I used to enjoy coming and staying at this hotel. After my most recent stay, it’s gone downhill. The receptionist was unfriendly and stayed on her personal phone while checking us in. The hot tub didn’t work. There weren’t even any towels in the pool area. The ice machines were broken. The pillows in the rooms were so flat it felt they had been slept on by guests for a few years. For a Hilton honors hotel, I was left extremely disappointed. Spend your money elsewhere. This place was awful.

Never again….as a Hilton Honors member I can’t believe that this is a Hilton Hotel. Staff was rude and they will charge you $150.00 for incidentals when you check in, which far exceeds the price of the room, so they basically treat you like a criminal as they have no restaurant or anything monetary that you would actually charge to the room. A quick check on your honors account would show them that your travel often and stay at Hilton hotels with no incidents but their response is “that’s the way it’s done and we can’t change it”. I wish I had read all the other reviews before booking here…. There are many other nice hotels in this area so I would try somewhere else…… this is not up to Hilton standards.

Bed bugs at this location! 7/27/22. I wouldn't have believed it if the poor guy didn't show me all the fresh bites on his neck and arms. Hugely disappointed in Hilton. This location looked ran down as soon as I pulled into the parking lot. My room had mold all over the air conditioner vents. The air wasn't working properly. There were spots on the comforter. Spots all over the back of thd couch and the furniture looked ran down and mismatched. Do not stay here.

This hotel was okay. This hotel isn't a place to call home when your away. But it's okay to stay here a night or two. Pool was down, so it was a disappointment. Breakfast was free, varieties to choose from. I don't think we'll come back. Staff's were awesome. Very helpful, wonderful people. Room size was okay. A little tight but it does its job to sleep here a night or two.

I must applaud the management and the care that they give you and the location is absolutely excellent from restaurants to other lodging companies and especially right off the expressway you cannot beat this location I will believe that the only improvement I would say would be the rooms are outdated the linen looks to be in need of change or their washing machines are not cleaning it thoroughly. the bathrooms are likely being wipe down with used face towels and not disinfected with cleanser most lodging facilities are escaping from using too much disinfectant due to higher costs after pandemic managing or micromanaging these essentials. Better bring your Lysol spray to cleanse the toilets and sink basin, a lot of lodging facilities allow pets and some pet owners are not considerate of others we have fecal matter infestation of fleas or ticks things that we don't want to take back home and God forbid bed bugs let's give credit where credit is due. The only thing I seen here is dingy linen that most likely wasn't clean or changed out but all else was excellent. Be safe🙏

The check in process was fast. Many of the employees at this hotel don't wear masks. Given that it is a law that they must wear masks, this is very disappointing. There are no lamps on either side...

Room rates change day by day minute by minute had three rooms with different rates for each. Room I was in look like the walls were melting due to water damage and smell musty. No amenities were...

Terrible service. Manager is unfriendly. They quote prices as they see fit. Traveled with 4 family members for a funeral one being military he paid the most. All amenities shown did not work. All out...

Please disregard the negative reviews, this Hampton has come a long way with management changes. short staffing as well as bouncing back from Covid restrictions etc. The team is working very hard to...

Avoid this place. Dirty, run down, and a staff that does not care. Rooms are the smallest I've ever encountered at a Hampton Inn. Room was dirty. Although I requested it be cleaned, Noone ever...

We are loyal to Hampton Inn. Whenever we're traveling, if there's one in the area that's where we stay. The emenities and friendly service have been wonderful. The Egin, IL Hampton is the one...