“Stayed 9/23-9/25/2022; Hesitated to leave a review, but after getting nowhere and no communication from Marriott want to help anyone else avoid this hotel!!!! When my sister and I moved items from floor to bed to complete packing, noted BUGS (One roach and multiple small white bugs) crawling around on items; Completed packing after wiping off everything to best of ability, alerted front desk and showed pictures, and put items in plastic bags; Had to check all items in order to not carry anything around the airport or in tight quarters of plane and then Uber home and immediately set about sterilizing everything to best of our ability Emailed management with pictures included as instructed by hotel staff Received invite to return and promise of extra points with barely an apology Responded that was a ludicrous response to the added stress and expense caused by the hotel cleanliness No response from second email; No points added to account, Stay has disappeared from my Marriott account so not even points from the original stay were credited - BUT I still have my confirmation, bill, and all emails with photos Fully disappointed and traumatized by event. Completely out of character from my long history with Marriott. Carah Patterson - Gold Elite member”

“Marriott is my brand of choice and has been for years. This was a very disappointing stay. Albeit the guy at checkin was absolutely amazing, all else was definitely below standard for the Marriott chain. The room was dingy and stale smelling (could use an update terribly). The A/C did not put out well even after i tyrned it down. The desk chair was worn. The mini fridge was loose and slid out of the space when I pulled the door to open it. The carpet was sticky(good thing I don't walk barefoot). Our TV did not pick up any channels, only static and when we called the front desk, she did offer to move us but as late as it was (after 11pm), we declined due to already being ready for bed. The young lady told us that the only thing she could do was come up and "play with it" but probably wouldn't do any good. The young lady advised that she'd add some points to my account.....have not seen these yet. The outside door closest to our vehicle was inoperable (per the guy at the front desk which meant we had to walk all the way around to the front as there was no parking available in the front. $4 for a 20oz drink is ridiculous. Elevator is absolutely horrible. Not a satisfied customer and that's unusual for my Marriott stays.”