Iberostar Quetzal

Quick facts

This luxurious hotel is located next to the former fishermen village of Playa de Carmen. The transfer time to the airport is approximately 50 minutes. Playa del Carmen is just 3 km from the hotel. Shopping venues, bars and restaurants are to be found in the vicinity. Its situation is ideal for those wishing to partake in aquatic sports. The Iberostar Quetzal hotel is situated only 5 minutes drive from downtown Playa del Carmen, on the Riviera Maya. This Mexican town, whose economy was based on fishing, has in recent years become one of the favorite destinations in the Mexican Caribbean area. Playa del Carmen. This city offers something for all tastes, its spectacular beaches, its famous Fifth Avenue that attracts thousands with its shops and restaurants, and its vibrant nightlife, all which make it irresistible.

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Customers Review

Staff 9
Location 9
Cleanliness 9.2
Comfort 8.4
Condition 8.8
Neighborhood 9.2
Amenities 8.8
Quality 8.4
Value 8.6
“Un lugar maravilloso, bonita playa, sus piscinas espectaculares, con una atención de primera al igual que sus comidas y tragos , en especial el trato de nuestra anfitriona Liz, en resumen un lugar totalmente recomendable para venir a disfrutar, aun no me voy y ya quiero regresar!!!”
— Julio Duarte
“Great hotel with with an amazing exotic scenery. All facilities make the stay comfortable and relaxing. Moreover, stuff is really welcoming, warm and friendly. Especially concierge Frank! Easy-going and really helpful. I can highly recommend this place!”
— Róża Grzegorz

Facts

Free Wi-Fi
Airport(s) CUN
Swimming Pool
Restaurant
Spa & Wellness
Breakfast
All Inclusive

Location

Xaman-Ha Lote Hotelero No. 2, Playa del Carmen/Playacar

Notes


You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26 per accommodation, per night
  • Sanitation services: MXN 25.35

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional Fees


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Checkin Instructions


Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Special Checkin Instructions


Front desk staff will greet guests on arrival.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Japanese cuisine at Bonsai Restaurant, one of the property's 3 restaurants, or stay in and take advantage of the room service (during limited hours). When you are in need of a refreshing drink, visit the beach bar or one of 7 bars/lounges, or 3 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.


Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a sauna, and a fitness center. This property also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.Food and beverages
  • Meals, snacks, and beverages included
Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
Kids' club
  • Supervised activities for children between 4 and 12 years old
Not included
  • Scuba-diving excursions
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
Iberostar Quetzal

Specialists

We are experienced professionals in the travel industry. Our specialists have access to unparalleled relationships with the world's top luxury hotels, airlines, tours and cruise lines, who offer upgrades and travel experiences that is only available when you work with one of us.

Nancy Ospina
Nancy Ospina
Phone: +14075205338
10:00 AM 6:00PM
Fiorella Reyes
Fiorella Reyes
Phone: +19095637012
10:00 AM 6:00PM
Ida Guerron
Ida Guerron
Phone: +19734608478
10:00 AM 6:00PM