Hilton Tulum Riviera Maya All-Inclusive Resort
Carretera Cancun Tulum 307, Near Aktun Chen, Near Xcacel Beach, Near Xel-Há Park, Tulum, 77774, Mexico
Rating
4.1
Price Level
$$$$
Rooms
735
Pets
No
from $ 2,198.41
03
Dec
Hilton Tulum Riviera Maya All-Inclusive Resort, Tulum
Hilton Tulum Riviera Maya All-Inclusive Resort
Among the mangroves of the magical Riviera Maya, ancient roots and a future-focused commitment to sustainability blend in a mesmerizing dance. Seek serenity in our luxury spa and uncover your sense of wonder in our resort with five pools, 11 restaurants and magnificent views. When you stay at Conrad Tulum in Akumal, you'll be within a 10-minute drive of Hekab Be Biblioteca and Xcacel-Xcacelito Sanctuary. This 5-star hotel is 1.1 mi (1.8 km) from Xcacel Beach and 2.7 mi (4.3 km) from Akumal Beach. Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 5 outdoor swimming pools, you can spend some time at the private beach. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Grab a bite to eat at Maratea Mediterranean, one of the hotel's many dining establishments, which include 7 restaurants and 2 coffee shops/cafés. Visit one of the 3 bars/lounges, 3 beach bars, and 2 poolside bars for a refreshing drink. Full breakfasts are available daily from 7:00 AM to 11:00 AM for a fee. Make yourself at home in one of the 449 air-conditioned rooms featuring private plunge pools and flat-screen televisions. Your pillowtop bed comes with premium bedding. Rooms have private furnished balconies or patios. Satellite programming along with MP3 docking stations are provided for your entertainment.
Price & Availability
Select your room
Preferred Rate
Nature View Room - King ·
All Inclusive
Dec 1st - Dec 20th, 2024 - 64.00% discount
Cancel free of charge before Sat, 30 Nov 2024
Preferred Rate
Nature View Rm - 2 Qn Beds ·
All Inclusive
Dec 1st - Dec 20th, 2024 - 64.00% discount
Cancel free of charge before Sat, 30 Nov 2024
Nature View Room - King Bed ·
All Inclusive
Package Rate
Cancel free of charge before Sat, 23 Nov 2024
NATURE VIEW ROOM - KING BED - 452 SQ FT W/BALCONY- COMFORTABLE SITTING AREA - 55 IN TV- MINI BAR- LARGE SHOWER- SEPARATE WC - ·
All Inclusive
Preferred Rate
Nature View Family Room - 2 Queen Beds ·
All Inclusive
Dec 1st - Dec 20th, 2024 - 64.00% discount
Cancel free of charge before Sat, 30 Nov 2024
Preferred Rate
Nature View Family Room - King Bed ·
All Inclusive
Dec 1st - Dec 20th, 2024 - 64.00% discount
Cancel free of charge before Sat, 30 Nov 2024
Nature View Room - 2 Queen Beds ·
All Inclusive
Package Rate
Cancel free of charge before Sat, 23 Nov 2024
NATURE VIEW ROOM - KING BED,452 SQ FT W/BALCONY- COMFORTABLE SITTING AREA,55 IN TV- MINI BAR- LARGE SHOWER- SEPARATE WC ·
Room Only
Special Rate Plan
Cancel free of charge before Wed, 13 Nov 2024
Room With Views ·
All Inclusive
Package Rate
Cancel free of charge before Mon, 18 Nov 2024
Room, 1 King Bed, Nature View ·
All Inclusive · 1 King Bed
