“The service here when I checked in was amazing. Jonah was fantastic, and never got flustered despite a long line and other guests who were challenging to check in. The room was very basic, old and rundown. The carpet was dirty, and the Carpet Lumps in my photos are hard lumps of what feels like concrete under the carpet. The toilet seat was cheap and it shifted when you sat on it. The drain in the bathroom sink drained slowly, so the sink would fill with water. The floor in the bathroom heaved up a bit, so when you stepped, it would give and make a loud popping noise. The furnishings themselves were well loved and past their prime. The TVs lost signal for about 6 hours overnight, and during that time the phones also didn't work. The bed was comfortable. The climate control was finicky and loud. It was very odd that one degree difference caused the room to be either very cold or too hot if I bumped it up a degree. I felt like Goldilocks adjusting the temperature in the room. Service was OUTSTANDING, I cannot say enough for my friends at the front desk. However, I don't plan to stay here again. It doesn't meet the standards of other Sheratons out there. Frankly, I'd be disappointed even if this was a much less expensive chain.”

“My stay was good not great. Close to airport which was a plus. I was expecting what i expected all four points to be like and was SUPER disappointed. Hotel itself is rundown. My bathroom light switch which gets a lot of use was so dirty I had to clean it myself. Bed was comfy you can tell it’d been used. Lots of noise. Someone tried repeatedly to open my door thank God I had the safety stopper engaged. It freaked me out. Front desk staff were good. I think like everyone they are tired and over worked. I don’t believe it deserves the star rating it has. I’m really disappointed I didn’t read the reviews first I just booked because my flight got canceled and I know the name is always dependable but I was wrong this time.”