Homewood Suites by Hilton Frederick
4950 Westview Drive, Near Westview Promenade, Frederick, MD 21703, United States
Rating
4.6
Certificate of Excellence
2018
Price Level
$$
Rooms
117
Pets
No
from $ 1,661.33
05
May
Homewood Suites by Hilton Frederick, Frederick
Homewood Suites by Hilton Frederick
Located in Executive Way, Homewood Suites by Hilton Frederick is a perfect starting point from which to explore Frederick (MD). The property offers a wide range of amenities and perks to ensure you have a great time. Service-minded staff will welcome and guide you at Homewood Suites by Hilton Frederick. Each guestroom is elegantly furnished and equipped with handy amenities. The property offers various recreational opportunities. Homewood Suites by Hilton Frederick combines warm hospitality with a lovely ambiance to make your stay in Frederick (MD) unforgettable.
Price & Availability
Select your room
Standard King Suite with Kitchen and Extra Bed (Accessible) ·
Bed & Breakfast
Standard 2 Queen Suite with Extra Bed and Kitchen (Accessible) ·
Bed & Breakfast
1 Bedroom Standard 2 Queen Suite with Extra Bed and Kitchen ·
Bed & Breakfast
Standard King Suite (Accessible) ·
Room Only
Cancel free of charge before Mon, 29 Apr 2024
1 Bedroom Standard 2 Queen Suite ·
Room Only
Cancel free of charge before Mon, 29 Apr 2024
Suite, 1 Cama De Matrimonio Grande, Accesible Para Personas Con Discapacidad, Bañera ·
Bed & Breakfast
Cancel free of charge before Thu, 2 May 2024
Suite, 1 Habitación, No Fumadores ·
Bed & Breakfast
Cancel free of charge before Thu, 2 May 2024
Standard Room ·
Room Only
15% discount
Non Refundable
2 Bedroom Standard King or 2 Queen Suite with Extra Bed and Kitchen (Accessible) ·
Bed & Breakfast
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Wonderful
4.6
211 reviews
5
260
4
63
3
17
2
13
1
12
Customers Review
Location 5
Cleanliness 4.6
Comfort 4.7
Neighborhood 4.5
Amenities 4.6
Condition 4.7
Recomendation 94.4%
“El comedor y el personal de recepción siempre fueron acogedores y amables. Soy una madre soltera con 4 hijos que se quedó allí mientras reparaban nuestra casa. El gerente fue mi único problema en este hotel. Uno de mis hijos estaba jugando con una luz afuera del hotel. Iba a buscar a mi hijo y el gerente salió del hotel y dijo que no podía jugar con él, lo cual yo sabía. Le dije gracias y me estaba ocupando de eso. Siguió acercándose a mi hijo incluso después de repetidos intentos de que yo le pidiera que se detuviera y retrocediera. Ella tomó una actitud y me dio una mirada sucia antes de volver a entrar. La vimos en el pasillo más tarde ese día y ella nos miró y no habló. Parte de la cabecera se cayó encima de mi cama y magulló la mejilla de mi hija. Faltaba un tornillo que se suponía que lo sujetaba. Lo informé a la recepción. Mi seguro llama para informarme que tenemos que mudarnos. La gerencia del hotel nunca se acercó a mí, vino a mi habitación, llamó ni nada. Estaba mirando por las esquinas del vestíbulo y la oficina cuando nos vio llegar al hotel. Le informé a mi aseguradora que no tenía vehículo, estaba lloviendo y no habían hecho la reserva para otro hotel. Mi seguro le pidió al gerente que nos fuéramos al día siguiente y ella se negó. Sus palabras exactas fueron, “ese no es mi problema. Permitiremos una salida tardía, pero tienen que salir hoy”. Mal servicio al cliente para usar su "poder" porque está molesto por una situación. Llamaré a la empresa y al Better Business Bureau. Nunca recomendaré este hotel mientras ella sea la gerente.”
— Roxanne Richardson
“First of all, the property was clean and the staff was very professional. But that's about it!
Upon check in, I was told that there is no daily housekeeping staff so the room doesn't get cleaned or sheets changed everyday so if I needed anything such as towels or paper products...just to come down to the front desk and ask for them and they would give me whatever I needed. I stayed 3 nights.....no housekeeping services were provided during my entire stay! Half of the electricity in my room did not work and a lampshade was missing on the lamp near the bed. I reported these issues the very next day day after my first night. I was told since it was a Sunday, the issues probably would not get addressed by maintenance until Monday. I also at the same time, obtained towels, tissues and toilet paper from the front desk and proceeded to carry it back to my room. On Sunday night, I went to turn on the TV...it didn't work. I figured out the remote control needed batteries. On Monday morning while I was collect more towels and paper products for my room, I explained the situation to the front desk. I was told that they would report it but if it wasn't taken care of....they could give me batteries to replace in the remote. I explained that the remote need a screw driver to get to the batteries and was told....Oh....we can give you the batteries and a small screw driver for you to take back to your room. The electricity and the TV remote situation was never addressed.
This was a horrible experience......I give myself better service in my own home !”
— Carolyn Privitera
Similar Hotels you may also like
Popular properties similar to Homewood Suites by Hilton Frederick