Non Refundable
King Room - Nature View ·
All Inclusive
40% discount
Non Refundable
NATURE VIEW ROOM - 2 QUEEN BEDS - 452 SQ FT W/BALCONY- COMFORTABLE SITTING AREA - 55 IN TV- MINI BAR- LARGE SHOWER- SEPARATE WC - ·
All Inclusive
King Bed Room (resort View Balcony) ·
All Inclusive
Cancel free of charge before Sat, 23 Nov 2024
NATURE VIEW ROOM - 2 QUEEN BEDS,452 SQ FT W/BALCONY- COMFORTABLE SITTING AREA,55 IN TV- MINI BAR- LARGE SHOWER- SEPARATE WC ·
Room Only
Special Rate Plan
Cancel free of charge before Wed, 13 Nov 2024
Double With Views ·
All Inclusive
Package Rate
Cancel free of charge before Mon, 18 Nov 2024
Room, 2 Queen Beds, Nature View ·
All Inclusive · 2 Queen Beds
Non Refundable
Queen (2) Room - Nature View ·
All Inclusive
40% discount
Non Refundable
Preferred Rate
Partial Ocean View Room - 2 Queen Beds ·
All Inclusive
Dec 1st - Dec 20th, 2024 - 64.00% discount
Cancel free of charge before Sat, 30 Nov 2024
Preferred Rate
Partial Ocean View Room-King ·
All Inclusive
Dec 1st - Dec 20th, 2024 - 64.00% discount
Cancel free of charge before Sat, 30 Nov 2024
2 Queen Beds Room (resort View Balcony) ·
All Inclusive
Cancel free of charge before Sat, 23 Nov 2024
PARTIAL OCEAN VIEW ROOM - 2 QUEEN BEDS - 452 SQ FT W/BALCONY- COMFORTABLE SITTING AREA - 55 IN TV-MINI BAR-LARGE SHOWER-SEPARATE WC - ·
All Inclusive
Preferred Rate
Ground Floor Family Room - King Bed ·
All Inclusive
Dec 1st - Dec 20th, 2024 - 64.00% discount
Cancel free of charge before Sat, 30 Nov 2024
Preferred Rate
Ground Floor Family Room - 2 Queen Beds ·
All Inclusive
Dec 1st - Dec 20th, 2024 - 64.00% discount
Cancel free of charge before Sat, 30 Nov 2024
Ocean View Room - King Bed ·
All Inclusive
Package Rate
Cancel free of charge before Sat, 23 Nov 2024
PARTIAL OCEAN VIEW ROOM - 2 QUEEN BEDS,452 SQ FT W/BALCONY- COMFORTABLE SITTING AREA,55 IN TV-MINI BAR-LARGE SHOWER-SEPARATE WC ·
Room Only
Special Rate Plan
Cancel free of charge before Wed, 13 Nov 2024
Room Partial Ocean View ·
All Inclusive
Package Rate
Cancel free of charge before Mon, 18 Nov 2024
Room, 2 Queen Beds, Resort View, Partial Ocean View ·
All Inclusive · 2 Queen Beds
Non Refundable
Partial Ocean View Room -king ·
All Inclusive
Cancel free of charge before Thu, 28 Nov 2024
OCEAN VIEW ROOM - KING BED - 452 SQ FT W/BALCONY - SUN FILLED SITTING AREA - 55 IN TV- MINI BAR- LARGE SHOWER-SEPARATE WC - ·
All Inclusive
Queen (2) Room - Partial Ocean View ·
All Inclusive
40% discount
Non Refundable
Ocean View Room - 2 Queen Beds ·
All Inclusive
Package Rate
Cancel free of charge before Sat, 23 Nov 2024
OCEAN VIEW ROOM - KING BED,452 SQ FT W/BALCONY - SUN FILLED SITTING AREA,55 IN TV- MINI BAR- LARGE SHOWER-SEPARATE WC ·
Room Only
Special Rate Plan
Cancel free of charge before Wed, 13 Nov 2024
Double Ocean View ·
All Inclusive
Package Rate
Cancel free of charge before Mon, 18 Nov 2024
Room, 1 King Bed, Ocean View ·
All Inclusive · 1 King Bed
Non Refundable
