Luxury and Convenience at DoubleTree by Hilton Hotel London

Alistair Stevenson

Dec 23, 2022

5

A lovely hotel. The rooms are not massive, but it is central London, so that is normal. There is an adequate desk and chair to enable you to fire off those last minute business reports. The carpets could do with a shampoo. Apart from that it is tip top. The staff are lovely. They cannot do enough for you. They are genuinely committed to you having an enjoyable stay. The breakfast is good. The beds are comfortable. The showers are great. The gym is fantastic. No one seems to use it and as long as you know what you are doing, you can have a great work out. Dumbbells up to 30kg, kettlebells up to 20kg, what is not to like? Good machines. A decent multigym. Nobody goes to a hotel gym to make massive gains, but you don't want to lose what you already have. This is without doubt my favourite central London hotel.

Sara Zaini

Nov 23, 2022

1

It's funny I just left a detailed negative feedback on the hotel's booking service and it directed me to write some more on Google. So here you go. The only two good things about the hotel are the location and the friendly staff. Other than that, I really regret staying in this hotel. If my booking was refundable, I would have moved out in a second. When I first entered my room, I was welcomed with a strong odor, something that smelled like heavy coconut with an oriental scent. I thought it would go with time, but I was wrong. I picked up the phone to make a call and was shocked with the amount of dirt covering it. I had to put the phone on speaker because there was no way I was putting that thing on my ear. When I ordered dinner, I told my roommate that we would wake up with the food tray still outside our room, and that was what exactly happened. I wish I chose another hotel even if it costed me more.

Meredith Zink

Oct 28, 2022

1

Worst Hilton experience I’ve ever had and absolutely do not recommend. Front desk staff absolutely did not provide adequate service and did not acknowledge Diamond status. Gave absolutely no welcome or information about the hotel/breakfast/etc. Room was tiny, walls are paper thin, inadequate security lock on the door and when I finally checked in around 4:30pm the hotel was still awaiting their towel delivery. First time in my life I decided to change hotels instead of dealing with this place for 4 days. Only plus is the location.

Abeer Al Husseini

Oct 10, 2022

1

The rooms and the furniture is old gloomy dirty chipped and has a bad smell. The staff are not bothered with the guest experience and just going by the day. The only good thing about the hotel is the location but as there are many other hotels in the area i dont think they earn any points for that. Very very expensive compared to the quality of rooms and service

Nancy Richardson-Carini

Sep 04, 2022

2

We stayed for two nights. The staff was very attentive and the hotel is very clean and located near the metro. One exceptional staff member was the concierge. His name is Alexander and he was fabulous. However our room wasn’t cleaned and re-stocked. On our way back to the room the final night we asked for towels for the morning and we never got them.

Corina S

very good location

5

The hotel style is Indian, very nice wood sculpture. Julia from the reception received us with hot chocolate cakes.The breakfast was perfect and the stuff very kind and effective. Nataly received us...

brettd499

Business and some pleasure

4

Stayed here on a business trip , and had some time to enjoy also ! First thing is first!! I am in london in a regular basis ! This hotel takes the gold out of all of them for LOCATION! Really a...

Diana R

Ok, but not for long stays

3

I stayed here for 8 nights for a work trip and couldn't wait to leave. My room was uncomfortably separated from all other rooms as I had to walk through the stairwell to get to it. The room itself...

sallyf511

Room booking

1

My daughter and her partner booked a Queen room in October. 1st time travelling to London. On arrival they were given a room with a single bed. 1 SINGLE BED! My daughter complained to a staff member...

Funtime100

Not impressed

1

I would normally stay at the Hilton Park lane, but this was fully booked so I booked the Hilton Marble Arch. At around Â£260 for a night I was really disappointed to find the room was dirty, bathroom...

498ellim

Nathaline and her team. - Huge thanks

5

We had a birthday breakfast - party of 10. I spoke to Nathaline, gave her the details and she made the rest happen. We really enjoyed ourselves and was well looked after. Buffet was good. Nathalines...

j100lok

Not the Doubletree standards we came to expect

2

Location is OK, being at the top end of Oxford Street and close to Marble Arch Underground station Decor inside can be viewed as slightly dated You have to buzz to enter, unless you have a hotel key...

jackcB5913YK

Donât Bother Wasting Money

2

Very disappointing, cold, dirty rooms. Worse Hilton Iâve stayed in in London. Did not want to stay and will not be again. Note: Iâm a Hilton honors Diamond member so stay with the group a lot...

jmjalthani

No security

1

No security in the hotel when somebody from outside the hotel comes in and steal a bag from front of the reception with CCTV on and take a bag with things worth Â£9,000 and the I speak with manager of...

DoubleTree by Hilton Hotel London - Marble Arch, London

DoubleTree by Hilton Hotel London - Marble Arch

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