Krystal Urban Guadalajara

Quick facts

Krystal Urban Guadalajara is conveniently located in the popular Guadalajara City Center area. The property features a wide range of facilities to make your stay a pleasant experience. Service-minded staff will welcome and guide you at Krystal Urban Guadalajara. Each guestroom is elegantly furnished and equipped with handy amenities. The property offers various recreational opportunities. Krystal Urban Guadalajara combines warm hospitality with a lovely ambiance to make your stay in Guadalajara unforgettable.

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Customers Review

Staff 9
Location 0
Cleanliness 9.2
Comfort 9.2
Condition 9
Neighborhood 9.2
Amenities 8.6
“This was by far the worst stay I have had in Mexico period. I read the reviews and decided it was one of the best choices. We have stayed at the hard rock before however they were booked. Don’t get me wrong, it looks beautiful and rooms are spacious but customer service was horrible. Upon our arrival the receptionist was very rude and could give an explanation of extra charges on my card. Later I would call for service and it would get forgotten. Let’s not forget the last two days there was nothing but dark brown water with what it appeared to be soil in the shower and faucets. They said they were having system problems however when it was supposedly fixed, there was no hot water, dark, and distinctive smell to it . When I called the front desk to tell her of the brown water persisting she seemed as she did not care. I asked to speak to the manager on duty and was hung up on. Out of 5 days here I think 1 day was probably okay. The rest of the days it was a very unpleasant stay. Never again will I stay here. Very disappointed in this hospitality being that it comes from a big partnership.”
— Nicole Perez
“Great location, very clean rooms and helpful staff. Not to mention a great rate.”
— Robbi Maycock


Free Wi-Fi
Airport(s) PVR, GDL


Avenida Lopez Cotilla, Nr. 2077, Colonia Arcos Vallarta, Guadalajara


Optional Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 255 for adults and MXN 155 for children (approximately)
  • Early check-in fee: MXN 400 (subject to availability)
  • Late check-out fee: MXN 500 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Checkin Instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Special Checkin Instructions

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Enjoy a meal at the restaurant or snacks in the coffee shop/café. The hotel also offers 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7 AM to noon for a fee.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. Additional features at this hotel include complimentary wireless Internet access, concierge services, and a banquet hall.
Krystal Urban Guadalajara


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