and again stated that we would take the first available room. The front desk clerk said she would put our name on a list and call us when it was ready. We left to get lunch and came back to the hotel an hour later (approximately 1:00) We were told there were still no rooms available. There were several keys laid out and we asked about the other rooms and they said we could not have those. We called another Hilton in Daytona who had rooms available that could be checked into immediately. I inquired about cancelling our current reservation so we could move to the other Hilton. The front desk agent said she would have to ask her manager and disappeared to the back for several minutes. During this time our credit card was charged for the room even though we had not been allowed to check in. The manager came out and said that we could not cancel our reservation because our credit card had been charged. At this time my daughter was getting very anxious and crying because she was afraid she was going to miss her solo routine in the competition. The front desk agent told us we would have to wait elsewhere for our room. Fortunately we were able to find a teammate who had been allowed to check in early (at a different hotel) and borrow their room to prepare for the competition. We went back to the hotel again at 3:30 and were told the room was still not ready, but because we were gold members they were giving us two bottles of water. At 4:15 (check-in time was 4:00) we were told by the same agent and manager that the room was not ready. At this time we had been waiting 5 hours for our unoccupied room to be cleaned. The next shift of front desk agents came in and we tried again, explaining the day. This agent immediately spoke to someone on a radio. 'Our' room and several other rooms had been sitting empty and clean all day waiting for someone to inspect them. Not only had the earlier agents and manager been too lazy to help us, they charged our credit card before we were allowed to check in so we could not cancel our reservation. This is the poorest example of customer experience I have ever received. I will be certain to share this experience with our dance studio owners and competition coordinators so that no other dancers make the mistake of staying in this hotel.”
— Donyelle

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