Grand Riviera Princess & Grand Sunset Princess All Suites & Spa Resort, Playa del Carmen/Playacar

Quick facts

The Grand Sunset Princess All Suites Resort and Spa is an all suite, luxury resort that rests on a stunning strip of white-sand beach in Mexico’s gorgeous Riviera Maya, with an ideal location by the many ruins and attractions in the region. Lavish suites in several categories will suit all budgets and tastes, especially the Platinum Club inclusions available exclusively in Platinum Suites and Villa Laguna Suite only. Offering an extensive array of land and water sports, activities, and entertainment, the Grand Sunset Princess All Suites Resort and Spa is the perfect destination for family vacations and romantic getaways.

Customers Review

“Muy lindo hotel. Es antiguo pero está muy bien mantenido. Las piletas son divinas y hay gran cantidad. La playa está muy bien. Una parte tiene arena y otra piedras pero se puede estar súper bien en el mar Las instalaciones y los servicios que prestan están acordes con su valor Es un muy lindo lugar.”

— Lau Caporicci

“Lindísimo lugar”

— Gladys Burgos

Facts

Airport(s) PCM

Location

Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen/Playacar

Lau Caporicci

Nov 2021

Muy lindo hotel. Es antiguo pero está muy bien mantenido. Las piletas son divinas y hay gran cantidad. La playa está muy bien. Una parte tiene arena y otra piedras pero se puede estar súper bien en el mar Las instalaciones y los servicios que prestan están acordes con su valor Es un muy lindo lugar.

Gladys Burgos

Lindísimo lugar

Wellington Jose Castro

Resort muito grande com restaurantes temáticos (7) e buffet (2) com inúmeras piscinas. Serviço ali inclusive bem distribuídos e belo bar de praia. Há uma área somente para adultos e um espaço incrível para crianças

Ana Figueiredo

The best. As melhores férias de sempre. Serviço do melhor , a simpatia deste povo e qualquer coisa... Quarto sempre limpo e calmo.

Miguel Elias branco

Ótimo hotel, bom atendimento, boa comida, ótima limpeza e preço justo.

Ana Gabriela Medeiros

Grande, lindo e limpo. Comida boa e bebidas frescas. Óptimo para descansar :)

Lauren Doorn

Second time here- this time, accidentally! Our original resort in Cancun was on fire 😅 so we were unable to stay there. We knew we enjoyed our stay at Princess last time, so we booked rooms there and got a taxi over. Let me just say it was even BETTER than I remembered! We got a Family Club Suite, as it was one of the only rooms available, and it had us wishing we had brought our kiddo! The bathrooms in these rooms and all the amenities are unbeatable. We’ve been to Mexico 8 or 9 times, probably 6 or 7 resorts, and Princess is by far our favorite! ALSO- fastest And most efficient covid testing offered on site that we’ve ever had. Not the cheapest, but they make it super easy.

Carolina Flota

Me hospede en el platinum que es solo para adultos y es un ambiente muy tranquilo. La comida bastante variada y muy rica. Me hubiese gustado que los bares estén abierto más tiempo. Si buscan más relajo entonces les recomiendo el familiar ya que hay más ambiente, mucho más grande el hotel y la playa esta más limpia. Si se hospedan en el platinum tienen acceso al familiar y los llevan en un carrito al hotel.

Kevin Emmanuel Bojorquez Koyoc

Muy hermoso, buena comida, bonitas habitaciones el único problema que le vi fue la mala distribución del hotel en ciertas zonas el internet no llega y eso es todo.

YOL Yio

Muy buen hotel, el bufet cambia todos los días, la gente súper amable, todo muy limpio.

Partha Monge

Oct 2021

Large resort with excellent service. There were some facilities issues: There were not plugs for our coffee maker and a lamp without moving the TV. Also some of the urinals in the public restrooms looked like they were becoming detached from the walls. It's unclear if it has to do with the recent closure and reopening. Our friends also had a rude concierge but the manager immediately addressed the situation. Overall it was a lovely vacation.

Eric Knox

We had a swim up room so we were able to stay in the water there and avoid the crowded unmasked folks in the community pools, talk about super spreader events, the staff are great, very careful about masking and hand sanitizing, the guests less so, the food here is excellent, the buffet meals are great, good quality food with excellent Chefs and servers. We enjoyed the nightly shows, there is a first class animation team here

Elvis Rivera

Un lugar muy grande, muy bonito y la verdad el personal demasiado amable. No sé porque si es un lugar dónde hay mucha vegetación, no hay "mosquitos", soy de las personas que siempre son picados por estos insectos. El lugar se recomienda sólo, vale la pena FELICIDADES!!!

Marisol Monroy

Excelente trato e instalaciones.Las actividades de entretenimiento son muy buenas.Los restaurantes de especialidades son excelentes.Las instalaciones del hotel están al 100%

Cheryl Steidel

Some staff were awesome! Edwin, Angelica, Veronica, Oscar, a few other waiters n waitresses that I'm sorry I forget their names. Wildlife was great fun. Rooms were good size, swimouts were excellent. Food was good. Go platinum, don't upgrade, they don't give you any extras unless you ask. Beach was beautiful. Pools were very clean. Mini Market was good but expensive.

