The Westin Resort & Spa, Cancun
Boulevard Kukulcan Km 20, In Cancun (Zona Hotelera), Cancun, 77500, Mexico
Rating
4
Price Level
$$
Rooms
379
Pets
No
from $ 1,402.35
02
Jul
The Westin Resort & Spa, Cancun, Cancun
The Westin Resort & Spa, Cancun
The relaxing beach wave simulator and free kids' club add up to memorable moments at the Westin Resort & Spa Cancun. The six-story Westin features 379 rooms with sea or lagoon views pillowtop bedding flat-panel TVs free Wi-Fi and coffeemakers. Guests can dine in 5 restaurants and bars and order room service 24/7. Kick up some fun via arts & crafts on 2 tennis courts or with a big splash in the surfing simulator. There's also a lagoon-side pool plus an exclusive Royal Beach Club pool. Enjoy a massage in the full-service spa or get active in the fitness center. Little ones ages 4 - 12 have their own free kids' club with plenty of rotating activities. Off-site tours can be booked at the travel desk. The Westin is situated at the southern tip of Cancun's Hotel Zone a narrow split of white sand beach between the Caribbean Sea and the Nichupte Lagoon. Guests are within three miles of Ventura Park Cancun and less than a 10-minute drive from Aquaworld. Cancun International Airport is approximately seven miles from the resort.
Price & Availability
Select your room
Standard 2 Double Room (Lagoon View) ·
Room Only
Non Refundable
Doble Vistas A La Laguna ·
Room Only
Non Refundable
Standard King Room (Lagoon View) ·
Room Only
Non Refundable
Standard King Room (Ocean View) ·
Room Only
Non Refundable
Habitación Deluxe Vistas A La Laguna ·
Room Only
Non Refundable
Doble Deluxe Vistas A La Laguna ·
Room Only
Non Refundable
Doble Vistas Al Oceano Cama King Size ·
Room Only
Non Refundable
Habitación, 2 Camas Dobles, No Fumadores, Vistas Al Mar ·
Room Only
Non Refundable
Habitación, 1 Cama De Matrimonio Grande, No Fumadores, Vistas Al Mar ·
Room Only
Non Refundable
Standard 2 Double Room (Ocean View) ·
Room Only
Non Refundable
Deluxe King Room (Lagoon View) with Balcony ·
Room Only · King
Non Refundable
Deluxe 2 Double Room (Lagoon View) with Balcony ·
Room Only · 2 Double
Non Refundable
Doble Deluxe Vistas Al Oceano ·
Room Only
Non Refundable
Habitación Deluxe, 1 Cama De Matrimonio Grande, No Fumadores, Vistas Al Mar (balcony) ·
Room Only
Non Refundable
Deluxe King Room (Ocean View) with Balcony ·
Room Only · King
Non Refundable
Deluxe 2 Double Room (Ocean View) with Balcony ·
Room Only · 2 Double
Non Refundable
Standard King Room (Lagoon View) ·
Bed & Breakfast · King
Non Refundable
Standard 2 Double Room (Lagoon View) ·
Bed & Breakfast · 2 Double
Non Refundable
Suite Vistas A La Laguna ·
Room Only
Non Refundable
Doble Vistas A La Laguna ·
Bed & Breakfast
Non Refundable
1 Bedroom Junior Suite (Lagoon View) ·
Room Only
Cancel free of charge before Wed, 12 Jun 2024
Habitación Doble Lake View ·
Bed & Breakfast
Non Refundable
Standard King Room (Ocean View) ·
Bed & Breakfast · King
Non Refundable
Standard 2 Double Room (Ocean View) ·
Bed & Breakfast · 2 Double
Non Refundable
Habitación, 2 Camas Dobles, No Fumadores, Vistas Al Mar ·
Bed & Breakfast
Non Refundable
Habitación, 1 Cama De Matrimonio Grande, No Fumadores, Vistas Al Mar ·
Bed & Breakfast
Non Refundable
Doble Deluxe Vistas A La Laguna ·
Bed & Breakfast
Non Refundable
Doble Vistas Al Oceano Cama King Size ·
Bed & Breakfast
Non Refundable
Habitación Deluxe Vistas A La Laguna ·
Bed & Breakfast
Non Refundable
Deluxe King Room (Lagoon View) with Balcony ·
Bed & Breakfast · King
Cancel free of charge before Wed, 12 Jun 2024
Deluxe 2 Double Room (Lagoon View) with Balcony ·
Bed & Breakfast · 2 Double
Cancel free of charge before Wed, 12 Jun 2024
Doble Deluxe Vistas Al Oceano ·
Bed & Breakfast
Non Refundable
Habitación Deluxe, 1 Cama De Matrimonio Grande, No Fumadores, Vistas Al Mar (balcony) ·
Bed & Breakfast
Cancel free of charge before Thu, 27 Jun 2024
Suite Vistas A La Laguna ·
Bed & Breakfast
Non Refundable
Deluxe King Room (Ocean View) with Balcony ·
Bed & Breakfast · King
Cancel free of charge before Wed, 12 Jun 2024
Deluxe 2 Double Room (Ocean View) with Balcony ·
Bed & Breakfast · 2 Double
Cancel free of charge before Wed, 12 Jun 2024
1 Bedroom Junior Suite (Lagoon View) ·
Bed & Breakfast
Cancel free of charge before Wed, 12 Jun 2024
Suite Vistas Al Oceano Con BalcÓn ·
Room Only
Non Refundable
Suite, 1 Habitación, No Fumadores, Vistas Al Mar ·
Room Only
Non Refundable
1 Bedroom Standard Suite (Ocean View) ·
Room Only
Cancel free of charge before Wed, 12 Jun 2024
1 Bedroom Presidential Suite (Ocean View) with Balcony ·
Room Only
Non Refundable
