Ocean Maya Royale

Quick facts

The Ocean Maya Royale stands on the Riviera Maya seafront, in the heart of the Mexican Caribbean, and very near to Playa del Carmen. The resort, specializing in holidays for adults, has renovated rooms, a varied range of dining options with various themed restaurants, the Despacio Spa Centre, Privilege, Exclusive Rooms and Services and a wide range of activities. Hotel only for adults (aged above 18 years). This holiday complex is located directly beside the kilometre-long sandy Playa Punta Bete 14 km to the north of Playa del Carmen and 39 km from Cancún airport. This magnificent beachfront resort boasts a spectacular setting in Riviera Maya, in the Mexican Caribbean, within easy reach from numerous places of interest such as the tourist city of Playa del Carmen, the walled city of Tulum or the island of Cozumel. Thanks to its privileged position surrounded by tropical gardens and that it is only for adults, this is the perfect choice for a romantic stay or even for honeymooners. All smartly and elegantly decorated rooms and suites have been upgraded and offer the perfect space in which guests can unwind and disconnect from their everyday troubles. Some of them even enjoy marvellous panoramic views from their balconies, helping travellers to feel at ease and completely pampered. The wide offer of theme and buffet restaurants will be a true delight, offering international and local specialities. There are also 3 meeting rooms for up to 350 people.

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Customers Review

Staff 8.8
Location 7.4
Cleanliness 9
Comfort 8.6
Condition 8.4
Neighborhood 8.6
Amenities 8.4
Value 9
“Hotel solo adultos puntos buenos y malos Habitación bien Comida regular Instalaciones regular Albercas pequeñas Playa bien Staff en conflicto puesto que en los restaurantes me atendieron bien en todo momento pero en las áreas del bar en especial en él lobby se ponen a gritar, también me toco precenciar como alguien del personal dejo que una señora se le sentara en la cara sin traje de baño enfrente de todos puesto que si lo que buscas es unos días de relajación sin niños no recomiendo este hotel para nada porque parecía un springbreak de gente ya grande para esas actitudes en lugar de un espacio al que vas a relajarte. Lo único destacable del hotel es el precio en lo demás hay mejores opciones en donde hospedarse en la Riviera Maya”
— Lilian Loya
“He tenido la oportunidad de viajar a distintos resorts en la Riviera Maya y soy de las personas que no suele repetir hotel porque me gusta conocer y darle oportunidad a otros pero Ocean Maya Royale sin duda me ganó. Desde el check in las personas muy amables, gentiles y con la calidez de hacerte sentir bienvenido, en el restaurante la hacienda, con toda la amabilidad y tacto por el cliente así como todos los protocolos de higiene y sanidad ante el COVID. En la barra, el chico que me atendió fue Jony, muy amable, servicial y con un excelente trato al huésped. A diferencia de otros resorts, cuando eres mexicano suelen darles preferencia a los extranjeros y a uno siendo de aqui lo hacen menos pero en ocean Royale no, tratan a todos por igual con servicio de 10 y me da tanto gusto eso. La playa es bellísima y aunque existe un problema de sargazo (completamente natural y como en TODAS PARTES DE LA RIVIERA MAYA) aquí no se nota tanto, es bellísima y limpia. En cuestión de la animación, the entertainment team les doy un rotundo 100 de 100 porque sin duda ellos son la luz del hotel, quienes están bajo el sol trabajando día a día, quienes están pendientes de las necesidades del huésped y entretenerlos sin duda son ellos. Shoutout to Andrea, Angel , Allein, Alexis y todo el crew entero que son una bomba y sin duda alguna sin ellos el hotel sería muy oscuro. Muchísimas gracias chicos, nos vemos de nuevo en abril!!!!️”
— Eddie Kenddell Sansores Medrano

Facts

Free Wi-Fi
Airport(s) CUN
Swimming Pool
Restaurant
Spa & Wellness
All Inclusive

Location

Carretera Federal Chetumal, Km. 299, Playa del Carmen/Playacar

Notes


You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional Fees


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out fee: MXN 650 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Checkin Instructions


Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Minimum Spring Break check-in age is 18 years old The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted

Special Checkin Instructions


Front desk staff will greet guests on arrival.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at La Hacienda, one of the property's 6 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/café. Relax with a refreshing drink at the bar/lounge, the poolside bar, or one of 5 bars/lounges.


Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, an outdoor tennis court, and a sauna. Additional amenities at this property include complimentary wireless Internet access, concierge services, and gift shops/newsstands.
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.Food and beverages
  • All buffet and à la carte meals, snacks, and local beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Dancing
Entertainment
  • Onsite entertainment and activities
  • Theme parties
Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities
Ocean Maya Royale

Specialists

We are experienced professionals in the travel industry. Our specialists have access to unparalleled relationships with the world's top luxury hotels, airlines, tours and cruise lines, who offer upgrades and travel experiences that is only available when you work with one of us.

Ida Guerron
Ida Guerron
Phone: +19734608478
10:00 AM 6:00PM
Fiorella Reyes
Fiorella Reyes
Phone: +19095637012
10:00 AM 6:00PM
Nancy Ospina
Nancy Ospina
Phone: +14075205338
10:00 AM 6:00PM