Grand Hyatt Kuala Lumpur

Quick facts

Overlooking the iconic Petronas Twin Towers and adjacent to Kuala Lumpur Convention Centre, Grand Hyatt Kuala Lumpur is strategically located in the heart of city and within walking distance to Golden Triangle shopping, dining scene and entertainment district. The hotel features spacious guestrooms including elegant suites with floor-to-ceiling windows that maximise natural daylight and best capture panoramic views of the city. For an enhanced experience of luxury, Grand Hyatt Kuala Lumpur presents three vibrant dining options with interactive live show kitchens, seven highly versatile meetings and events space including the Sky Lobby Lounge on the highest floor of the building, a 24-hour fitness centre, a freeform outdoor swimming pool and rejuvenating treatments at Essa Spa.

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Customers Review

Staff 9.2
Location 10
Cleanliness 9.4
Comfort 9.4
Condition 9.4
Neighborhood 9.4
Amenities 9.2
“We didn't stay but we went for the afternoon tea at Thirty8 Restaurant Grand Hyatt. From the beginning I called for a change of date for our reservation until we went to eat at the restaurant, it was pure disappointment. It was shocking to experience a hotel with its market standing this level of customer service. Our calls were passed from one person to another and eventually they informed that they would get the person in charge to return call. The returned call would never come. This had repeated a few rounds and finally the reservation was made. The views at Thirty8 were good but that was all. The food was not good and we were served with half melted ice creams. We had to remind the waiter three times before we could get our tea refilled. I would say it had been a zero-star customer experience from start to end. This would be the first and also the last time we would patronise this hotel.”
— jinglebell y
“Dear grand Hyatt You are a 5 star hotel, behave like one. Started from groud floor, that's my first contact. Bad experience. Not friendly at all. Then the sky lobby, Sean was amazing. He was ready to provide assistance. The desk at 38, please train them again. Vincent made me feel like finally I am at a 5 star hotel. The food.....come on la bro.”
— Devan Dran


Free Wi-Fi
Airport(s) KUL
Swimming Pool
Spa & Wellness


12 Jalan Pinang, Kuala Lumpur


You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 108 for adults and MYR 54 for children (approximately)
  • Valet parking fee: MYR 25 per day
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: MYR 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Checkin Instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash

Special Checkin Instructions

Front desk staff will greet guests on arrival.
Enjoy Malaysian cuisine at JP teres, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool and a 24-hour fitness center. This hotel also features complimentary wireless Internet access, concierge services, and wedding services.
Grand Hyatt Kuala Lumpur


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