“Calmo, qualidade e muito central dos pontos chaves da cidade”

“I visited Berlin and stayed in Select hotel Berlin The wall between 18/9 till 22/9/21. The hotel rooms were clean and decent size. They had a fridge and a TV in the room. Kettle and tea bags were provided on request. I requested an iron which they couldn’t provide due to covid (at least that’s the reason they gave us).It was a decent buffet. I would like to see a menu to order so I can choose what I want to eat.The hotel was booked by my fiancée under his name, but I was the actual guest staying. My airline lost my baggage so it had to be delivered to my hotel. On 18/9 I wrote my name with details of my baggage and gave it at hotel reception. The next day bag was going to be delivered between 1400-1800. The bag arrived at 1430 but the hotel returned the delivery guy saying that their is no guest at the hotel with this name. I was under so much stress that even after providing my details the night before staff returned my baggage. I came down and spoke to Tony at reception who apologised. He made a call to the baggage company to advise them that their has been a mistake and in fact baggage owner is staying at the hotel. I went back to the room with no hope. Luckily Tony at reception made at least 6 calls to ensure I get my bag re-delivered. If it wasn’t for the him maybe I wouldn’t have had my luggage second time around on the same day. If the night staff passed on the information to the morning staff this would have never happened. I still recommend a stay at this hotel due to its location and staff members like Tony who made a difference to my stay.”