Oasis Palm

Quick facts

Located at the entrance to the hotel zone, this residence is close to shopping, bars and restaurants, and only 5 minutes from central Cancun. There are links to the public transport network in the immediate vicinity, Plaza Caracol shopping centre is 5 minutes' drive, and the central bus station is 15 minutes on public transport. The resort is only 13 miles (25 minutes) from the airport and is adjacent to the marina that runs excursions to Isla Mujeres. Set next to El Embarcadero pier in Cancún’s Hotel Zone, Oasis Palm - All-Inclusive has 200 m of private beach. This Mexican-style resort offers outdoor pools, a spa, shops and restaurants. The air-conditioned rooms at the Oasis Palm feature a private bathroom. Each one comes with cable TV, and many have fantastic sea views. The Oasis Palm’s 8 restaurants range from Japanese to seafood to Mexican food. There are also 7 bars, including a swim-up bar and a beach bar. Children can enjoy the kids’ restaurant and the activity program. Numerous bars, restaurants and shopping centers can be found nearby. Other activities include Mexican cuisine courses and Tequila and Mezcal tastings.

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Customers Review

Staff 7.4
Location 7.2
Cleanliness 7.6
Comfort 6.8
Condition 6.8
Neighborhood 8
Amenities 7
Value 6.6
“Meu marido e eu fomos passar as férias em Cancún, e escolhemos o Oasis Palm pois nas fotos não fica claro que o hotel é dividido em Grand Oasis Palm e Oasis Palm, quando chegamos tivemos que pagar taxas adicionais de turismo que não nos foi informada antes na reserva, não tem wi-fi grátis, os funcionários extremamente mal educados e de má vontade de atender brasileiros, os quartos cheirando a mofo e e esgoto sem contar que passei por um constrangimento por falta de informação, na entrada dão um panfleto com o mapa do hotel pois é tudo junto no mesmo resort o Grand Palm e o Oasis Palm, neste consta os restaurantes, spas, piscinas, bares do resort me foi explicado que tudo que tinha o símbolo com a letra G eram restritas somente ao Grand Palm, fui ao Glass Bar e na piscina no sens snack, pool e lounge, e tive que me retirar a pedido da funcionária pois segundo ela somente os hóspedes do Grand Palm poderiam usar esses locais, então fui ver no mapa e realmente não estava marcado com a letra "G" indicando que era restrito aos hóspedes do Grand Palm, foi bem constrangedor ter que sair na frente dos demais hóspedes. Resumindo não recomendo e também não volto, a única estrela que dei é em consideração a Carmen Sejas e ao Francisco garçom do restaurante, que foram muito cordiais, conosco foram os melhores funcionários do hotel.”
— Gabrielly Carvalho
“We wanted have a great time in Mexico,and we did despite the hotel.The hotel was very dated and dark. We had to wait in line for 3 hours for the "included" free covid test. The whole management of the hotel is disorganized and confusing.To get into any of the "decent" restaurants you had to wait in line for 30-60 minutes to get a reservation at 4:00 in the afternoon.The room service was very inconsistent.Our room was only serviced 2 times in a week, and each of those times it was only partially done. All of the buffets were TERRIBLE, some of the restaurants were ok,only 1 was really good (see my reviews of the restaurants). The beaches were nice but very crowded,not enough room or chairs for guests.If you decide to go make sure you get a REALLY low price,and keep your expectations low.”
— Trent Taufer


Airport(s) CUN
Swimming Pool
Spa & Wellness
All Inclusive


Boulevard Kukulcan, Lote C-1, Hotel Zone, Cancun


You'll be asked to pay the following charges at the property:

  • Cash deposit: USD 30 per stay for guests under 26 years old
  • A tax is imposed by the city: USD 1.23 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 10 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 10 per day (rates may vary)
  • An in-room safe is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Checkin Instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Minimum Spring Break check-in age is 25 years old This property accepts credit cards, debit cards, and cash Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Special Checkin Instructions

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite at Sisal Buffet, one of the property's 7 restaurants. Need to unwind? Take a break with a tasty beverage at one of the 7 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Relax at the full-service spa, where you can enjoy body treatments and facials. You can take advantage of recreational amenities such as an outdoor pool, a sauna, and a fitness center. Additional features at this property include wireless Internet access (surcharge), concierge services, and babysitting/childcare (surcharge).
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).Gratuities and taxes
Gratuities and taxes are included.Food and beverages
  • All buffet and à la carte meals, snacks, and local beverages included
  • In-room minibar (some restrictions)
  • Meals and beverages at companion properties
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Surfing/boogie boarding

Land activities
  • Fitness facilities
  • Volleyball
  • Golf green fees

  • Bartending
  • Cooking
  • Language
Kids' club
  • Supervised activities for children between 4 and 12 years old
  • Onsite entertainment and activities
  • Access to offsite clubs
  • Onsite live performances
  • Theme parties
Not included
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Premium food items
  • Premium and/or non-domestic beverages
  • Room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Offsite tours
  • Transportation to offsite activities
Oasis Palm


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Janet Santillana
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