“Pontos positivos:limpeza dos quartos,piscina enorme e fantástica, acesso direto à praia. Pontos negativos: sujidade omnipresente, praia, zonas comuns, os vidros devem ser limpos uma vez por ano, restaurante com um chão pegajoso e extração de fumos deficiente, etc... Quanto à comida, é quantidade sem qualidade.A simpatia geral do staff está abaixo do que se expectaria de um país tão dependente do turismo. Em resumo devia ser bom do tempo do RIU mas agora está como o país: caótico.”

“We arrived and all had to spend many hours trying to get satisfactory rooms my room was not even made up, no towels, beds clearly just vacated, no toilet rolls or hangers and the safe not secured in the unit so it could easily be picked up and removed! We had requested rooms with pool/sea views and asked for our son’s to be in separate rooms near ours, they were housed in a separate block and did not have the pool/sea view, we eventually got them moved a week later! Lots of days we had no towels in our room also. The hotel was full of Algerian guests who were very rude, intimidating, and it made it impossible to get seated in the restaurant and they took all the food they could which then got wasted, they pushed into all the queues, and were aggressive, they actually even had fights with each other! We could not even get plates let alone food, the queues were ridiculous, the mess was unbelievable the staff tried hard but clearly there were not enough staff to deal with it, they chanted when they could not get what they wanted which was awful to witness. They took platefuls of food out of the restaurant and left them with food on in the very hot stairwells, the floors everywhere were filthy. The food was diabolical it was never like that previously, we had to eat out at a considerable extra expense to us! The hotel manager was informed she came witnessed the havoc and ran out when they were fighting, we also reported it to the TUI rep. All the lifts bar one were broke the whole time we were there and all public toilets were so disgusting the floor covered in urine & Pooh they were unusable. We had our own towels, flip flops, a watch, a ring and money stolen in our group of 14 some of the party spent hours at the police station and the cctv cameras were not working to help us catch the thief’s this is a serious safety issue. One Male Algerian was out cold on the stairwell which was witnessed by our sons then in the morning we were told one of them had died. We witnessed a very young girl who drowned in the pool no one on life guard duty no one knew what to do, three Algerian men carried her to the reception desk and placed her on it, which was horrific and very upsetting to witness, an ambulance arrived to take her away. Then another lady collapsed was dragged out of the pool, again clearly no one knew what to do! This surely is a serious health & safety issue. We spent so many hours with the TUI rep, instead of having a holiday, he offered to move us to another hotel as he had already done with others, but as we were joined by some other friends who flew in later on we did not want to leave them and the reviews on the other hotel were not good and after checking with some of my Tunisian friends they told me that was also full of Algerians, so we decided to stay and we were told the hotel was going down to a 500 occupancy, which it did for a few days then it went way back up and the havoc continued. The animation team was three people normally it 10+ but management will not I was told employ anymore so the entertainment was awful, the staff are not to be blamed, they tried hard but with so few it was very difficult for them to entertain us, all the staff in the hotel are very unhappy and we really felt for them but it spoilt our experience, we know so many of them having been to the hotel 3/4 times. The whole holiday was a massive disappointment, many tears were shed, lots of people ate in there rooms because they were actually scared and we had to fork out a lot of money to enable us to be able to eat. 7 people in our party were ill with diarrhoea and some since returning home are still ill and have not been able to return to work yet.”