Grand Palladium Kantenah Resort & Spa

Quick facts

The hotel is located on the seafront and has wonderful beach access. It is located just 20 minutes from Playa del Carmen and 7 minutes from the archaeological site of Akumal. Airports in the region include Cancún International Airport (95 km away) and Cozumel International Airport (90 km). The Grand Palladium Kantenah Resort & Spa is located in one of the most touristic areas in the Mexican Caribbean: the Mayan Riviera. Its paradisiacal setting is embraced by lush gardens with regional tropical vegetation along an 800m private beach of fine white sands bathed by the turquoise waters of the Caribbean. The Resort, decorated with a Mayan style, offers guests an ideal place to enjoy some well-deserved, relaxed vacations in the company of family, friends or as a couple. Take a nice stroll around the environmentally friendly green paths that have been carefully paved out and enjoy the impeccably kept gardens. Relax in our modern and spacious rooms, pamper yourself at the state-of-the-art Resort Spa, practice snorkeling in our crystal-clear waters, share a delicious dinner or enjoy a new cocktail at any of our numerous bars located around the complex like the Hemingway that includes international “Premium” Beverages. The private beach orchids multiple restaurants and pools add pizazz to the non-smoking Grand Palladium Kantenah Resort & Spa - All Inclusive. The low-rise all-inclusive Grand Palladium includes 420 rooms offering free Wi-Fi movie channels coffeemakers daily replenished minibars and furnished terraces or balconies. All meals and alcohol are included at 39 restaurants and bars. When not lounging on the private beach or sipping a cocktail at the swim-up bar guests can stay active in the gym or with on-site activities such as archery tennis mini-golf or beach volleyball. There are 7 freshwater pools including areas for kids and snorkeling kayaking and windsurfing are free. The excitement continues with tequila tastings evening entertainment and dance lessons. Zentropia Palladium Spa features body treatments and hydrotherapy sessions. On-site shopping and kids' and teens' club are also provided. The Grand Palladium offers a half-mile of private beach access on the Caribbean steps from the Casa Delle Tartarughe eco-park. A 20-mile drive leads guests to Playa del Carmen or to Tulum's Mayan ruins. It's 54 miles to Cancun International Airport.

Enter your travel dates to see the current prices


Dates not chosen

If you don't have any specific dates yet, select the approximate days to see the estimated prices.

Customers Review

Staff 8.4
Location 8
Cleanliness 8.8
Comfort 8
Condition 8.6
Neighborhood 8.2
Amenities 8.6
Quality 8
Value 8
“Trato preferente del personal por las propinas (si veían que no les ibas a dar nada podías llegar a estar esperando para pedir una bebida entre 20 y 30minutos) . Se nos bloqueó la caja fuerte y tardaron 5h en venir a repararla y porque llamamos a recepción 4 veces. La mayoría de los enchufes no funcionaban. Poca disponibilidad para poder cenar en los restaurantes temáticos y buffet con poca variedad. Nada de animación en la zona de las piscinas ni playas. Para salir de fiesta no tienen nada y los bares de los lobbys cierran a las 2. Una mañana nos despertaron a golpes en la puerta las chicas de la limpieza interrumpiendo nuestro descanso, además de notar que nos faltaban algunas pertenencias al volver a la habitación. Nada recomendable 👎🏼👎🏼👎🏼”
— Isiiita 3
“Los meseros se olvidan todos los días de la cuchara y el azúcar para el café, demoran tanto en traerla q el café se enfría, pero si vos te levantas a buscar algo vendrán en segundos a llamarte la atención. Hay que traer si o si para las propinas si no queres ser siempre el último de la fila. Lo cual al final del día resulta costoso cuando estás en constante trato con el personal y son tantos. El hotel ofrece distintos restaurantes temáticos pero conseguir lugar es casi imposible (cabe resaltar que estos solo están en la hora de la cena) pero cuando vas a las 21:00 te dicen que ya está cerrada la lista de espera. Te dicen al llegar que uses la app para reservar pero cuando te encuentras con el personal te dice que no está actualizada. En el bar de la playa quise pedir agua caliente a las 15:50 y el mesero me dijo que no porque cerraba a las 16:00 a lo que le dije que faltaban 10 minutos, me respondió “no en mi reloj” (yo estaba con mi bebé ) tuve que ir hasta el lovy más cercano. He venido años anteriores y te recibían con tequila, arreglos en las habitaciones, fruta de cortesía… en esta oportunidad llevo 3 días y ya no tengo shampoo, gel de baño, crema, alcohol ni jabón porque no lo han respuesto, tampoco el minibar. A los pocos días de estar ya empiezas a oír con frecuencia que otros huéspedes se quejan de lo mismo que tu. Y porúltimo lo peor de todo. La gente de Travel club. A no ser tengan con ustedes 10 o 30 mil dólares digan que no a cualquier invitación. Porque te tratan bien hasta que decís que no queres ser miembro, ahí empiezan a presionarte para que pagues, te preguntan de que trabajas cuánto ganas, te preguntan si no Tenes cómo conseguir el dinero, si seguís diciendo que no viene otro (de mayor cargo ) para presionarte más aún y cuando ven que no accedes ahí todo deja de ser risas y amabilidad y te sacan en 2 minutos del lugar. Es una pena porque conozco varios Palladium y siempre elegí de ojos cerrados estos hotelespor las anteriores experiencias. Definitivamente no volveré.”
— Valentina Leal Ferreira

Facts

Free Wi-Fi
Airport(s) CUN
Swimming Pool
Restaurant
Spa & Wellness
All Inclusive

Location

Carretera Federal Chetumal Puerto - Juárez Km, 256-100, Riviera Maya

Notes

Optional Fees


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Facilities fee: USD 50 per person, per day and includes use of: sauna; spa tub

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Checkin Instructions


Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a smoke detector and a security system

Special Checkin Instructions


Front desk staff will greet guests on arrival.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite to eat at one of the property's 14 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/café. When you are in need of a refreshing drink, visit the poolside bar or one of 9 bars/lounges, or 3 beach bars.


Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 9 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this property include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (some restrictions)
  • Dining and beverage availability limited at one or more venues
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Language
  • Water fitness
Kids' club
  • Supervised activities for children between 4 and 12 years old
Entertainment
  • Onsite entertainment and activities
  • Theme parties
Not included
  • Golf green fees
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Tennis lessons
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities
Grand Palladium Kantenah Resort & Spa

Specialists

We are experienced professionals in the travel industry. Our specialists have access to unparalleled relationships with the world's top luxury hotels, airlines, tours and cruise lines, who offer upgrades and travel experiences that is only available when you work with one of us.

Janet Santillana
Janet Santillana
Phone: +14075205339
10:00 AM 6:00PM
Fiorella Reyes
Fiorella Reyes
Phone: +19095637012
10:00 AM 6:00PM
Joselyne Escalante
Joselyne Escalante
Phone: +17146255650
10:00 AM 6:00PM