“Booked a spa day here with my wife. Glad we didn't arrive too early as very little to do. Lovely greeting at the front door to be directed to the spa downstairs. Arrived downstairs to fill in forms for our massages later. Given towels but no robes or slippers, which I would have expected for a spa day, especially when massages were included. Very clean changing rooms and walked into the spa to see a sign stating to shower before entering the spa, sauna and steam room. 'there is no sauna' we discovered after searching and then asking. The pool was small but lovely and warm. It was actually warmer than the jacuzzi! The jucuzzi we had to ask the staff to turn the heating up multiple times. The steam room had no steam and again staff had to be asked to fix. Really not what I expected from a spa day after travelling from Swansea to Birmingham for a spa day! Thought we were in good hands with a Marriott but apparently not. Not much to do for a few hours while we waited for our massages, which were excellent. Thank you Jasmine for our massages, so relaxing and professional. On the whole very disappointing experience and we left straight after the massages due to lack of working facilities. After speaking to regulars at the spa, they said that the facilities are often not working and they always have to speak to staff to get things working. They only go there because its quiet in the spa and gym, which probably says a lot about the place.”

“Really enjoyed my stay at the Marriott, as soon as you walk through the door, the reception area is grand and the receptionists are so well mannered. The room was comfortable and clean and had everything you could need, tea/coffee, luggage space and toiletries. The reason for 4 instead of 5 stars, the pool was closed for maintenance during the stay, which unfortunately was the only reason I had booked this hotel specifically (for one night was over £300). While friendly, the catering people serving for breakfast seemed a bit confused with every request made (the food was fantastic though!). I would highly recommend this hotel.”