OCEAN VIEW ROOM - 2 QUEEN BEDS - 452 SQ FT W/BALCONY - SUN FILLED SITTING AREA - 55 IN TV- MINI BAR- LARGE SHOWER- SEPARATE WC - ·
All Inclusive
King Room - Ocean View ·
All Inclusive
40% discount
Non Refundable
Enclave Nature View - 1 King Bed ·
All Inclusive
Package Rate
Cancel free of charge before Sat, 23 Nov 2024
Enclave Nature View - 2 Queen Beds ·
All Inclusive
Package Rate
Cancel free of charge before Sat, 23 Nov 2024
NATURE VIEW FAMILY ROOM - KING BED - 452 SQ FT W/BALCONY-FAMILY SECTION OF RESORT - 55 IN TV-MINI BAR-LG SHOWER-PREMIUM AMENITIES - ·
All Inclusive
OCEAN VIEW ROOM - 2 QUEEN BEDS,452 SQ FT W/BALCONY - SUN FILLED SITTING AREA,55 IN TV- MINI BAR- LARGE SHOWER- SEPARATE WC ·
Room Only
Special Rate Plan
Cancel free of charge before Wed, 13 Nov 2024
Ocean View Room - King Bed ·
Room Only
Cancel free of charge before Wed, 27 Nov 2024
Preferred Rate
Oceanfront Room - King Bd ·
All Inclusive
Dec 1st - Dec 20th, 2024 - 64.00% discount
Cancel free of charge before Sat, 30 Nov 2024
Preferred Rate
Oceanfront Room-2 Queen Bd ·
All Inclusive
Dec 1st - Dec 20th, 2024 - 64.00% discount
Cancel free of charge before Sat, 30 Nov 2024
Room, 2 Queen Beds, Ocean View, Oceanfront ·
All Inclusive · 2 Queen Beds
Non Refundable
ENCLAVE NATURE VIEW - 1 KING BED - 452 SQ FT W/BALCONY - ENCLAVE LOUNGE ACCESSS - UPGRADED IN-RM AMENITIES - EXCLUSIVE POOLS - ·
All Inclusive
ENCLAVE NATURE VIEW - 2 QUEEN BEDS - 452 SQ FT W/BALCONY- ENCLAVE LOUNGE ACCESS - UPGRADED IN-RM AMENITIES- EXCLUSIVE POOL AREA - ·
All Inclusive
Queen (2) Room - Ocean View ·
All Inclusive
40% discount
Non Refundable
NATURE VIEW FAMILY ROOM - 2 QUEEN BEDS - 452 SQ FT W/BALCONY-FAMILY SECTION OF RESORT - 55 IN TV-MINI BAR-LG SHOWER-PREMIUM AMENITIES - ·
All Inclusive
NATURE VIEW FAMILY ROOM - KING BED,452 SQ FT W/BALCONY-FAMILY SECTION OF RESORT,55 IN TV-MINI BAR-LG SHOWER-PREMIUM AMENITIES ·
Room Only
Special Rate Plan
Cancel free of charge before Wed, 13 Nov 2024
Room 1 King Bed Nature View Non-refundable ·
All Inclusive
Non Refundable
Ground Floor Family Room - 2 Qn Bd ·
All Inclusive
Package Rate
Cancel free of charge before Sat, 23 Nov 2024
Family Room, 1 King Bed, Nature View ·
All Inclusive · 1 King Bed
Non Refundable
ENCLAVE NATURE VIEW - 1 KING BED,452 SQ FT W/BALCONY - ENCLAVE LOUNGE ACCESSS,UPGRADED IN-RM AMENITIES - EXCLUSIVE POOLS ·
Room Only
Special Rate Plan
Cancel free of charge before Wed, 13 Nov 2024
ENCLAVE NATURE VIEW - 2 QUEEN BEDS,452 SQ FT W/BALCONY- ENCLAVE LOUNGE ACCESS,UPGRADED IN-RM AMENITIES- EXCLUSIVE POOL AREA ·
Room Only
Special Rate Plan
Cancel free of charge before Wed, 13 Nov 2024
Ocean View Family Room - King Bed ·
All Inclusive
Package Rate
Cancel free of charge before Sat, 23 Nov 2024
King Family Room - Nature View ·
All Inclusive
40% discount
Non Refundable
GROUND FLOOR FAMILY ROOM - KING BED - 452 SQ FT W/BALCONY-FAMILY SECTION- 1ST FLOOR - 55 IN TV- MINI BAR- LARGE SHOWER- SEPARATE WC - ·
All Inclusive
