BlueBay Grand Esmeralda

Quick facts

The hotel is located on the Riviera Mayan about 15 minutes north of Playa del Carmen, with its restaurants, bars, exciting nightlife and shopping opportunities, and 35 minutes from Cancun International Airport. Links to public transport can be found 15 minutes from the hotel. The hotel is located on the beachfront overlooking the azure waters of Mexico's beautiful Mayan Riviera. The crystalline and turquoise waters of the Caribbean Sea bathe the coast of Playa del Carmen, a wonderful and natural place where this fantastic hotel is located in Mexico. The BlueBay Grand Esmeralda has received numerous awards from renowned hotel entities, and that is why we continue to work to grow in services, facilities and comforts.

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Customers Review

Staff 7.4
Location 7.2
Cleanliness 7.8
Comfort 7.2
Condition 7.2
Neighborhood 8.8
Amenities 7.2
Value 8
“Excelente hotel y a muy buen precio. Solo el detalle de la playa, en la orilla está muy sucio y no te puedes meter ni siquiera a mojar los pies. Tiene un muelle pequeño y al final de este ahí si te puedes meter al mar. Restaurantes buenos 👍”
— Oscar Martinez
“Fui con un grupo de amigos a este hotel y no repetiríamos nunca.Para empezar, a mi compañera de habitación y a mi NOS ROBARON 85 EUROS en total. Nuestros monederos estaban bien escondidos en las maletas así que tuvieron que rebuscar mucho para encontrarlos. Nos quejamos en la recepción y nos dijeron que llevarían a cabo el protocolo correspondiente y que a las 72 horas nos darían una respuesta. A las 72 horas preguntamos y nos dijeron que todavía seguían con el procedimiento correspondiente pero que no nos iban a devolver nada. Pedimos una hoja de reclamaciones, nos dijeron que no tenían y nos dieron una hoja de sugerencias y opiniones. Hoja que no servía para nada.Solo nos pusieron gel el primer día de estancia. Éramos dos personas por habitación y solo nos cambiaban una toalla. Nos quejamos repetidas veces por ello pero todo siguió igual.Algunos de los trabajadores del hotel no atendían bien y eran desagradables.Un hotel así puede arruinarte las vacaciones.”
— Laura Campos


Free Wi-Fi
Airport(s) CUN
Swimming Pool
Spa & Wellness
All Inclusive


Carretera Federal Chelumal Puerto Juarez KM 300, Playa del Carmen/Playacar


You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.27 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0 per stay (1-device limit, rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Checkin Instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Safety features at this property include a smoke detector

Special Checkin Instructions

Front desk staff will greet guests on arrival.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite to eat at one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Relax with a refreshing drink at the bar/lounge, the poolside bar, or one of 4 bars/lounges.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, an outdoor tennis court, and a sauna. This property also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.Activities and facilities/equipment
Water activities
  • Scuba-diving lessons

Land activities
  • Fitness facilities
  • Volleyball

  • Dancing
  • Yoga
Not included
  • Airport transfers
BlueBay Grand Esmeralda


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Joselyne Escalante
Joselyne Escalante
Phone: +17146255650
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Nancy Ospina
Nancy Ospina
Phone: +14075205338
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Fiorella Reyes
Phone: +19095637012
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