Charges can vary based on length of stay or the room you book and are subject to change.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Fee for in-room wireless Internet: MXN 225 per night (rates may vary)
- Fee for wireless Internet in public areas: MXN 225 per day (1-device limit, rates may vary)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards and debit cards; cash is not accepted Noise-free guestrooms cannot be guaranteed Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Special Checkin Instructions
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. This property enforces a strict dress code in the restaurant Shangri-La.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Enjoy Asian cuisine at Sumo, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 4 bars/lounges.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this property include wireless Internet access (surcharge), concierge services, and gift shops/newsstands.
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.Food and beverages
Activities and facilities/equipment
- All buffet and à la carte meals, snacks, and beverages included
- 24-hour room service (limited menu)
- Meals and beverages at companion properties
All onsite activities and use of facilities and equipment are included.
- Fitness facilities
- Water fitness
- Onsite entertainment and activities
- Theme parties
- Motorized water sports
- Surcharge for premium food items
- Surcharge for premium or imported alcoholic beverages
- Surcharge for bottled wine
- Surcharge for bottled liquor
- Surcharge for room service
- Airport transfers
- Laundry/dry cleaning services
- Spa/beauty facilities and services
- Wireless Internet access
- Activities and services offered by independent operators
- Offsite tours
- Transportation to offsite activities