Experience Luxury and Comfort at DoubleTree by Hilton London Angel Kings Cross

Jonathan G

Dec 07, 2022

3

Mixed review this one. Nicely set with lovely entrance, not too busy @ 10am. Was seen in reasonable time and greeted well. No cookie given - other guests received complimentary cookies. Lady gave me bedroom key cards. Last thing she said was “thanks” …no welcome to… no where your room is… no if you need anything. Just “thanks”. Room was great, clean and tidy! Lunch was okay and dinner was really nice. Served promptly and politely in the evening. Drinks good. Checkout was better than check in however. We was there for a conference and the concierge was amazing. Most helpful person ever.

Keith McCracken

Nov 24, 2022

5

One of the most wonderful hospitality experiences ever. I booked a meeting room and accommodation at the hotel. Due to Covid-related reasons, I had to postpone the bookings at the last minute. The team were most accommodating, and moved the date with complete support. I have just completed the rearranged meeting and accommodation. The hotel team was a joy at every interaction and at all levels! I want to mention especially Emmanuel at reception who was so welcoming, and the incredible Kat in the events management team who was the ultimate hospitality professional. Thank you so much. I'm looking forward to coming back soon.

Raheem D

Nov 08, 2022

4

It's a beautiful hotel with well decorated rooms. We really enjoyed our stay as a group of friends. My friend works there and managed to get us a discounted price which is a great perk. The breakfast was amazing, checkout times were late and the bathroom was lovely. Only issues I have is the toilet roll quality is not good, the shower door doesn't stop water ending up on the floor and when we asked for another bottle of water since one was missing they said it'd cost £1 when I think water should be free. Nevertheless, it was a good time.

LauraC

Oct 15, 2022

2

En España no llegaría a tres estrellas.Las habitaciones pequeñas, feas y vetustas. En una para dos, sólo una silla. La moqueta, asquerosa. De resto, el desayuno y la ubicación bien.

Dan

Sep 15, 2022

3

Mixed experience. Generally a decent hotel, room was clean and pleasant. A few issues however: - many staff on check in desk, and no customers, but still kept waiting while staff finished their conversations before we could check in - room was very hot, windows didn't open, AC in room was effective but turned off every few hours, causing us to wake up sweating - housekeeping staff knocked on the door at 10am trying to tell us we were due to check out when our check out was not til 12pm - toiletries provided nowhere near sufficient for 2 adults

Ammar Zietoon

Aug 15, 2022

1

I was over optimistic and get shocked. When I arrived at the hotel I had to wait in line to receive the room key card, as the digital card on the Hilton application was not working, and after I received the room card, I went to sleep and rest, and found the room completely contrary to my expectations and contrary to the words of the receptionist who told us that the room is relatively large, and I also did not find anything in the small refrigerator and we did not find even small toiletries for a four star hotel like cotton buds. And when we slept, someone broke into the room while we slept and opened the room door, and if I had not closed the top lock he would have already entered. And when we tell the receptionist about that he told us it might have been the room servicing cleaner. We didn't find anyone with knowledge of our arrival time even though we sent an email about it, and no one told us the time of breakfast and dinner until we asked even though we paid it in advance when booking with board. And they even told us wrongly about other restaurants. We used to go to the recess every day and come back to find the room as it was without any cleaning or organization. We repeatedly told them to send us shampoo and body wash to no avail. As for the dinner, which we paid for in advance, it was not worth the price paid, but they also told us that we had limited choices in types of meals. Frankly, we were shocked. My room was number 416.

Luke Nicholls

Aug 15, 2022

2

This hotel is in a nice location as it is in a slightly quieter part of London whilst only being a 10 minute walk to kings cross and st pancreas if needed as we did, the hotel overall is in great condition with modern interiors and air conditioning for the summer period. But we did have a few issues that need to be addressed, first of all the reception queue line is always huge as the staff are extremely slow and most of them don't seem to know what their doing, secondly the shower in our room was broken as I found out in the morning as it was stuck on the hottest setting and wouldn't go any colder so i was unable to use this and last of all when we got home from our holiday we found we had been charged twice for room service when we had only ordered once so I called the hotel to rectify this which took multiple attempts as no one ever answers the phone, when I eventually got through I was told it would be sorted but it never was even after repeated emails to their complaints department so I had to get my bank to retrieve the funds for me which is pathetic for a large hotel chain like this. Overall great location and modern hotel but maintenance and customer service standards are well below similar 4 star hotels we have visited.

Manuel Betanzos

Jul 15, 2022

2

El regulador del agua caliente no funcionaba, sientre estaba el agua irviendo. El servicio de limpieza de las habitaciones por los pasillos pegando voces entre ellas, no limpian bien, desinteresadas en el cliente, entran en la habitación sin haber llamado primero.

