“This was my first time in a smaller Hotel room and Citizen M. I didn’t care much for anything bigger since I was solo and wouldn’t hang out in the room much. For the good, the layout makes the best with many places to put clothes, luggage and toiletries and the room had a great view. I liked being able to go straight to the elevator to the rooms and being able to skip walking through a lobby. However, should a small hotel room come with a small toilet? The toilet was like a potty trainer for a grown man. Also, the smart TV took time to learn and sometimes didn’t pair with the phone correctly. A physical remote would be better. Late at night the hallway is super Dark, with red carpet just seems like you’re walking through a pool of blood in a bad dream. The biggest fail of them all, was the very bad hallway noise and lack of sound barrier. Loud closing doors, and you can pretty much hear guests and room service even whispering. I would definitely Not recommend unless you need the location, or just staying one night.”

“We stayed here recently and had a good experience. I have stayed in many hotels in San Francisco and this is definitely one of the best. Nice staff, beautiful lobby and a really nice and cool room where you could change the light of the room and control the temperature from an app. Everything was really new and clean and the room is close to Union Square and Market street and the cable cars. Will definitely be back here again!”