Deborah P

Thank goodness for APRIL!! She explained everything we would need to know to make our stay comfortable. I do wish there were a few more activities to chose from. And that room service was faster especially at night when it’s your only food option. Would recommend for a large family with kids.

Taylor Neves

This hotel has great services. All inclusive made it easier to get food without leaving the resort. Great steak house restaurant and Mexican food restaurant. The taco bar by the pool was delicious. Everyone who worked there was extremely friendly and always greeted you with a smile. House keeping did a great with cleaning the rooms and bringing towels and drinks.The rooms were clean upon arrival besides one small mishap. But that was made up by receiving two bottles of champagne and two plates of desserts. There’s was plenty of activities on the resort and the beach was beautiful near this hotel. Great drinks, food and activities. I didn’t want to leave 😁

Brandon Bennett

Good: Gym was nice. Room was good. Site itself is pretty good looking Bad: Food wasn’t enjoyable. (First time in my life I ever went hungry at an all you can eat / all inclusive …) Sales people are everywhere trying to sell you something. (Received a call at the hotel room telephone at 8 AM telling me I could pick up 2 free shirts and a tequila, but it was a marketing scheme to sell you stuff when I went to claim it.) Some employees / staff weren’t friendly. (Asked for an espresso at the entrance bar / drink area and was told “no, it’s to early and warm outside for coffee” - exact words. At this point I was pretty annoyed with my entire experience with this hotel and asked “so when does the coffee machine turn on?” And he answers “In 15 minutes“ It was 9 am and there were 3 guys standing there, not actually doing anything. Similar situation when I asked for a towel. When I asked the exact answer was “no”. (They had one towel .. we were two people) So glad I only stayed here two days and didn’t book a longer stay. Never again.Other info: the location is pretty massive. You usually need 10 minutes just to walk to the beach or to the food area.

Julieta Acosta

Sep 2021

Los restaurantes de buffet bastante pobres en opciones. Las piscinas sin música, solo en 1 había entretenimiento y a las 5.30pm cierran todas las barras de las piscinas. Los restaurantes a la carta, el único que vale la pena es el italiano, el resto estuvo pésima la comida y pésima la atención. Las habitaciones muy lindas, cómodas y amplias. Los espacios libres llenos de verde y de plantas. Es hermoso. Si me gustó pero no regresaría.

Rosy Nah Suárez

El hotel muy hermoso todo bien. Solo q les hace falta un poco de cuidado y seguridad. Hay mucha gente q llega sin cubre boca. Le falta igual poner más dispensador de gel y sanitizante. De resto muy bien.

Gabe Zamudio

We're pretty adventurous and when we go on vacation, we're usually exhausted when we get back home and return to work. So when our plans changed due to the summer of 2021 smoke caused by the fires in the western US, our travel agent suggested Mexico. What a great idea. The Grand Riviera Princess is a five-star resort in normal times and even during this Covid year, they did an outstanding job striving to be a five-star resort considering all the restrictions and challenges. We could've been the ugly tourists, and there were some, complaining about all the little inconveniences but I would rather focus on the fact that we were able to completely relax, detach from the worries at home and it was exactly what we needed without knowing. The resort is beautiful. The food was amazing. The nightly entertainment was enjoyable. The staff was friendly and sincere. What a great vacation!

Alain Alvarez

The facility is very nice. Pools everywhere, food is good, restaurants a la cart are very tasty and the family club the concept is great. But the way they function maybe not. They have a nice castle with a water park for the kids the rules says (exclusives for the water park) they are open from 8am to 8pm (you can see the pictures attached to this comment) they also say you have to be pending on your kids every time, they are not responsible for anything that happens to them. That’s ok. The problem is at 5 pm the life guards need to leave. And they want to close the water park. They almost push you out. I said that the water park most to be open to 8 pm. After a while arguing he and me they left but shut off the water on the park. They did not care about the rules. Come on are my only vacations on the year with the kids , I do not want to break the rules I was claiming what is fair. They were just rude. That it’s not the way they supposed to behave. We are client paying a lot of money for being there. And we weren’t breaking any rule

Nuno Cruz

Jun 2021

Aquelas férias de sonho com tudo incluído, num hotel moderno e com uma belíssima praia tudo dentro do mesmo sitio. A limpeza é muito boa, e os restaurantes são deliciosos! Várias piscinas e várias zonas de descanso para poder relaxar e usufruir de umas férias sem preocupações. Na praia tem um bar do hotel onde podemos ir buscar bebidas e comida. Na praia deste resort vi o nascer do sol mais bonito que vi até hoje!

Carla Fernandez

May 2021

Top.lindo.esplendoroso

Mel Viana

Nov 2020

Excelente resort! Adorei tudo, desde a recepção, as instalações, restaurantes,espaços, quartos amplos, piscinas e praia. Os funcionários são super simpáticos e solícitos ( deixem gorjetas porque são mau remunerados e as "propinas" ajudam muito). Tudo estava muito limpo e bem cuidado.Os animais do resort são um charme a mais. Super recomendo!

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