Kath Bell

May 29, 2022

5

Can this hotel get any better...?? Fabulous location, lovely clean comfortable rooms. Stylish public areas and a great welcome from friendly staff who can't do enough for you. Great breakfast choice, something for everyone. Can't wait to come back!

Keith Kay

May 23, 2022

5

Had a very comfortable stay. Too far to walk from railway stations if you have luggage but otherwise a great location and nice walk. Staff were very nice. Bigger teapots at breakfast would be nice to save bothering staff if you want a second cup. Very nice beds and towels.

Gary Dunkel

May 15, 2022

5

Stayed here for one night while in London and had a great experience! The check in staff were super friendly and helpful and the room was spacious and very nice! They let us check in early which was amazing!

I

May 02, 2022

4

Good room noise isolation, comfortable bed and shower-in-bath okay. Breakfast was bad (over salty bacon, barely warm etc), which combined with a lack of towels and bottled water in the room made for a rough start to the day. A little expensive for the experience delivered and no response from feedback given at checkout. Crown Plaza might be nicer for next time, tbh

Karl

Apr 11, 2022

5

Stayed here with family of 2 adults and one child, the hotel itself is very well presented and the rooms are clean and tidy with ample space. The staff in every encounter were excellent, from the check in to 2 staff members who helped with parking whole they were going for a break. Breakfast was also excellent with a good selection of items. A very pleasant experience throughout and wouldn't hesitate staying here again or recommending.

Raif KAŞIKARA

Apr 06, 2022

5

Great location. It is very close to the San Pancras train station and some bus/tube stations. The breakfast was excellent. The staff was always smiling and helpful. They also give you a delicious cookie when you check in.

Jason Featherbee

Feb 18, 2022

5

Stayed here for my wife's birthday and couldn't be happier. Room was comfortable with good views of the city. The bar was lovely and relaxed with a great selection of drinks. I was particularly impressed with Vinfran and his team in the Marco Pierre White restaurant. He could not do enough for us. Unbelievable service and a real credit to the hotel. We will definitely stay here again.

Guilherme Barana

Jan 31, 2022

4

Excelente localização ao lado da estação Angel. As acomodações são padrão Hilton , com serviços deixando um pouco a desejar (ausência de bellboys, por exemplo)

Andre Castro

Jan 31, 2022

4

Bom hotel, bem localizado. Preço justo

Margareth J

Jan 31, 2022

4

Boa localização, área social agradável, quartos relativamente grandes para o padrão europeu, limpos, banheiro bom. Senti falta de um frigobar. Bom café da manhã.

Eglacy Rocha

Jan 31, 2022

3

Serviço de quarto bem deficiente. Bem localizado. Facilidade transporte público

Odri57

Jan 31, 2022

5

Muito boa localização, com todos os transportes a dois passos (Metro, Autocarro) muitas opções de restaurantes e bares, boas instalações com algumas delas já remodeladas. Bom pequeno almoço, funcionários da recepção muito profissionais e sempre prestaveis. Excelente opção para uma escapada em Londres

Rosário Castaño

Jan 31, 2022

4

Bom hotel. Pequeno almoço com muita diversidade. Staff muito simpático e prestável

Assis Barbieri

Jan 31, 2022

5

Funcionários super atencioso ótima localização e estrutura excelente

Hilda Hirst

Jan 29, 2022

4

Had an amazing room that had booked through the app. It's great to be able to check in online, choose your own room. Really great value for money. Comfortable , clean, cosy comfy bed in a good location.

Emma-Rose Mayne

Jan 28, 2022

4

Room was upgraded for us when we got there and the room was clean and tidy. Due to Covid, the breakfast wasn't a buffet so the staff were taking people's orders. Everyone was very friendly and checking in and out was very easy

Jerry Hewitson

Jan 14, 2022

1

Our room was next door to a power plant room & all night we had a constant drone noise. Got less than three hours sleep. Mentioned it to reception when booked out & she said “oh sorry about that” if I pay £106 per night even in London I expect a good nights sleep. That room should be a lower price & listed as next to a power plant room.

Ioannis Aligizakis

Jan 08, 2022

4

My new favourite hotel in London. Located 15-20 minutes by car from all main attractions. The area (Angel) is quite relaxed with a few shops and a small mall nearby to find everything that you want. I stayed three nights with my family (two rooms). I need to emphasize that the personell was extra polite at all times. A fully equipped gym and very clean. The room was excellent and warm, and the beds were extra comfy. The breakfast was standard but a good 4star hotel. Two small details that need to get improved. Carpet cleaning and parking.