Suite Vistas Al Oceano Con BalcÓn ·
Bed & Breakfast
Non Refundable
Suite, 1 Habitación, No Fumadores, Vistas Al Mar ·
Bed & Breakfast
Cancel free of charge before Thu, 27 Jun 2024
1 Bedroom Standard Suite (Ocean View) ·
Bed & Breakfast
Cancel free of charge before Wed, 12 Jun 2024
1 Bedroom Presidential Suite (Ocean View) with Balcony ·
Bed & Breakfast
Cancel free of charge before Wed, 12 Jun 2024
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Very Good
4
1432 reviews
5
1827
4
1408
3
667
2
351
1
270
Customers Review
Location 5
Cleanliness 4.2
Comfort 4
Neighborhood 4
Amenities 4.1
Condition 3.9
Recomendation 55.9%
“This hotel is only partially functional. We are staying here currently, and are repeatedly being told by management that various amenities (e.g., Flowrider, Hot Tubs, kids center, activities center, outside sports bar, BBQ pits for cooking, housekeeping, etc.) are “closed due to COVID.” This is nonsensical, as Quintana Roo/Cancun is “green” for COVID restrictions- the least restricted of Mexico’s four tier system. According to the Mexican and local Quintana Roo government resources, these amenities are ok to be open and functional, provided reasonable precautions are taken. The Westin Resort and Spa hotel, contrary to government recommendations and guidelines, repeatedly tells us amenities are “closed due to COVID” and/or “direction from their corporate office.” Prior to arriving at the Westin Resort and Spa this afternoon, we stayed at the Westin Lagunamar for five nights. The Westin Lagunamar is just down the road (about 10 minutes away) and was fully functional; all amenities were open. Masks were required in common areas and I saw the employees doing a phenomenal job of keeping everything clean. I felt very comfortable and safe there. Conversely, the Westin Resort and Spa is run down, empty, and partially closed (although their service/cleaning staff are very kind and welcoming). We were not notified of any of these shut downs and restrictions until we arrived and were checking in. At that point, we had no other option. It’s like a bait and switch routine. Interestingly, they are still charging their normal prices and room rates for a partially inoperable hotel. The service staff have been great. They are all friendly and welcoming. The food at the pool/beach and at the on-site restaurant (Stone and Sea?) is delicious. My son had the NY steak and I had the grilled chicken and grilled veggies. The grilled zucchini was amazing. My brother said he ate the best burrito of his life at the sports bar, and my chicken tacos from the pool/beach bar were fantastic. When the BBQ grills were still inoperable on the last night of our stay, the sports bar staff was awesome and cooked our chicken breasts for us at no charge. While I find the people who work here to be great, the office staff have not been as friendly or accommodating. My brother is a Westin timeshare owner. As an owner, one of the touted benefits is late checkout. We asked several times for a late checkout and each front desk, concierge, and office staff refused, saying late checkout is only available on the “hotel” side of the resort- it’s not available for the suites or studio rooms. SMH. Also- the pictures online look NOTHING like the hotel or grounds now. It’s stunning how beautiful the pictures look online, and not so much in real life. It’s like a cheaper version of what is shown online. The gym looks nothing like the online pictures and is missing half the equipment and machines shown in the pictures. Plus the equipment must have been built in the 80s. It’s very dated and old, barely functional.The room doors are not soft close doors, so it is very noisy. I can hear doors closing down the hallway from inside my room. The bed and linens are not the Westin Heavenly bed. The linens are hard and scratchy and the bed is hard. The towels are the Heavenly brand.We have a strange sewer-like smell coming from the pipes in the bathroom and the shower head is covered with lime scale and rust. Truly, it’s a bait and switch beyond even the closed amenities. I highly recommend going down the beach to the Westin Lagunamar and avoiding the subpar Westin Resort and Spa.”
— Dana Smith
“Our two bedroom, ocean-facing villa was beautifully appointed and well designed. The grounds were kept very clean and the staff was unobtrusive but helpful. The Westin Resort & Spa provides a very tranquil environment. Wonderful location for the local bus service to shops, restaurants, excursions and night life”
— Sarah Johnson
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