NATURE VIEW FAMILY ROOM - 2 QUEEN BEDS,452 SQ FT W/BALCONY-FAMILY SECTION OF RESORT,55 IN TV-MINI BAR-LG SHOWER-PREMIUM AMENITIES ·
Room Only
Special Rate Plan
Cancel free of charge before Wed, 13 Nov 2024
Preferred Rate
Ocean View Family Room - 2 Queen Beds ·
All Inclusive
Dec 1st - Dec 20th, 2024 - 64.00% discount
Cancel free of charge before Sat, 30 Nov 2024
Room Standard ·
All Inclusive
Package Rate
Cancel free of charge before Mon, 18 Nov 2024
Club Room, 1 King Bed, Nature View ·
All Inclusive · 1 King Bed
Non Refundable
Club Room, 2 Queen Beds, Nature View ·
All Inclusive · 2 Queen Beds
Non Refundable
Standard Room ·
All Inclusive
20% discount
Non Refundable
Family Room Standard ·
All Inclusive
Package Rate
Cancel free of charge before Mon, 18 Nov 2024
Preferred Rate
Enclave Nature View - King Bed ·
All Inclusive
Dec 1st - Dec 20th, 2024 - 64.00% discount
Cancel free of charge before Sat, 30 Nov 2024
Enclave Partial Ocean View - 1 King Bed ·
All Inclusive
Package Rate
Cancel free of charge before Sat, 23 Nov 2024
Enclave Partial Ocean View - 2 Queen Beds ·
All Inclusive
Package Rate
Cancel free of charge before Sat, 23 Nov 2024
Family Room, 2 Queen Beds, Nature View ·
All Inclusive · 2 Queen Beds
Non Refundable
Enclave King Room - Nature View ·
All Inclusive
40% discount
Non Refundable
Enclave (2) Queen Room - Nature View ·
All Inclusive
40% discount
Non Refundable
GROUND FLOOR FAMILY ROOM - 2 QN BD - 452 SQ FT W/BALCONY-FAMILY SECTION- 1ST FLOOR - 55 IN TV- MINI BAR- LARGE SHOWER- SEPARATE WC - ·
All Inclusive
GROUND FLOOR FAMILY ROOM - KING BED,452 SQ FT W/BALCONY-FAMILY SECTION- 1ST FLOOR,55 IN TV- MINI BAR- LARGE SHOWER- SEPARATE WC ·
Room Only
Special Rate Plan
Cancel free of charge before Wed, 13 Nov 2024
Nature View Family Room - King Bed ·
Room Only
Cancel free of charge before Wed, 27 Nov 2024
OCEAN VIEW FAMILY ROOM - KING BED - 452 SQ FT W/BALCONY- FAMILY SECTION OF RESORT - 55 IN TV- MINI BAR- LARGE SHOWER- SEPARATE WC - ·
All Inclusive
Enclave Nature View - 2 Queen Beds ·
Room Only
Cancel free of charge before Wed, 27 Nov 2024
ENCLAVE PARTIAL OCEAN VIEW - 2 QUEEN BEDS - 452 SQ FT W/BALCONY- ENCLAVE LOUNGE ACCESS - UPGRADED IN-RM AMENITIES- EXCLUSIVE POOL AREA - ·
All Inclusive
ENCLAVE PARTIAL OCEAN VIEW - 1 KING BED - 452 SQ FT W/BALCONY- ENCLAVE LOUNGE ACCESS - UPGRADED IN-RM AMENITIES- EXCLUSIVE POOL AREA - ·
All Inclusive
GROUND FLOOR FAMILY ROOM - 2 QN BD,452 SQ FT W/BALCONY-FAMILY SECTION- 1ST FLOOR,55 IN TV- MINI BAR- LARGE SHOWER- SEPARATE WC ·
Room Only
Special Rate Plan
Cancel free of charge before Wed, 13 Nov 2024
OCEAN VIEW FAMILY ROOM - 2 QUEEN BEDS - 452 SQ FT W/BALCONY- FAMILY SECTION OF RESORT - 55 IN TV- MINI BAR- LARGE SHOWER- SEPARATE WC - ·
All Inclusive
Ground Floor- Family Rm-2q ·
All Inclusive
Cancel free of charge before Mon, 25 Nov 2024
OCEAN VIEW FAMILY ROOM - KING BED,452 SQ FT W/BALCONY- FAMILY SECTION OF RESORT,55 IN TV- MINI BAR- LARGE SHOWER- SEPARATE WC ·
Room Only
Special Rate Plan
