“Stayed here a few years ago and it was great. Can’t say the same now. Disappointed with many areas of our stay. Swim out room - highly recommend. It was the highlight of the trip. Staff are hit and miss. Some friendly, but many don’t seem to care or even know how to do their jobs. They look confused and unhappy. Given that, some staff were striking out front so they prob had to bring in anyone they could find to help staff. Sad. Housekeeping was horrible, and that’s even after we left a daily tip. The marble floors are very slippery. Fell a few times (not the tequila!). The grounds are kept well and the wild animals are entertaining- deer, cote, monkeys, iguanas, and lots of cats. Al-a-carte’s are great. Buffet … substandard. Chill Out restaurant on the ocean is a must (but not part of the all inclusive). Your cab from airport to resort should be about $90 US. We were charged $140! This is not a 5 star resort anymore. Would give it 3.5. Would stay again only because of the swim out and if they do some much needed upgrades. Weather was fantastic!”

“Pretty place. Nice beach area.. Buffet has lots of room for improvement. Breakfast buffet was mostly good.. The poolside snacks were good and the Mexican dinner was enjoyable. But it's hard to get reservations for restaurants. All staff was helpful and no timeshare people bothered us.”