“En lo general muy bien..dentro de lo que se esperaba..en cuanto a comidas lo que son carnes, no parece que sean de buena calidad..deben mejorar eso!todo lo demás en cómoda está bien. Y atención al cliente relativamente bien..solo un empleado se disgusto un poco con nosotros por solicitar varias bebidas..deben mejorar más el servicio al cliente..en cuanto a instalación física es la misma existente de varios años y con solo la mejora del parque acuático que en realidad no es tan grande como se menciona en promos..pero está bien..se deben tomar ciertas consideraciones para también tomar encuenta otros lugares para disfrutar.”

“My family had a great vacation here the week of Nov 8-13. We have been to several Riu resorts and this one did not disappoint and was exactly what we expected. The grounds are really beautiful and well taken care of here and the resort itself is really nice. We booked several months in advance and were able to get a 2 bdrm 2 bath so the kids had their own room which was huge and had a couch in it. The views of the mountains and water were incredible from our room. When you wake up in the morning down here, it was really quiet and pretty cool hearing the exotic birds with the rising sun and many other forms of wildlife as well. The food was solid and exactly what we would expect at any Riu resort. We were able to eat at the Italian restaurant (which we had reservations for ahead of time) since we did a vowel renewal ceremony on the beach for our 10yr anniversary and this was part of the package. Luckily, another night my wife an I had a date night at the Steakhouse...we did have a 45minute wait but got a martini and enjoyed some quiet time on the resort...no rush, enjoyed a drink and then our table was ready. A bonus we did not expect was being able to get into the Asian restaurant which was buffet style but had limited capacity. I think we were kind of lucky as the week was relatively quiet, I would say less than 2/3 full mid week but def felt it fuller on the Saturday we arrived and the Saturday we left. Entertainment was great the staff was so kind to our family and our kids. A few folks stood out, helping my wife carry a plate of food while she managed the 3 yr old. They would come and help out, interact with the kids, just awesome folks. Our wedding coordinator...amazing!!!! Patient, we switched some things on her last minute, she was so kind and cool with it (we forgot about the time change) and needed to move the ceremony on the beach earlier due to the daylight. The water park...crazy, so fun and a little area for the little ones. We went everyday it was open. The beach has some amazing mountain views and highly recommend the water taxi to Coco beach! What a great adventure for the whole family. Also hit up the locals on the beach for some great deals on ATV rides, Jetskis, and Massages. Love to support the locals and they all offered some great deals and took great care that we enjoyed some activities. I understand everyone is not comfortable with that and the resort offers the same adventure opportunities on sight for a more premium price. To each their own, but we love to support local business when we can. We knew the casio and dance club would be closed due to Covid protocol, all good, only wish the atm could stay open in the casio so we could withdraw more cash...have to go to Coco beach to hit an atm so come prepared with lots of small bills for tip money on the resort. They turn the air conditioner off from 10am to 2pm but thats great cause you should at least be at the pools by then and it saves a ton of energy. I have no complaints about this trip...GREAT service, GREAT people, lot's to do in a beautiful country that people would go a lifetime without experiencing. Rapid covid tests easily scheduled and results back in less than 12 hours! Do it ALL on your stay here! See the shows, enjoy the smooth jazz, hit up the sports bar, have the locals set you up on some adventures...check out the countryside, hit Coco beach or just relax...drinks are really good, and they make them stronger on request. Tip well, set the tone, and the bartenders will take good care of you...often not having to leave pool side to get a drink. Definitely going to go back, because there are so many activities right off the resort...like ziplining, that we want to do. As you get ready to land and take off...check out some of the most amazing views from the plan in your life! Volcanoes!”