“We went there for the Tattoo and Arts Festival. The restaurant and building support staff were amazing ! How they kept up (the restaurant staff apparently working triple shifts) were unbelievable. Rooms and halls are beaut and perfect for the event, but the people were outstanding ! They were the nicest of people I've met anywhere and continued to be the entire packed weekend. Even after only an hour or two, at best three, off. Five stars doesn't do those ladies justice. Please note: if you are one of those people that require fresh towels (assuming you use the four they give you) and turn down service everyday I believe you need to request it. We are the type of people that believe they can wait three days and do it when we leave. We don't trash rooms and we police our own trash. I have no doubt the staff can handle high maintenance customers. If I had to find a complaint it was the room could use an on hand extra blanket if you are married to an overnight blanket bandit. No one wants to call the desk at 4am..... The seventh floor room we stayed in was clean and comfortable. The bar and bartenders, sitting area with sports on TV (called the atrium), all beautiful, BUT THE RESTAURANT STAFF !!! AMAZING !!!”

“Great staff, and the warm cookies are delicious. Room service only on demand or after couple of days since Covid. The hotel needs at one point a few renovations but I am always comfortable there. The hotel bar and lobby is nice and is a good gathering point.”