Phone Number 18004447171
818 Hotel + Pool, an Ascend Hotel Collection Member
20157 Ventura Blvd., In the business district, Woodland Hills, CA 91364, United States
Rating
3.7
Price Level
$$
Rooms
99
Pets
No
04
Apr

818 Hotel + Pool, an Ascend Hotel Collection Member, Woodland Hills

818 Hotel + Pool, an Ascend Hotel Collection Member

Enjoying an elegant, modern exterior, this hotel finds itself in close proximity to numerous local points of interest. Near Hollywood, California, guests will be surrounded by opportunities for adventure. Universal Studios, Warner Brothers Studio Tours Burbank, Disneyland, Anaheim, Los Angeles Zoo and Rodeo Drive in Beverly Hills are but some of the attractions near the hotel. After exploring the bustling surroundings of Hollywood, guests can relax and unwind with a tantalising meal or a refreshing cocktail in one of the nearby restaurants. The elegantly-appointed guest rooms exude tranquillity and serenity. Guests are sure to enjoy a restful nights slumber whilst staying at this hotel. Travellers can feel at home in one of the 99 rooms. Services and facilities at the hotel include a restaurant, a dining area and room service. Guests with their own vehicles can make use of the available parking spaces.

818 Hotel + Pool, an Ascend Hotel Collection Member

Price & Availability

Overall

Good
3.7
160 reviews
5
20
4
33
3
27
2
14
1
18

Customers Review

Location 5
Cleanliness 4.1
Comfort 4.1
Neighborhood 4
Amenities 3.5
Condition 3.8
Recomendation 100%
“Súper limpio,un desayuno delicioso y una vista preciosa”
— Makeup Bella Fabiana Korobeinik
“s.com) and let me first say, customer service here was absolutely terrible. The lady at the counter was rude and if I had seen a name badge I would put the name in this review. After a long drive to get to the hotel, the room itself was hardly as picturesque as in photos. Not only that, there was a huge ROACH that crawled from under the bed. This is where we get into the terrible customer service portion. The lady did not want to give a refund and was looking at me as if she was not accustomed to treating visitors with professionalism. They changed our room to a room two rooms down and to no one's surprise, there was a ROACH in that room as well! So we ended up driving home late at night due to the rude customer service and the uncontrolled infestation. If the customer service was not the way it was then I would have given grace with this review but since she wasn't, I mean let's be honest. You're better off sleeping in the car. I will be contacting the health department soon about this! s.com) e deixe-me dizer primeiro, o atendimento ao cliente aqui foi absolutamente terrível. A senhora no balcão foi rude e, se eu tivesse visto um crachá, colocaria o nome neste comentário. Depois de uma longa viagem para chegar ao hotel, o quarto em si não era tão pitoresco quanto nas fotos. Não só isso, havia uma enorme ROACH que rastejou debaixo da cama. É aqui que entramos na terrível porção de atendimento ao cliente. A senhora não queria dar um reembolso e estava me olhando como se não estivesse acostumada a tratar os visitantes com profissionalismo. Eles mudaram nosso quarto para um quarto dois quartos para baixo e, para surpresa de ninguém, havia um ROACH naquele quarto também! Então acabamos voltando para casa tarde da noite devido ao rude atendimento ao cliente e à infestação descontrolada. Se o atendimento ao cliente não fosse do jeito que era, eu teria dado graça com esta revisão, mas como ela não era, quero dizer, sejamos honestos. É melhor dormir no carro. Entrarei em contato com o departamento de saúde em breve sobre isso!”
— Jontell Green