Leticia Alvarez

Dec 31, 2021

1

Nadie usa mascarilla en el hotel: ni camareros, ni recepcionistas ..nadie!!!máxima irresponsabilidad en estos momentos por su parte. Esto hace que mi estancia sea negativa, genera malestar e inseguridad al cliente

Tammy Storrow

Dec 31, 2021

3

We have stayed here previously but this trip wasn’t quite as comfortable. Check-In via the app was great as there was a long queue at reception when we arrived, however when we got to the room we required a card for the lights. Luckily I had a membership card I could use. Quick drink in the bar before heading out. Barman was friendly and they serve a gluten free larger (bottles) which is a bonus! I asked Reception for a separate key card so my husband didn’t need to download the app to use a digital key card. Friends that were also staying there apparently had to pay a deposit for a room key. I’ve not seen that before and I wasn’t asked for one. The issue came when we went to bed. The pillows are very flat/soft and putting your head on them meant the filling when anywhere but where your head was. We planned to have a lay in but as the curtains didn’t shut over the whole window so as soon as it was light, so was the room (see picture). We were near the lifts (room 425) which was very noisy throughout the night as people returned from parties. Plus the door to the bathroom made a loud creaking noise every time it was opened or closed. We checked our feeling a little drained. Again there was a queue to checkout so I did it digitally on the app and headed home for a nap.

Reg Ham

Dec 31, 2021

1

This was my first stay at this hotel; transport connections to the Hotel are very good, it is very close to Angel underground station and 10 minutes from Kings Cross. Sadly the hotel is not up to the standard I have come to expect from Hilton. I received quite an indifferent welcome from reception at check in, given the signature cookie and 2 bottles of water. The quality of the room I was given was very small and perhaps more akin to a Garden Inn rather than a 4 star hotel. It was equipped with A/C, TV, and a Kettle for tea & coffee, the bathroom was extremely tiny with just a shower. The room was clean but the box with face tissues in the bathroom was nearly empty, the bed dipped in the middle, and the walls are like paper you can hear everything from the adjacent room, the banging of other room doors and noise from guests in the corridors make it impossible to get a good night sleep. When I went into the executive lounge in the afternoon for a coffee the tables were all dirty with glasses and used cups left on them form previous guests. In a time of Corvid I find this quite unacceptable. It had been cleaned when I went down for the evening social and the offering was reasonable. The a/c / heating in my room was noisy.The breakfast is a buffet service very average; the coffee from the machine was OK certainly not what you would expect from a 4 star hotel. Not the kind of service I have come to know from Hilton. The Wi-Fi in my room was slow, but adequate for emails etc. What is currently being offered by the Hotel is certainly not good value for money.

Iana Capcelea

Dec 31, 2021

5

We stayed here during Christmas and New Year. Good value for money. We got a room with some view to the city skyline. The hotel is very well connected by busses that go to city centre and by tube. Friendly staff. We got delicious, warm cookies at check in 😊 The towels are a bit old, but besides that, the hotel is very nice.

Gal Adler

Nov 28, 2021

5

This is a comfortable hotel located 5 min walk next to Angel tube. My room was modern, clean and quiet. Staff were friendly and helpful. Plenty of transportation options towards central London. Across the street there's a bus to Paddington station. There are good dining and shopping options near Angel. I would love to come back.

Lewis Husbands

Oct 28, 2021

5

I stayed here a few months ago in a Deluxe room with two double beds. The room was a fantastic size overlooking the back road of the hotel so quiet and away from the hustle and bustle of the hotel so I slept really well. We were fantastically looked after by Eva during breakfast and in the executive lounge. Her customer service skills and effort was always going above and beyond and we were made to feel very welcome. Thank you. We would definitely consider coming again.

Paulo Camara Gomes

Jul 31, 2021

5

Ótimo hotel. Muito bem localizado (3 minutos a pé até a estação de metrô Angel), ótimo tamanho de quarto, banheiro excelente, camas ótimas, excelente café da manhã, funcionários super atenciosos e solicitos. Superou nossas expectativas! Esse será sempre nosso hotel em Londres!

Inara Jerina

Jun 05, 2021

5

Everything was as advertised. Great location, tube station just around the corner. Room had everything we needed: hairdryer, iron and iron board, cooler. Welcoming and helpful staff members. We got very delicious cookies on arrival 😀 We all enjoyed our stay.

Usha Eats

May 11, 2021

5

Clean, really friendly staff! So close to all the local transportation. Angel station is 2 mins walk away. During the night it felt safe to walk there. Lovely little coffee shops along the way.

Pablo Bl

Jan 31, 2021

5

Fui a pasar unos días con mi pareja a Londres y nos hospedamos en este hotel. Todo perfecto, la habitación muy amplia y todo limpio, la cama muy cómoda y el baño recién reformado, además teníamos hervidor en la habitación que es de agradecer, habitación muy silenciosa, no se oía nada. Las recepcionistas muy amables en todo momento y la galleta de bienvenida un detalle buenisimo! Para repetir :).

