Phone Number 18004447171
Now Emerald Cancún
Boulevard Kukulcan Km 19.5, Near Delfines Beach, Cancun, 77500, Mexico
Rating
3.9
Travelers Choice
2021
Price Level
$$$
Rooms
427
Pets
No
25
May

Now Emerald Cancún, Cancun

Now Emerald Cancún

Staying at the Grand Oasis Sens Hotel is staying in paradise. Welcome to a luxury Adults Only resort in Cancun with views to the Caribbean and with direct access to the beach where to enjoy some magic days full of plans and activities. It is equipped with 12 restaurants, 11 bars, 2 beach clubs, swimming pools, gardens, rooms and luxury suites. A 5-star resort for couples who know what they want. The hotel is located around 20 km from Cancún's Hotel Zone, 15 km from Cancún International Airport, and close to many shops, nightclubs and restaurants.

Now Emerald Cancún

Price & Availability

Overall

Good
3.9
43 reviews
5
694
4
275
3
152
2
69
1
92

Customers Review

Cleanliness 3.8
Comfort 2.8
Neighborhood 5
Amenities 3.8
Condition 3.5
Recomendation 100%
“Personal de recepción y de concierge perfecto todo! Trato... Presentación... Amabilidad... Resolutivos siempre... Habitación Premiere con vista al mar con sistema de terraza con detalles estéticos que deberían no existir por ser un All Inclusive. Personal de restaurant Tamarindo (comida mexicana) mucho que desear ... Nunca me había sentido discriminado por ser mexicano como ahí... Personal de tienda y de buffet todo excelente. Buena y diversa comida. Sistema de entretenimiento u actividades durante el día no tan amenas. Siempre buscando la participación de los gringos. No fuimos invitados a participar. Cancha de voleibol de playa en malas condiciones y mar del hotel malo. Un hotel con años de existencia que necesita remodelar algunas áreas inclusive pisos de albercas! 8 de 10...”
— Luis Manuel Fernandez Gonzalez
“This hotel needs to be demolished andrebuilt again. Not worth a penny. Save your money and don’t come here. Overdue for renovations for many years. There are plumbing issues, electrical issues, rust issues, termite issues and many more. It’s gross and disgusting and we felt that our room was unhabitable. The drawers were broken, the bathtub is disgusting, and the sheets that they put on our mattress had big yellow stains. Towels are old and nasty. Worst of all the Buffet is down in the dungeon with a low ceiling and closed area and definitely not a good atmosphere to eat, especially during a pandemic. There is a restaurant called Tamarindo by poolside but it’s closed for breakfast and lunch and only opens for dinner. There is a VIP restaurant that I’ve only seen six people go in and come out. So We didn’t use the Buffet at all and didn’t enjoy breakfast on our 6 day stay (unfortunately breakfast is my favorite meal of the day and it was totally ruined on this trip) The workers and the entertainment crew seemed very nice and helpful but that doesn’t make up for the outdated rooms and the horrible cafeteria. Pool water was freezing and not enough chairs around the pool. We were not impressed by the drinks and the restaurants either. Food and drinks quality very low. I would not recommend this hotel.”
— Melody Kohan

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