Cancel free of charge before Wed, 13 Nov 2024
Family Room Two Queen Beds ·
All Inclusive
Package Rate
Cancel free of charge before Mon, 18 Nov 2024
Family Room Ocean View ·
All Inclusive
Package Rate
Cancel free of charge before Mon, 18 Nov 2024
ENCLAVE PARTIAL OCEAN VIEW - 1 KING BED,452 SQ FT W/BALCONY- ENCLAVE LOUNGE ACCESS,UPGRADED IN-RM AMENITIES- EXCLUSIVE POOL AREA ·
Room Only
Special Rate Plan
Cancel free of charge before Wed, 13 Nov 2024
ENCLAVE PARTIAL OCEAN VIEW - 2 QUEEN BEDS,452 SQ FT W/BALCONY- ENCLAVE LOUNGE ACCESS,UPGRADED IN-RM AMENITIES- EXCLUSIVE POOL AREA ·
Room Only
Special Rate Plan
Cancel free of charge before Wed, 13 Nov 2024
Queen Room With Resort View - Non-refundable - All-inclusive ·
All Inclusive
Non Refundable
OCEAN VIEW FAMILY ROOM - 2 QUEEN BEDS,452 SQ FT W/BALCONY- FAMILY SECTION OF RESORT,55 IN TV- MINI BAR- LARGE SHOWER- SEPARATE WC ·
Room Only
Special Rate Plan
Cancel free of charge before Wed, 13 Nov 2024
Enclave Ocean View - 2 Queen Beds ·
All Inclusive
Package Rate
Cancel free of charge before Sat, 23 Nov 2024
Family Room, 1 King Bed, Ocean View ·
All Inclusive
Cancel free of charge before Thu, 28 Nov 2024
Preferred Rate
Partial Ocean View Enclave - 2 Queen Beds ·
All Inclusive
Dec 1st - Dec 20th, 2024 - 64.00% discount
Cancel free of charge before Sat, 30 Nov 2024
Preferred Rate
Partial Enclave Ocean View - King Bed ·
All Inclusive
Dec 1st - Dec 20th, 2024 - 64.00% discount
Cancel free of charge before Sat, 30 Nov 2024
Ocean View Family Room - King Bed ·
Room Only
Cancel free of charge before Wed, 27 Nov 2024
Club Room, 1 King Bed, Partial Ocean View ·
All Inclusive
Cancel free of charge before Thu, 28 Nov 2024
ENCLAVE OCEAN VIEW - 2 QUEEN BEDS - 452 SQ FT W/BALCONY- ENCLAVE LOUNGE ACCESS - UPGRADED IN-RM AMENITIES- EXCLUSIVE POOL AREA - ·
All Inclusive
ENCLAVE OCEAN VIEW - 2 QUEEN BEDS,452 SQ FT W/BALCONY- ENCLAVE LOUNGE ACCESS,UPGRADED IN-RM AMENITIES- EXCLUSIVE POOL AREA ·
Room Only
Special Rate Plan
Cancel free of charge before Wed, 13 Nov 2024
Room Ocean View ·
All Inclusive
Package Rate
Cancel free of charge before Mon, 18 Nov 2024
Partial Ocean View Suite - King Bed ·
All Inclusive
Package Rate
Cancel free of charge before Sat, 23 Nov 2024
Ground Floor Family Suite - King Bed ·
All Inclusive
Package Rate
Cancel free of charge before Sat, 23 Nov 2024
Enclave Partial Ocean View Suite - 1 King Bed ·
All Inclusive
Package Rate
Cancel free of charge before Sat, 23 Nov 2024
GROUND FLOOR FAMILY SUITE - KING BED - 865 SQ FT W/2 BALC-1ST FLOOR-FAMILY SECTION - SPA MASTER BATH W/ SOAKING TUB-SHWR-HALF BATH - ·
All Inclusive
PARTIAL OCEAN VIEW SUITE - KING BED - 865 SQ FT W/2 BALC-LIVING /DNG RM-1ST FLOOR - SPA MASTER BATH W/ SOAKING TUB-SHWR-HALF BATH - ·
All Inclusive
Family Room 1 King Bed Nature View Non-refundable ·
All Inclusive
Non Refundable
ENCLAVE PARTIAL OCEAN VIEW SUITE - 1 KING BED - 865 SQ FT W/2 PATIOS- ENCLAVE LOUNGE ACCESS - UPGRADED IN-RM AMENITIES- EXCLUSIVE POOL AREA - ·
