Spent a night there for my 34th birthday. Had a wonderful time. The staff were friendly, they gave me complimentary treats for my birthday with a sweet birthday card! The room was comfy, clean and large! We ordered room service, which arrived promptly (even at 11pm!) And the chap delivering was respectful. Overall, we had a great stay and I highly recommend it.

The location is great and the rooms are very nice, as well as the breakfast, but the service (specially at the reception) is not good at all. We had problems during the check in and we didn’t feel it was taken seriously; When we ordered food to the room it took more than an hour to arrive; We asked to move to another room where you can open a window , we’ve been told that there’s no such thing - but according to the reviews here I understand that actually there are rooms with windows, so I truly don’t understand why the person lied to us? In sum, there is great potential, but the staff should be replaced or at least learn how to give good service.

So not my first visit to this hotel but so many things went wrong. Arrived 3.30 on a Saturday and kept waiting until 5pm before a room was ready. Only made available when I complained as we'd been forgotten about in the bar and we had a 6pm dinner date. I spotted people were being checked in but we'd been ignored. Was offered an updated room. Not sure what the difference was as looked standard room. Small room but comfortable. Tiny bathroom with door hitting the toilet so you couldn't fully open it. One channel only on telly and no hot water to sink. Oddly the shower was hot but you don't pay this kind of money to hold a shower hose over the sink to have a shave which I had to do. After 24 hours were offered yet another upgrade. Luke warm water to sink again (despite concierge saying he'd checked it) but we'd given up by this stage. The electrics in the room were strange and lights wouldn't go off and some not come on. To turn the bedsits light off I reached under the bedside table to unplug only to realise I was touching the cabling to a socket that was hanging off the wall. Fortunately not electrocuted but this is an accident waiting to happen. How a brand like Hilton could offer such a dangerous room I'll never know. These rooms are meant to be newly renovated but whoever has been signing off the completed works clearly hasn't a clue how to snag building works. At first glance they look like nice rooms but lots of niggles. Shower door didn't close and loose fittings everywhere. Stains up the walls.. The list goes on. The maintenance management leaves a lot to be desired at this site. As I checked out I overheard another guest saying he couldn't turn the lights out in his room and it was the worst Hilton he'd stayed in globally. Management, please take note. This site is ruining your reputation. I've stayed in better run Premier inns. There's something going horribly wrong at this site and if all the electrics are this way it's an accident waiting the happen. I reported electrics as I left so hopefully they'll not offer this room until resolved.

We had booked the Hotel for our anniversary for an overnight stay. We checked 29/08/22@ 3pm and we're welcomed by the staff from the hotel, to our surprise the staff member who served us we were told that we had an upgraded room for our anniversary. The room itself was very nice nothing to fault. The hotel itself was situated in a very quiet area and very easy to get around London. The bar lounge in the hotel was open till 12.30 am and we did try a few drinks here. Breakfast the next day was very good could not fault it, the only thing was the service from the staff they did leave us waiting at the table to serve us. The check-out was straight forward no issues here, we were able to leave our bag with the hotel while we went and looked around London and came back in the evening to pick the bag up with no charges that nice of the hotel. Recommend this hotel.

I stayed here for a couple of nights. Room was spacious, clean, comfortable and even had a separate area for a desk. The air con worked well. The bathroom could be maintained a bit better and a bit more pressure for the shower. Breakfast was ok, decent regular choice from hot and cold dishes. Overall, great stay and would come back again.

Great location, well positioned for a lot of sights. Family room ( for 3) was more than adequate as we were out 12 hours a day Breakfast was great and set us up for the day and the staff were...

The location of this DoubleTree made for short walks to lots of great places. Centrally located and just down the road from an underground station. The rooms are small, but pretty normal for a hotel...

We'd stayed here a few years ago and found it comfortable and convenient. We won't stay here again. The young man at check-in tried to con our daughter who had arrived at mid-day following an...

Really disappointed with the stay. From the start the room booking was incorrect and our friends were given a sofa bed for their child, not what I booked. The room was freezing and heating didn’t...

Stayed one night and as a diamond member was upgraded to superior room. Our experience was very good. Used digital key checkin so went straight to the room. It was spotlessly clean and although...

Great location, a few minutes away from Holborn tube. Check in was efficient, although couldn’t check in on my app due to an error? Room was very small and very dated. Dark wood panelling all...

1 night stay and was upgraded to Deluxe. It was a Monday and check in was very quick. Given complimentary cookie and water. Stayed in Room 117. Room seemed small but no issues for us. Pillows are...

Dated hotel, threadbare carpet and mould in the room. No upgrade even though we are gold members. No offer of refund even though we slept in a room with black mould. Completely overpriced and not up...

The staff at the Doubletree by Hilton London West-End who helped organise the first book launch event for ‘an introduction to kandyan dance’ were absolutely brilliant! Special thanks goes to Debi...

We chose this hotel for convenience to be near to the theatre land as 2 members of party were elderly. It was a good location. Very clean, very friendly and helpful staff. Good breakfast choice. One...

Fantastic hotel , good base for Aldwych Theatre and many others walking distance to Waterloo all of the , staff were so polite and helpful, room was very clean and well equipped, Very good choice at...

We really appreciated the Upgrade and found the bedroom to be immaculate. Check in was very friendly and everything clearly explained to us. Breakfast was amazing with a very large choice and...