Hotel Xcaret Casa Tierra

Quick facts

Hotel Xcaret Mexico Tierra Family Premier All Inclusive. -All Parks included (Xcaret, Xplor, Xplor Fuego, Xenses, Xoximilco, Xel-Ha, Xenotes, Xichen) with our FUN ALL INCLUSIVE program. Shuttle Airport- Hotel- Airport every 30 min & Transportation every 30 minutes. Check in On the Go®. Transportation every 30 minutes between Hotel & Parks to Xcaret, Xplor, Xplor Fuego & Xenses). SERVICES: Discover beautiful rivers, private & semi-private coves and white sand beaches. Private check-in at Casa Grande. Luggage packing and un-packing assistance. Butler and concierge service. Swim in our infinity pools. Discover our gastronomy in 9 restaurants and 7 bars. Enjoy non-motorized sports like: snorkel, kayak and paddle board. Exclusive access to Snack Bar Las Playas. Preferred seats at Teatro del Rio and La Trajinera restaurants. Enjoy a 25-minutes relaxing Mayan massage per stay. Experience unique adventures with your personal experience designer. Perform fun activities in our Kids & Teens Club and for the little ones. Special amenities and Mexican native bedtime stories. With our All View Suites concept, you will have the opportunity to appreciate the nature of the Mexican Caribbean from any point of our 181 rooms of Hotel Xcaret Mexico Tierra. Hotel Xcaret Mexico Casa Tierra is not only a hotel, it is a destination rich in history, nature and entertainment. Surprising experiences will leave a mark the memory of our guests; The luxury of experiencing an enchanted, mystical and amusing space, impregnated with hospitality and warmth. In Casa Tierra live up an innovative relaxing and family fun experience. We know every member of your family is special, hence we have designed unique activities and personalized amenities which will transform your vacation experience. We join Mexican hospitality to the highest technology in the TODO FLUYE® service. Tribute to MEXICANITY, we are ambassadors of our culture and traditions.

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“Our stay at Hotel Xcaret México was everything all inclusive should be! We were able to relax, adventure, and reset. It was the perfect vacation. The hotel is 100% clean, safe, and responsive. We were treated so kindly by all of the staff. We hope to be back again!!!”
— Temima Epstein
“January, 2021 Hotel Xcaret was AMAZING! From the time we walked up, we were treated so awesome. The rooms were beautiful and even our room, which faced the main entrance, had a great view. The pools are absolutely wonderful and the food was amazing! We only stayed one night, so we didn't get to see everything, but I have never been in a place where I've felt so comfortable. My fiance and I will have our wedding there and we will go back for many years to come. I highly recommend!!! November, 2021 The first part of this review was from when we first went and it was amazing. Since we became members, it's been anything but amazing. We decided to have our wedding there and it was forever to just get the paperwork and let me give them my money. I had to contact them multiple times to have anybody contact me to make my payment. Then, when you make an electronic payment, you have to send them a copy of the receipt so they knew I had paid....makes no sense. In addition, I've been trying since April to get my 30-something family and friends booked so they could have a room, as they're coming in from around the US. This has been even more of a nightmare. I have had to contact them multiple times since around August to try and get them booked. The communication is horrible! I was told that the system was down but the rooms would be available. I sent my guest list and still not even half of them are booked. Now I'm being told that all of the rooms are booked and the rest of my guests will have to be at Hotel Arte. Mind you, I gave them my guest list in August to try to start this process. I have paid them thousands of dollars between my membership, wedding, 3 rooms for myself and my kids, and my family and friends are paying thousands of dollars for this too. For this reason, I do NOT recommend anyone become members or try to have a wedding here. I am only hoping that the wedding itself won't be such a hassle. When we were there, it was phenomenal and beautiful. We loved it, but since we've been home and trying to get this wedding planned, it has been a nightmare. If we hadn't already invested so much money, we'd be going to a Sandals or some other resort at a different destination. I am so disappointed in the way this has all gone down. To this date, I still don't even have half of my guests booked and it's 5 months later.....I am generally a pretty easy person to get along with and do not complain. I have written multiple emails to them letting them know how unacceptable this has been and that is not in my nature at all. If I am this frustrated, someone else who doesn't have as much patience would go insane! Stay far away from this place if you're wanting ease of booking and good communication from anyone.”
— Amanda Britt

Facts

Airport(s) CUN

Location

Carretera Chetumal- Puerto Juárez, Km. 282, Playa del Carmen/Playacar

Notes

Hotel Xcaret Casa Tierra

Specialists

We are experienced professionals in the travel industry. Our specialists have access to unparalleled relationships with the world's top luxury hotels, airlines, tours and cruise lines, who offer upgrades and travel experiences that is only available when you work with one of us.

Nancy Ospina
Nancy Ospina
Phone: +14075205338
10:00 AM 6:00PM
Diana Carmona
Diana Carmona
Phone: +19083453738
10:00 AM 6:00PM
Joselyne Escalante
Joselyne Escalante
Phone: +17146255650
10:00 AM 6:00PM