All Inclusive
GROUND FLOOR FAMILY SUITE - KING BED,865 SQ FT W/2 BALC-1ST FLOOR-FAMILY SECTION,SPA MASTER BATH W/ SOAKING TUB-SHWR-HALF BATH ·
Room Only
Special Rate Plan
Cancel free of charge before Wed, 13 Nov 2024
PARTIAL OCEAN VIEW SUITE - KING BED,865 SQ FT W/2 BALC-LIVING /DNG RM-1ST FLOOR,SPA MASTER BATH W/ SOAKING TUB-SHWR-HALF BATH ·
Room Only
Special Rate Plan
Cancel free of charge before Wed, 13 Nov 2024
Suite Partial Ocean View ·
All Inclusive
Package Rate
Cancel free of charge before Mon, 18 Nov 2024
ENCLAVE PARTIAL OCEAN VIEW SUITE - 1 KING BED,865 SQ FT W/2 PATIOS- ENCLAVE LOUNGE ACCESS,UPGRADED IN-RM AMENITIES- EXCLUSIVE POOL AREA ·
Room Only
Special Rate Plan
Cancel free of charge before Wed, 13 Nov 2024
Enclave - Part Ocn Vw Ste ·
All Inclusive
Cancel free of charge before Mon, 25 Nov 2024
Ground Floor Family Suite - King Bed 865 Sq Ft W/2 Balc-1st Floor-family Section Spa Master Bath W/ Soaking Tub-shwr-half Bath ·
All Inclusive
Cancel free of charge before Mon, 25 Nov 2024
Suite, 1 King Bed, Accessible, Partial Ocean View ·
All Inclusive
Cancel free of charge before Thu, 28 Nov 2024
Ocean View Family Suite - King Bed ·
All Inclusive
Package Rate
Cancel free of charge before Sat, 23 Nov 2024
Ocean View Suite - King Bed ·
All Inclusive
Package Rate
Cancel free of charge before Sat, 23 Nov 2024
Preferred Rate
Oceanfront Suite -King Bed ·
All Inclusive
Dec 1st - Dec 20th, 2024 - 64.00% discount
Cancel free of charge before Sat, 30 Nov 2024
Ground Floor Family Suite - King Bed ·
Room Only
Cancel free of charge before Wed, 27 Nov 2024
Family Room 1 King Bed Ocean View Non-refundable ·
All Inclusive
Non Refundable
Club Room 1 King Bed Partial Ocean View Non-refundable ·
All Inclusive
Non Refundable
OCEAN VIEW FAMILY SUITE - KING BED - 865 SQ FT W/2 BALC-LVNG /DNG RM-FAMILY SECTN - SPA MASTER BATH W/ SOAKING TUB-SHWR-HALF BATH - ·
All Inclusive
OCEAN VIEW SUITE - KING BED - 865 SQ FT W/BALCONIES-LIVING AND DINING ROOM - SPA MASTER BATH W/ SOAKING TUB-SHWR-HALF BATH - ·
All Inclusive
OCEAN VIEW FAMILY SUITE - KING BED,865 SQ FT W/2 BALC-LVNG /DNG RM-FAMILY SECTN,SPA MASTER BATH W/ SOAKING TUB-SHWR-HALF BATH ·
Room Only
Special Rate Plan
Cancel free of charge before Wed, 13 Nov 2024
OCEAN VIEW SUITE - KING BED,865 SQ FT W/BALCONIES-LIVING AND DINING ROOM,SPA MASTER BATH W/ SOAKING TUB-SHWR-HALF BATH ·
Room Only
Special Rate Plan
Cancel free of charge before Wed, 13 Nov 2024
Suite Ocean View King Bed ·
All Inclusive
Package Rate
Cancel free of charge before Mon, 18 Nov 2024
Suite Ocean View ·
All Inclusive
Package Rate
Cancel free of charge before Mon, 18 Nov 2024
Suite, 1 King Bed, Ocean View ·
All Inclusive
Cancel free of charge before Thu, 28 Nov 2024
Ocean View Suite -king Bed ·
All Inclusive
Non Refundable
Governors Suite- King Bed ·
All Inclusive
Package Rate
Cancel free of charge before Sat, 23 Nov 2024
GOVERNORS SUITE- KING BED - 1400 SQ FT W/BALC-LIVING RM-DINING RM FOR 8 - BAR AREA W/SEATING - 2 FULL SPA LIKE BATHS - ·
