The rooms are really clean. The staff is very friendly. The check out time is reasonable. The flags outside need updating. The breakfast cost extra (please include in cost of room). overall we had a good experience and would stay again

Our preferred place to stay when visiting the Bay. Centrally located w access to restaurants, retail stores, Great America, and Levi Stadium. Service is genuine and efficient, and the facilities are well managed. Rooms could use a face-lift but it serves its purpose. It's clean and comfortable. The mini fridge and microwave is convenient, and there's ample closet and drawer space. Good for families or the business traveler. There is a restaurant on site but serves only breakfast; continental and cook to order eggs, omelets.

Hotel is close to many restaurants. The staffs were nice and room was clean. Housekeeping is available only upon request a day before. You have to request it before a certain time. Getting in to the hotel is easy, but getting out is not fast because left turn is not allowed. So, you need to go around which takes extra 5 minutes.

I’m miffed by the attitudes of the ladies at the front desk at this hotel. Example- I asked for a water, the response was her asking my room number, and then a rude “normally you would ask for this when you check in, but I will give it to you this time”. A case of water costs around $4, which means the water was approximately .16 to .25 cents a bottle. I’m a diamond member ( big deal, I know) , and “normally” I’m given a water bottle or 2 happily by the front desk attendants at the other Hilton hotels I stay at on a very regular basis. Normally, we are given daily room service. Normally, our rooms are clean when we arrive. Normally there’s a bartender at the lounge when the hotel advertises evening bar hours. Normally, we are treated nicely when we have a simple request-and, normally, I would never take the time to write a review. In these days of getting much less from the hotels than we pay for, it seems like a .25 cent bottle of water would be an easy win…. I know- operations have changed due to Covid. Time to move on, this excuse is getting way to old- we all know why the services have been cut. How about investing all the money being saved in some simple guest courtesy coaching classes?????

There is nothing terrible about this place, but it clear that this is an older facility that had a remodel at some point. Unfortunately, the remodel is showing its age. Fitness center feels like an afterthought. It is half the size of a basic room. One is literally a crowd. On top of that the room is further cut down in size because it is a pass through to the pool and "staff only" areas so wet feet and constant door opening is a regular occurrence. It's a shame considering how big this place is and the room they have... knock down a wall or two. ...though, conveniently located to anything you could want for a short stay.

It is a place to stay every time were in California. I feel home.very friendly staff from housekeeping to front desk.will come back and stay here again for sure.Breakfast is good as well. Keep up the...

I am a Hilton Honors Diamond Member and I regretfully want to share the worst lodging experience of my life during my recent stay at Hilton Garden Inn San Jose/Milpitas Hilton Garden Inn San...

This was a business trip in which I always frequent Hilton properties.Not sure why I was charged points for breakfast. As a diamond member I would imagine this could be waived. Otherwise our stay was...