“Very accommodating given last minute bookings by Delta due to flight cancellations. It was around 2 a.m. but staff was still curious and polite given how they were bombarded by weary and understandably cranky travelers. Staff maintained professionalism and answered any questions we had. A "diamond club" member tried to cut in front of the 30+ of us that were there and they kindly let him know they were the only staff available and that he would have to wait like everyone else.”

“I had a terrible stay. At midnight, I discovered that the toilet was leaking water into the bowl. I had to fix the flapper myself. Then at 1AM, a horrible noise that sounded like a hairdryer started coming from the wall where the TV was. It took me a while to figure out that it was a bad motor on the mini-fridge. I unplugged it and the noise stopped. But the worst part was, starting around 1AM, there were loud thumping noises that sounded like mini-earthquakes every 5 minutes or so. It felt like I was living underneath someone who was lifting weights and dropping them to the floor. I'm someone who rarely ever complains about hotel rooms. But I finally called the front desk and they offered very little in support. At this point, I've fixed their plumbing, diagnosed their fridge problem, and now I finally have had it with the thumping noise. Management didn't offer a new room or offer any sort of rebate or credit. They merely reported the thumping noise to security. Completely useless. Thumping went on, well past 3AM until I finally fell asleep. In the morning, as I checked out, the front desk acted as if nothing happened, not even an apology, and I had to rush out to catch the airport shuttle. The only good part about the hotel was the super-friendly airport shuttle driver. Even the free cookies they give you were disappointing, and went stale quickly.”