Grand Riviera Princess All Suites & Spa Resort

Quick facts

The Grand Riviera Princess Hotel is a 5-star hotel in Riviera Maya that represents one of the best locations on the beach, allowing you to enjoy fine sand and crystal clear water in a comfortable and unique way. You will be 10 minutes away from the Playa del Carmen (10 minutes away from the Municipality of Solidaridad), 40 minutes away from the airport and near great tourist attractions. For your holidays in Riviera Maya we offer you our Hotel with 674 rooms that stand out for their elegant design, wide spaces and diverse options for the whole family. Some of them have comfortable and direct access to the pool. For those more demanding clients, we have the Platinum and Laguna Villa Suite rooms. The Platinum rooms are located in an exclusive area on the beach, with benefits and exclusive Platinum Zone services. And for large families, we have the Family Club Deluxe Junior Suite, perfect for its exclusive services and large spaces. It also has several function rooms, making the hotel suitable for hosting fun family parties and meetings.

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Customers Review

Staff 7.8
Location 0
Cleanliness 8.6
Comfort 8.6
Condition 8.4
Neighborhood 8
Amenities 7.8
“Stayed here a few years ago and it was great. Can’t say the same now. Disappointed with many areas of our stay. Swim out room - highly recommend. It was the highlight of the trip. Staff are hit and miss. Some friendly, but many don’t seem to care or even know how to do their jobs. They look confused and unhappy. Given that, some staff were striking out front so they prob had to bring in anyone they could find to help staff. Sad. Housekeeping was horrible, and that’s even after we left a daily tip. The marble floors are very slippery. Fell a few times (not the tequila!). The grounds are kept well and the wild animals are entertaining- deer, cote, monkeys, iguanas, and lots of cats. Al-a-carte’s are great. Buffet … substandard. Chill Out restaurant on the ocean is a must (but not part of the all inclusive). Your cab from airport to resort should be about $90 US. We were charged $140! This is not a 5 star resort anymore. Would give it 3.5. Would stay again only because of the swim out and if they do some much needed upgrades. Weather was fantastic!”
— Debbie McCurdy
“Pretty place. Nice beach area.. Buffet has lots of room for improvement. Breakfast buffet was mostly good.. The poolside snacks were good and the Mexican dinner was enjoyable. But it's hard to get reservations for restaurants. All staff was helpful and no timeshare people bothered us.”
— Tammy Spicer


Free Wi-Fi
Airport(s) CUN
Swimming Pool
Spa & Wellness
All Inclusive


Prolongación 5ta Avenida Mza 20 Lote 006, Playa del Carmen/Playacar


Optional Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out fee: USD 32 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Checkin Instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Noise-free guestrooms cannot be guaranteed Safety features at this property include a smoke detector, a security system, and a first aid kit

Special Checkin Instructions

The front desk is open daily from 7:30 AM - 11:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite with international cuisine at La Fleurs, one of the property's 9 restaurants. When you are in need of a refreshing drink, visit the beach bar or one of 9 bars/lounges, or 3 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.

Treat yourself with massages and facials. After dipping into one of the 12 outdoor swimming pools, you can spend some time at the private beach. This property also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).Not included
  • Airport transfers
  • Gratuities
Grand Riviera Princess All Suites & Spa Resort


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Fiorella Reyes
Fiorella Reyes
Phone: +19095637012
10:00 AM 6:00PM
Ida Guerron
Ida Guerron
Phone: +19734608478
10:00 AM 6:00PM
Diana Carmona
Diana Carmona
Phone: +19083453738
10:00 AM 6:00PM