All Inclusive
GOVERNORS SUITE- KING BED,1400 SQ FT W/BALC-LIVING RM-DINING RM FOR 8,BAR AREA W/SEATING - 2 FULL SPA LIKE BATHS ·
Room Only
Special Rate Plan
Cancel free of charge before Wed, 13 Nov 2024
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Very Good
4.1
890 reviews
5
74
4
2
3
3
2
0
1
2
Customers Review
Cleanliness 4.5
Comfort 4.3
Amenities 4.2
Condition 4.5
“The property is wonderful and the architecture is really great. It's very evident that the staff are trying their best to please guests. However, I must say very honestly that this is not a 5 star experience at this point - it falls short in a number of very important areas which I'm sure they will eventually fix. First, and most importantly, the property is not wheelchair accessible as there are significant stairs near the lobby with no elevator access. Second, many of the staff do not speak English and it's very hard to communicate. Third, there are no printed menus for the restaurants so they are directing to QR codes which often don't work due to signal issues and also not helpful to guests who want to detach from their phones. In addition, I must say that the Hilton Honors experience was not great as we arrived in the evening and they still didn't have a room available for us for over an hour (the property is practically empty and this is not acceptable for a 5 star resort). Rooms are fairly small, nothing very special. Few smaller things to note, the TV channels are not working (they have some signal issue), we had a broken thermostat in the room and moving around the resort at times takes 20-30 mins of waiting for a golf cart. On the positive side, the people are really kind and we had a wonderful dinner experience in their Mediterranean restaurant. The staff in the restaurant were truly impeccable in their service and we are thankful for that.”
— Minati Acharya
“My stay at the Conrad Tulum has been the most pleasurable hotel experience in my life. The service is indeed UNPARALLELED. Please listen to the reviews. The moment you step onto the property, you will be pampered like no other. They make everyone feel like celebrities. The hospitality is on point. 7 stars for the phenomenal service. All the staff members are properly trained, professional and attentive. I dropped my napkin at dinner and went to grab it and two waiters came rushing my way to replace it for me. They will not allow you to refill your glass, reach for a towel, carry your personals, nothing. I love, love, love the staff. The only area I would say is lacking at this new establishment is the food. I am an extremely tough critic when it comes to food and I feel the food is lacking a tiny bit. I will give them the benefit because they are so incredibly new. I wish this hotel the most success! Thank you so much for a mind blowing experience!”
— Luz Rivera
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