“Muy buena experiencia.”

“First of all I would give 0 stars if I could. We stayed here because our 6m old baby was having surgery at Duke and this was the closest hotel. When we booked the room through the reservations dept we were told we would be upgraded to a suite with a kitchenette and have access to all of their amenities (everything is closed due to COVID). When we got there we were put in a "deluxe" room with the smallest mini fridge known to man, and no microwave which is ridiculous because we brought a bunch of groceries to last us the week.. The front desk workers told my husband that the reservations dept be lying and when he spoke to a manager they said that the third party company has misinformed other customers about bookings/amenities and there was nothing they could do to upgrade us to the suite we were promised. We stayed for a week, and decided to stay one extra night. On our last day at 2am my husband got a notification that Millennium Durham tried to charge his bank $11,000+. There was also an invoice under our door with the charges for our $73/night for a week and then $10,000 (plus tax and occupancy tax) for the extra night we decided to stay. The total was $11,935.12. The manager said it was a computer error. Between the f^ck up in the reservations dept and the "accidental" over charge for our last day on top of the stress of our baby having surgery I will never stay any Millenium hotel or recommend it to anyone I know. Just ridiculous.”