“The room was nice, simple and clean.The staff was friendly,but there was a lot of overcrowding in the lobby. Also, we waited 30 minutes to check in our car and 30 minutes to take it out. The car was sitting there, but no one came to get us to hand us the keys. The only real perk is that it's walking distance from a lot of restaurants and shops.”

“Stayed for a week, much longer than anticipated, but was overall a pleasant stay. Great location, andone can easily walk around... explore, etc.Ben the concierge was very helpful, all around nice guy. The night before leaving system issues beyond anyone's control began to occur between booking agencies and the hotel. Fingers were pointing and I believe a few customers were left high and dry. One woman was even visibly upset, the staff mostly watched, doing little to nothing to help besides the obligatory "sorry for the inconvenience".I expected the same that evening but opted to be patient. Up to this point, the overall service would have been about a negative three had it not been for the professionalism of Douglas who came in that evening, a gentleman whose integrityand an obvious sense of ownership of a problem that he did not cause, literally stepped-in and began picking up the pieces left behind by others... going light years above and beyond to make things right that evening for the customers that were to come in afterwards. I was one of them.He certainly showed that high quality service is not dependent on a computer.In the absence of all else, a sense of integrity, service, initiative,and professionalism still prevail.A little empathy and understanding is all it takes.Every hotel, school, government agency, even group of randos, etc. can benefit from having a Douglass around. I will certainly stay again.”