“Warning: not a real Relais and Chateaux experience. Expect 2-3 star level service and amenities. Way overpriced. A tarnish on the relais and chateaux brand. Minibar area had a lot of spilled coffee on it. Kettle had brown water in it. Some requests we made beforehand were misinterpreted and not done. Only gave towels for 2 adults when we asked for 3. Took us to request four times to four different people to clean or replace the electric kettle in the room. Second kettle was still dirty. When I asked again and complained, the man at the front desk (Mond) finished my sentence for me in a condescending and mocking way, “… so your upset with the level of service globally and dissatisfied with the staff?…” then just smiled at me and said “… this just happens sometimes...” Staff very unprofessional and seemed to be upset about getting up to help. Service is way below other relais and chateaux stays. Beware. Much better options in the area.”

“I had the pleasure to stay in this hotel, and I must say, I had a memorable experience. The bed is very comfortable, the room feels very homey, bathroom is luxurious, and service is excellent. I found that the location is also ideal. It is close to many luxury stores and safe. I keep a very good memory and highly recommend it.”