Now Emerald Cancún

Quick facts

Staying at the Grand Oasis Sens Hotel is staying in paradise. Welcome to a luxury Adults Only resort in Cancun with views to the Caribbean and with direct access to the beach where to enjoy some magic days full of plans and activities. It is equipped with 12 restaurants, 11 bars, 2 beach clubs, swimming pools, gardens, rooms and luxury suites. A 5-star resort for couples who know what they want. The hotel is located around 20 km from Cancún's Hotel Zone, 15 km from Cancún International Airport, and close to many shops, nightclubs and restaurants.

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Customers Review

Staff 8.6
Location 0
Cleanliness 7.6
Comfort 5.6
Condition 7
Neighborhood 10
Amenities 7.6
“Pior resort que já fiquei, atendimento péssimo, todas as solicitações que fiz pro concierge nenhuma foi atendida, tive que implorar por toalhas, tapetes e amenidades de banho. Paguei pra ficar em uma das melhores suítes, concierge exclusivo pro tipo de acomodação que reservei e nada disso adiantou, parecei que a staff estava me fazendo um favor em me atender. Limpeza do quarto horrível, por incrível que pareça e foi bem difícil de acreditar, mas tinha BARATA dentro do quarto e ao reclamar pro concierge ele simplesmente olhou pra minha cara e disse que iria mandar retirar, nenhum pedido de desculpas pela péssima higienização das suítes. As fotos do site do resort enganam muito, não ébem o que você vai encontrar ao chegar lá. Pra quem gosta de ficar na praia, as fotos enganam ao mostrar uma grande faixa de areia, na real é quase nada de faixa de areia.”
— Anthony Vasconcelos
“The room and facilities were comfortable and the staff were all great. Like a lot of resorts, there's a good variety of food options, but the quality of the food was just average. We were disappointed with the beach because it's very small and has too few chairs. Also, there's an area of the beach that's supposed to be reserved for Preferred Guests, but it's not enforced. So we never could get a place on the beach.”
— Dave Coward


Free Wi-Fi
Airport(s) CUN
Swimming Pool
Spa & Wellness


Boulevard Kukulcan Km 19.5, Cancun


You'll be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Checkin Instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Noise-free guestrooms cannot be guaranteed Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Special Checkin Instructions

Front desk staff will greet guests on arrival.
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite to eat at one of the resort's 7 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/café. When you are in need of a refreshing drink, visit the swim-up bar or one of 7 bars/lounges, or 2 poolside bars.

Treat yourself with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools and a fitness center. This resort also features complimentary wireless Internet access, concierge services, and an arcade/game room.
All-inclusive room rates at Now Emerald Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).Food and beverages
  • Meals, snacks, and beverages included
Now Emerald Cancún


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