Phone Number 18004447171
Turquoize Adults Only All Inclusive at Hyatt Ziva
Blvd. Kukulcan, Manzana 51, Lote 7 Zona Hotelera, Near Cancun Convention Center, Cancun, 77504, Mexico
Rating
4.7
Travelers Choice
2021
Price Level
$$$$
Rooms
160
Pets
No
from $ 8,005.55
Destination: Cancun
25
May

Transport From Washington, Washington Dulles International Airport (IAD) to Cancun, Cancun International Airport (CUN)

American Airlines
American Airlines
5:17 pm - Washington, Washington Dulles International Airport (IAD)
9:02 am - Cancun, Cancun International Airport (CUN)
TIME
16h 45m
TRAVELERS
2 Adults
0 bags 16h 45m 1 Stop

Flight Information

25
May

Turquoize Adults Only All Inclusive at Hyatt Ziva, Cancun

Turquoize Adults Only All Inclusive at Hyatt Ziva

Hyatt Ziva Cancun's Turquoize is like a resort within a resort. It is the new adult-only (18+), all beachfront tower with nearly 700 square feet of inspired design living area PLUS balcony with a private hot tub and seating section. Even the bath offers dazzling ocean views with its unique floor to ceiling glass corner shower. Exclusive private check-in and reception area, exclusive adult only dining, and rooftop infinity pool. Rooms have direct elevator access to spa. The most coveted all-inclusive resort in Cancun just got even better. Now, Turquoize offers guests an exclusive getaway — complete with special adults-only access — within an all-ages resort. That's the Evolution of All-Inclusive®, only at Hyatt Ziva Cancun. A stunning all-inclusive beachfront resort on the most beautiful strip of Punta Cancun, framed by the Caribbean Sea, Hyatt Ziva Cancun is a playful family escape on Mexico’s Yucatan Coast. Experience the Evolution of All Inclusive luxury, where you are inspired to live in the moment. Find your bliss on white sand beaches, and play in the clear-blue waters of the sea. A stunning all-inclusive beachfront resort on the most beautiful strip of Punta Cancun, framed by the Caribbean Sea, Hyatt Ziva Cancun is a playful family escape on Mexico’s Yucatan Coast. Experience the Evolution of All Inclusive luxury, where you are inspired to live in the moment. Find your bliss on white sand beaches, and play in the clear-blue waters of the sea. Relax in luxurious suites with balconies and breathtaking ocean views. Indulge your senses at 8 unique restaurants and 3 lounges, featuring local and international cuisines. If you prefer your tastings in a more spirited form, there are 6 bars on property, including a microbrewery! Spend a day to rejuvenate body and soul at the oceanfront spa, with optional massages, holistic body treatments and a hydrotherapy circuit.

Turquoize Adults Only All Inclusive at Hyatt Ziva

Price & Availability

Select your room

Turquoize Adults Only All Inclusive at Hyatt Ziva

Oceanfront King Room ·

All Inclusive
Flight + Hotel
$ 8,005.55

Overall

Wonderful
4.7
740 reviews
5
8934
4
1306
3
451
2
187
1
221

Customers Review

Location 5
Cleanliness 4.8
Comfort 4.8
Neighborhood 4.8
Amenities 4.7
Condition 4.8
Recomendation 86%
“Perfeito! Instalações excelentes, serviço não intrusivo e eficiente, local maravilhoso”
— Francisco Pereira
“I recently booked my honeymoon stay at the Turquoize at Hyatt Ziva Cancun. My wife and I were guest of your hotel from 07 March 2022 until 14 March 2022. My wife and I are regulars to Cancun although we generally stay at another adults only resort. This being our Honeymoon, I wanted to make sure our stay was extra special and after reading all of the positive reviews about this adults only resort I booked our stay. Upon arrival I was blown away by the beauty of the grounds, but just as quicky overwhelmed with the surprise that the entire resort was not adults only and was flooded with small children. We were quickly checked in and shown to our room in the adults only section of the resort and were amazed by the beauty of our room and the attached edgeless pool that looked out onto the beach and ocean. Unfortunately, that was the highlight of our stay. The next day we went to the adults only pool which while beautiful, was too hot to swim in. We were also informed that the only food we could get at the pool were nachos or quesadillas but if we wanted something else, we were free to go to one of the other pools where we could get other food items. That evening my wife and I dinned at La Bastille, and by morning both of us had become violently ill. This was not a case of food poisoning, or colitis as the hotels Dr. had suggested. We had been exposed to some form of parasite and after my wife spoke with several other couples who had also dined at the restaurant that evening, we learned that they had become violently ill as well. When we spoke with the food and beverage manager, Mr. Noriega. He informed us that he would look into it. He never informed us of what he was able to find out or how he planned to deal with the fact that I spent my entire honeymoon being violently ill. When we contacted the hotel regarding our illness, they offered to send the hotel physician who gave me a shot of Zofran for nausea and Imodium for my other issues but stated that he felt I was dealing with Colitis. I have never had any stomach issues much less colitis. My wife who is a nurse informed the Dr. that this was not colitis but some form of parasite as she has lived all over the world and been exposed to this type of thing before. We contacted my physician in Chicago who told me what antibiotics and other medications I would need from the pharmacy based on my symptoms. My wife and I are not the type of people to complain about trivial things, but It seemed that the service at this hotel had fallen flat and was inconsistent. From the moment we checked in we were greeted by our butler who scheduled dinner reservations at the Moongate for Wednesday at 5. When my wife called to confirm on Wednesday morning, they said they were unaware of any reservation and that they were booked solid until Friday. When we questioned the butler and the manager they apologized and simply said he had forgotten. While the rooms are beautiful, they were very noisy, and you could hear people in the room next to and above you at all hours of the day and night as well as people wandering the halls. When we first complained about the noise, service and issues regarding the hot pool water or limited food options at the adult pool, we were given 10,000 Hyatt points. Yet when we informed the hotel that we along with two couples had gotten ill at the same restaurant on the same evening and provided their names, we were simply told that the hotel would look into it. In short I was forced to stay in my room or within quick distance of a restroom from Wednesday until Sunday, somehow this is not what I or my wife had imagined for our honeymoon and I felt as if the hotel could have cared less.”
— Timothy Conlan

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