Phone Number 18004447171
DoubleTree by Hilton Cheltenham
Cirencester Road Charlton Kings, Near Cheltenham Town Hall, Cheltenham, GL53 8EA, United Kingdom
Rating
3.9
Price Level
$$
Rooms
148
Pets
Yes
from $ 1,393.14
16
May

DoubleTree by Hilton Cheltenham, Cheltenham

DoubleTree by Hilton Cheltenham

Perched on the edge of Lilley Brook Golf Course, our manor house mixes contemporary luxury with a Georgian aesthetic. We're two miles from central Cheltenham, with the sprawling Cotswolds 20 minutes away. Indulge in our full-service spa and afternoon tea in the lounge, and enjoy an indoor pool, steam room, and complimentary welcome cookie. The Georgian manor house of DoubleTree by Hilton Cheltenham offers complimentary WiFi free parking and is set in beautiful landscaped gardens that overlook Lilley Brook's 18-hole golf course. Guests can enjoy the onsite spa beauty salon and fitness centre. Guests can enjoy a drink at the bar or a meal in the restaurant. Upon check-in guests can enjoy a complimentary cookie. The rooms feature flat-screen TVs and a hospitality tray. Every room has an en-suite bathroom with complimentary toiletries provided. Additional extras available in the deluxe rooms include chocolates and bathrobes and the rooms offer garden views. The suites feature a separate living/dressing room a sofa bed and a 50-inch TV. The onsite leisure centre features a 15-metre pool sauna steam room and hot tub. Beauty treatments and massage are also offered and there is a gym with fitness classes available. There are two eateries at the hotel the Lakeside Restaurant offers cooked and Continental breakfast and an a la carte dinner menu in a beautiful setting overlooking the garden and lake. Lilley Brook Bar & Lounge offers specialty teas and coffees afternoon tea lunch bar snacks and light evening meals. Business facilities are available including meeting rooms audio and visual equipment for hire and printing and photocopying services. Cheltenham Racecourse is 4 miles from the property and it is 5 miles to GCHQ. Cheltenham’s spa town centre is less than 2 miles away. It is a 2-minute walk to a bus stop. The Cotswolds can be reached in a 22-minute drive.

DoubleTree by Hilton Cheltenham

Price & Availability

Select your room

DoubleTree by Hilton Cheltenham

Habitación Doble ·

Bed & Breakfast
Total
$ 1,393.14
DoubleTree by Hilton Cheltenham

Habitación Doble One Bed ·

Room Only
Total
$ 1,459.21
DoubleTree by Hilton Cheltenham

Twin/double Room ·

Bed & Breakfast
Total
$ 1,484.89
DoubleTree by Hilton Cheltenham

Deluxe Double Room ·

Bed & Breakfast
Total
$ 1,511.07
DoubleTree by Hilton Cheltenham

Standard Room ·

Bed & Breakfast
Total
$ 1,637.78

Overall

Good
3.9
949 reviews
5
375
4
322
3
186
2
110
1
88

Customers Review

Value 3.9
Location 4
Cleanliness 4.2
Comfort 4
Neighborhood 4.2
Amenities 4
Condition 3.8
Recomendation 84.8%
“A bit shabby outside but nice inside. Pool was great and included in our stay, we didn't need to book. Nice breakfast. Bit disappointed with our service as considering the price we paid the housekeeping didn't even come in and empty the bins. No air con and the window only opened an inch. Lovely view of a skip. Un poco en mal estado por fuera pero agradable por dentro. La piscina era genial y estaba incluida en nuestra estancia, no necesitábamos reservar. buen desayuno Un poco decepcionado con nuestro servicio, ya que teniendo en cuenta el precio que pagamos, el servicio de limpieza ni siquiera entró y vació los contenedores. No hay aire acondicionado y la ventana solo se abrió una pulgada. Hermosa vista de un salto.”
— Sarah Crawford
“We stayed here for an anniversary celebration. In particular my partner and I were very excited to enjoy the spa facilities of the swimming pool, hot tub, steam room and sauna. Unfortunately all of these spa facilities were really quite disgusting. The floors in both the men’s changing rooms and around the pool were covered in bits from peoples shoes and socks, wet from a few days worth of people using them, toilets were dirty and smelt. There were even old ear buds (used!) on the sauna floor. The changing room showers had empty soap dispensers and some around the pool did not work leading me to wonder about the cleanliness of the pool and hot tub.Having really been looking forward to our relaxing night’s stay, it was sad to see my partner choosing not to use its facilities.I did speak to reception and the duty manager. Both were friendly and helpful. After assurances it would be resolved we tried again the next morning. It was better for sure but some of the rubbish laying around in the spa facilities were still present. The website talks about how much extra cleaning is done for guest peace of mind and safety but clearly this is not the case.I do not feel this is a staff issue but perhaps a lack of investment in key areas of the building. Theoretically, this Double Tree has everything it needs to be a wonderful hotel but needs some serious attention. Ficamos aqui para uma festa de aniversário. Em particular, meu parceiro e eu estávamos muito empolgados em aproveitar as instalações do spa com piscina, banheira de hidromassagem, sauna a vapor e sauna. Infelizmente, todas essas instalações de spa eram realmente nojentas. O chão dos vestiários masculinos e ao redor da piscina estava coberto de pedaços de sapatos e meias das pessoas, molhado por alguns dias de uso, os banheiros estavam sujos e cheiravam mal. Havia até fones de ouvido velhos (usados!) No chão da sauna. Os chuveiros dos vestiários tinham dispensadores de sabonete vazios e alguns ao redor da piscina não funcionavam, levando-me a pensar sobre a limpeza da piscina e da banheira de hidromassagem.Tendo realmente ansioso por nossa noite relaxante, foi triste ver meu parceiro optando por não usar suas instalações.Falei com a recepção e o gerente de plantão. Ambos foram simpáticos e prestativos. Após garantias de que seria resolvido, tentamos novamente na manhã seguinte. Com certeza estava melhor, mas ainda havia algum lixo espalhado pelas instalações do spa. O site fala sobre quanta limpeza extra é feita para tranquilidade e segurança do hóspede, mas claramente esse não é o caso.Não acho que seja uma questão de pessoal, mas talvez uma falta de investimento em áreas-chave do edifício. Teoricamente, este Double Tree tem tudo o que precisa para ser um hotel maravilhoso, mas precisa de muita atenção.”
— Oliver Kemp