“I thought it was a great hotel up until this week. I left my earphones at this hotel during a stay and consequently called them to see if they had found. They had; so I requested that they be shipped to me. They informed me that I would have to pay for shipping, which I was happy for. Since then, I was told, I will be getting an email with "how to pay for the shipping?". I never received it. I called back a few times and now the housekeeping/loss prevention staff refuses to answer the phone or call back to my voicemail that I left. I mean if you want to keep the earphones, just say that you haven't found them. Lost credibility in my view. Never again! Definitely an integrity issue and lack of ownership.”

“The Hotel is clean and massive, but it's the massive part that's the problem. We stayed here with 15 days parking and Shuttle service before a flight. We arrived Tea time on the Friday and struggled to find a parking place. We checked in were given our room number and sent on our way with an 6 cases a very vague explanation of where it was and no offer of help with our luggage. As said the hotel is massive and maze like, there are also no lifts to the lower floors. We ended up going back to reception to ask for better directions and all we got was a hotel worker pointing us in the general direction but again no offer of help with our luggage. The Shuttle service to the Airport was great, the drive very helpful and on time. He explained when he was dropping us off that another firm was taking over the shuttle contract. What a mistake Marriott have made there. We landed back at the airport and by the time we had our cases we thought we were have to wait no more than 20 mins. 1.5 hours later and many attempts to contact the shuttle company and hotel later we gave up and got a taxi. We did get reimbursed for this and a reduction in our room price, but all in all I won't be using this hotel again and definitely wouldn't recommend it. O Hotel é limpo e enorme, mas é a parte enorme que é o problema. Ficamos aqui com 15 dias de estacionamento e serviço de transporte antes de um voo. Chegamos na hora do chá na sexta-feira e lutamos para encontrar um lugar de estacionamento. Fizemos o check-in nos foi dado o número do nosso quarto e enviado em nosso caminho com 6 casos uma explicação muito vaga de onde estava e nenhuma oferta de ajuda com nossa bagagem. Como disse o hotel é enorme e labiríntico, também não há elevadores para os andares inferiores. Acabamos voltando para a recepção para pedir melhores direções e tudo o que conseguimos foi um funcionário do hotel nos apontando na direção geral, mas novamente nenhuma oferta de ajuda com nossa bagagem. O serviço de transporte para o aeroporto foi ótimo, a unidade muito útil e pontual. Ele explicou quando estava nos deixando que outra empresa estava assumindo o contrato de transporte. Que erro que a Marriott cometeu lá. Desembarcamos de volta no aeroporto e, quando tivemos nossos casos, pensamos que teríamos que esperar não mais que 20 minutos. 1,5 horas depois e muitas tentativas de contato com a empresa de transporte e hotel mais tarde desistimos e pegamos um táxi. Fomos reembolsados ​​por isso e uma redução no preço do quarto, mas, apesar de tudo, não usarei este hotel novamente e definitivamente não o recomendaria.”