“I have visited this hotel 5 years ago and the memories I had were much better than my experience now. First there is no mini bar in the rooms, only two 330 ml. waters, which are obviously not enough. Therefore you would need to pay 5 leva for not even a big bottle of water in the lobby bar. The coffee served in the restaurant for breakfast, which is included in the price, is far from good and if you want a better one, again, you have to pay an extortionate amount for it in the lobby or 3,50 for a 250ml. bottle of coke. You pay above average price for this hotel, which has the word SPA included in the name, but if you want to use it you have to pay for it separately - Sauna, relax room, etc. Every single thing in the spa is paid separately, which I find appalling. Am I supposed to go to the Spa with my wallet and pay for each room I want to go into? It’s normal for massages or some more special treatments to be charged additionally, but advertising your hotel for its SPA center and charging your guests additionally is just disgusting. There is an outdoor pool in the premises of the hotel, but it is maintained by an outside company and you have to pay for it. This sounds very stupid to me, but I was ready to pay until I was met by the most rude and hostile man working there. He had the worst attitude towards us and made me feel so uncomfortable. After all your business depends on me and other customers like me and it is unacceptable to treat them in such manner without any reason. Even if it is a separate company the hotel guests are going there and this attitude makes up their opinion for the hotel as well. This hotel obviously lays on old glory and the view of the lake and mountain, but this is so not enough to keep your customers happy. I will definitely never return to this place, because if you don’t know how to take my money in a normal way I will not let you treat me like a fool. If I have chosen to stay in your hotel I obviously can afford it and am happy to give you my money, but you do bot know how take them properly and there are plenty of other places, which offer much better services.”

“Exceptional place. Great service, great location.”