Platinum Yucatán Princess All Suites & Spa Resort Adults Only

Quick facts

The Platinum Yucatan Princess All Suites & Spa Resort Adults Only is a 5-star all inclusive hotel Riviera Maya overlooking the crystal-clear waters of the Caribbean. Its excellent location allows you to explore Playa del Carmen, where you can enjoy great leisure facilities and a fantastic atmosphere on its streets thanks to the multitude of different options: exquisite cuisine in the restaurants, plus bars, craft shops, art, nightclubs, and much more. Staying at the Resort Platinum Yucatan Princess you can enjoy a beachfront hotel with amazing views of the idyllic scenery which surrounds our Riviera Maya Resort. All perfect for romantic getaways or for starting the day with energy and your favourite sports. All in a haven of luxury and tranquillity that only an Adults Only Hotel Riviera Maya is able to offer. A lobby and a reception are available to travellers. Individual storeys are accessible via the lift or stairs. Amenities include a cash machine. Wireless internet access is available to guests in the public areas. Various gastronomic options are available, including a restaurant and a bar. Various shops are available, including a supermarket and a souvenir shop. There is also a garden. Those arriving in their own vehicles can leave them in the car park of the hotel. Additional services include room service, a laundry service and a hairdresser.

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Customers Review

Staff 9
Location 8
Cleanliness 9
Comfort 8.8
Condition 8.6
Neighborhood 8
Amenities 8.6
“The resort was nice and the employees friendly, but I wouldn't recommend staying there right now. The employees didn't enforce de safety measures (masks, etc.) related to the pandemic. Staff regularly had there masks off or under their nose and a good amount of tourists did the same.I stayed a week there with my family and we all caught Covid. My mom also fell and busted her ankle and opened her knee (she spent a day at the emergency). It's slippery everywhere and there are significant gaps between the sidewalks and the grass on the resort.The beach was a bit disappointing. Lots of trash on the sand and in the water. Also, there were a lot of rocks and algae which made swimming difficult in certain areas. Vendors regularly came to sell us their garbage.The room we had was spacious and clean. We ordered room service twice during our trip and both times it never came. We complained at the concierge but nothing was done. The food at the buffet and the restaurants was pretty good and the staff offered a good service in most cases.”
— Robin Paquette
“My spouse and I stayed at this hotel during Christmas. We checked into our first room and that room smelled like mold and mildew to the point we had to change rooms. The second room smell like mold and mildew as well however not as bad as the first round. I had to clean the room myself to make it smell better. During the process of changing rooms the concierge Lady Kaira was horrible. She told me that there were no more rooms. Just to tell me we could transfer to another room. The customer service I received from her was unacceptable. After that day we had a better experience, but I still wouldn’t stay at this hotel. The food wasn’t the best. The valets were very sweet. The entertainment was good as well.”
— Shandrika Henson

Facts

Free Wi-Fi
Airport(s) CUN
Swimming Pool
Restaurant
Spa & Wellness
Breakfast
All Inclusive

Location

Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen/Playacar

Notes


You'll be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Checkin Instructions


Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a smoke detector, a security system, and a first aid kit

Special Checkin Instructions


Front desk staff will greet guests on arrival.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Yucatan, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. When you are in need of a refreshing drink, visit the beach bar or one of 8 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.


Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 13 outdoor swimming pools, a nightclub, and outdoor tennis courts. Additional features at this property include complimentary wireless Internet access, concierge services, and gift shops/newsstands.
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities
  • Fitness facilities
  • Soccer
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Transportation to offsite activities
Platinum Yucatán Princess All Suites & Spa Resort Adults Only

Specialists

We are experienced professionals in the travel industry. Our specialists have access to unparalleled relationships with the world's top luxury hotels, airlines, tours and cruise lines, who offer upgrades and travel experiences that is only available when you work with one of us.

Nancy Ospina
Nancy Ospina
Phone: +14075205338
10:00 AM 6:00PM
Ida Guerron
Ida Guerron
Phone: +19734608478
10:00 AM 6:00PM
Diana Carmona
Diana Carmona
Phone: +19083453738
10:00 AM 6:00PM