Maria Carola Sanderson

Jan 31, 2020

4

Muy buen hotel. Buena atención y disposicion del personal. Las habitaciones son cómodas. Está ubicado sólo a 2 cuadras de Angel Station en el bello barrio de Islington.

Jaime Fernandez

Jan 31, 2020

5

Cómodo, check-in un poco lento aunque a cambio me regalaron el desayuno 😉. Habitación amplia y cama grande. Poco ruidosa aunque me tocó al lado del ascensor.

Pablo Valiente

Jan 31, 2020

5

Es un hotel muy bonito y muy bien situado a un km de king crosscon un ambiente muy tranquilo y silencioso, ideal para descansar después de un largo día recorriendo Londres,.

Gema Alvarez Quesada

Jan 31, 2019

5

Hotel muy completo, el staff técnico del equipo super atentos y amables. El buffet del desayuno muyrico y variado y las habitaciones super bien, las almohadas son los más y buenos colchones. Totalmente recomendable, muy bien comunicado con todo y se descansa muy bien. Les doy un diez!!!

Santi Rozas

Jan 31, 2019

5

Hemos quedado muy contentos con el trato recibido por parte del personal, la limpieza de la habitación, y todo en general ha sido de 10. Si no quieres salir del hotel, hay opción de desayunar dentro del propio hotel, y si cuando coges la habitación lo incluyes, es más económico que hacerlo después, aunque si no te importa pasear, cerca de la zona, tienes muchísimos sitios donde poder desayunar por menos dinero, no son tipo buffet, pero están muy bien. En definitiva, es caro, pero creo que merece la pena, porque calidad-precio es bastante equilibrado, prefiero pagar un poco más, y poder andar en la moqueta con tranquilidad de no quedarme pegado.

Bineta Ba

Jan 31, 2018

5

Es un lugar increíblemente limpio y ordenado, la gente es muy amable y atenta y el servicio era excelente. He disfrutado mucho de mi estancia.

JMgdjb

Fantastic stay - excellent service and friendly staff

5

I chose this hotel as it was close to mainline and underground station (Kings Cross / Angel) which would make getting around on a 3 day trip easy. The trip was booked as a surprise for my Mums 80th...

Glyn030382

Family Break

4

I stayed here with my wife and son. My wife works in London and we stayed here while she was on business. My wife was able to check in online and get the room key sent to her phone. Great idea if...

77MichaelP77

Convenient and quiet London location near Angel tube away from crowds

5

Stayed at Doubletree Islington due to location and value. Also trust the brand. Pleasant stay with great staff. Two minute walk to Angel tube stop made getting to main attractions in London very...

peachstay

Was nice hotel but unfortunate room

3

Stayed for one night, good location Kings Cross, about 15-20 min walk - lots of places to eat in Angel, Angel Tube not far. We were in room 305 which faced a brick wall had an adjoining room...

Jipsta

Alex up front and Ashina the quarterback made for a great stay in London

5

Close to Euston and there is an Underground station 'round the corner meaning you can get to where you need to be quickly and easily. Hotel has superb amenities and brilliant staff from Alex at...

Kaja W

Great staff, but dated hotel

3

Very friendly staff and well organized, this hotel has its charm. Still it has clearly aged and does not feel up to standards for the 21st century. Breakfast is good. The rooms are old and...

Judith W

All round Disappointing

3

Stayed a Saturday 11th Dec. Location is tricky when Northern line isn't operating but nice alternative walk along the canal to King's Cross. Didn't get a great reception. Requested a quiet room but...

Tammy S

Disappointing

3

We have stayed here previously for a few nights (~2018) but this trip wasnât quite as comfortable. Check-In via the app was great as there was a long queue at reception when we arrived, however when...

Reggieh21a

Very Disappointing

3

This was my first hotel stay at this hotel; transport connections to the Hotel are very good, it is very close to Angel underground station, and Kings Cross is a 10 minutes bus ride away. Sadly the...

I9579OSjimg

Not Hilton standard

2

Buzzing sound from generator all night and day. No bath mat, no shower gel only naff bar of soap. Room cleaned and bar soap that had dropped into shower still there so obviously shower tray not...

Sc00terF

Fantastic

5

Brilliant hotel, fantastic location. Housekeeping, reception and restaurant staff attentive and friendly. Superb quality breakfast, beds so comfy. Wouldn't stay anywhere else in London. Quiet hotel...

MrWorldwide-Critics

Great Location, very nice rooms, rude staff.

3

Stayed here in January 2022. Hotel was very clean and the room was fantastic. The room had a double bed & a single bed with a very modern bathroom. Location to angel tube station is within a 6...

DoubleTree by Hilton London Angel Kings Cross, London

DoubleTree by Hilton London Angel Kings Cross

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