Hard Rock Hotel Cancun

Quick facts

With top-shelf liquor a high-end spa and rock-star rooms the Hard Rock Hotel Cancun - All Inclusive treats guests right. The 12-story Hard Rock headlines with 601 rooms featuring private balconies premium bedding flat-panel TVs and jetted tubs plus included stocked minibars beverage dispensers and Wi-Fi. All dining and top-shelf drinks are included at the resort's 13 restaurants and bars as is 24-hour room service. There are 4 pools including a freestyle pool with 2 swim-up bars hot tubs and a kid-friendly wading area plus a kids' pool and 2 VIP pools. Tennis unlimited tee times live entertainment and Spanish classes add to the included perks. Little ones can take advantage of the free kids' club and game rooms while bigger kids and adults can make it big in the music lab. Guests can also book sound vibration treatments and four-hands massages at Rock Spa. On Playa Ballenas in Cancun's hotel zone the Hard Rock is a little over one mile from La Isla shopping. Business guests are within four miles of CANCUN ICC. Cancun International Airport is 11 miles southwest.

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Customers Review

Staff 9
Location 9
Cleanliness 8.8
Comfort 8.8
Condition 8.6
Neighborhood 8.8
Amenities 8.2
“Highly recommended, the staff is very kind. Very clean facility, food is great! Views are awesome, do not think about it twice, spend the extra money and stay here. You will not regret. Elijah & Hector our assistants was very helpful. We are definitely coming here again!”
— Fast Transportation
“My wife and I just spent our honeymoon here. We stayed 9 days 8 nights, in the rock royalty ocean view king with personal assistant. The room was superb, walk out to multiple pools and a great ocean view. The hotel and room were very clean and maintained. The service was excellent. Our personal assistants, Gerkyl and Carlos, were extremely helpful with all of our requests and questions, and we were not easy to deal with. All around the food, restaurants and service were fantastic. Highly recommend, we will definitely be back for future visits.”
— Frederick Krauss


Free Wi-Fi
Airport(s) CUN
Swimming Pool
Spa & Wellness
All Inclusive


Blvd. Kukulcan Km. 14.5, Cancun


Optional Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 60 per person (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Checkin Instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted Safety features at this property include a smoke detector

Special Checkin Instructions

Front desk staff will greet guests on arrival.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at The Market, one of the hotel's 6 restaurants, or stay in and take advantage of the 24-hour room service. Wind down with a drink at one of the 4 bars/lounges or 2 poolside bars. A complimentary full breakfast is served daily from 7 AM to 11 AM.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club and an outdoor pool. Additional features at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).
All-inclusive room rates at Hard Rock Hotel Cancun - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities
  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

  • Aerobics
  • Dancing
  • Language
  • Water fitness
Kids' club
  • Supervised activities for children between 4 and 12 years old
Not included
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Transportation to offsite activities
Hard Rock Hotel Cancun


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