“It is just one word - the best place! It was so amazing to visit Vienna and live in so beautiful place as Arcotel is. Firstly, they have compliments on the first floor - tea, coffee, apples(may be fans of Steve Jobs company) for free. It is not like a very distinguished option but it is very pleasant 😊 Secondly, rooms and corridors are wide, clear and light. Breakfast is good, I am vegetarian but I feel comfortable with that choice. That hotel and people who serves reception and other things are very nice and smiled. Thank you and hope to see you soon!”

“Was there for 7nights. Ladies at reception were lovely. However, bar manager was awful and rude to me when I asked for simple information like when will the bar be open and only because it was close at the time when it was supposed to be open! I complained and got a 10% voucher to use at the bar… good you would tell me! But…. The bar never open during my stay! And… they did not care enough to inform clients, so you basically pay a room with services and other facilities, but don’t get all of it… Breakfast was also not a good experience… first of all, same open hours week and weekend, outrageous-you know that some people like to sleep a bit longer during the weekend. Anyway… Saturday was already a big mess, but let me tell you about Sunday. Yes they were fully booked last minute the night before but what about « management of ressources » and « flexibility »… at the end only one staff (thank you Yasser!) was working in room and run, struggled, dealt with customers while, the bar manager (yes yes the same rude man…) appeared only at the end and chatted with customers instead of help cleaning tables or else… At their shop, i asked for toothpaste (as they have toothbrush) on Sunday, they did not have any…. By the time i left on Thursday morning, still none. Lastly, they do not have a proper restaurant, ok on paper as they offer delivery from two restaurant they partnered with. You have to order at the lounge, but remember it never opened, so I called the reception who literally explained to me that they use an app and I can do it from my phone… what a service! I have been to many hotels, I rarely saw this level of poor management and « I don’t give a damn » attitude towards clients. Maybe the location and look could explain the 4star, but definitely not the services and facilities…”