Phone Number 18004447171
Raffles Grand Hotel d'Angkor
1 Vithei Charles de Gaulle, Near Angkor Shopping Center, Siem Reap, Cambodia
Rating
4.7
Price Level
$$$$
Rooms
119
Pets
No
from $ 2,646.62
05
Apr

Raffles Grand Hotel d'Angkor, Siem Reap

Raffles Grand Hotel d'Angkor

First opening its doors in 1932, Raffles Grand Hotel d'Angkor is one of the landmark hotels of the legendary Grand Tour of Indochina. With the architecture and design having undergone careful restoration, you can stay in modern comfort surrounded by rich Cambodian history and original treasures, including the original working cage elevator in the lobby.

Raffles Grand Hotel d'Angkor

Price & Availability

Select your room

Room

Landmark Twin Room ·

Room Only · 2 Twin Beds
Book now and save
Total
$ 2,646.63
Room

Landmark Double or Twin Room (Pool View) ·

Room Only · 1 Double Bed
Book now and save
Total
$ 2,833.95
Room

Landmark Twin Room ·

Bed & Breakfast · 2 Twin Beds
Book now and save
Total
$ 3,087.43
Raffles Grand Hotel d'Angkor

Landmark Twin Room (Pool View) ·

Room Only · Twin
Total
$ 3,171.60
Room

Landmark Double or Twin Room (Pool View) ·

Bed & Breakfast · 1 Double Bed
Book now and save
Total
$ 3,274.56
Raffles Grand Hotel d'Angkor

Landmark Twin Room (Pool View) ·

Bed & Breakfast · Twin
Total
$ 3,715.64
Room

Colonial Twin Suite ·

Room Only · 2 Twin Beds
Member’s exclusive price
Total
$ 5,532.61
Room

Colonial Twin Suite ·

Bed & Breakfast · 2 Twin Beds
Member’s exclusive price
Total
$ 5,885.15
Room

Junior King Suite ·

Room Only · King
Total
$ 7,978.90
Room

Junior King Suite ·

Bed & Breakfast · King
Total
$ 8,522.91
Room

Raffles King Suite ·

Room Only · King
Total
$ 10,073.39
Room

Raffles King Suite ·

Bed & Breakfast · King
Total
$ 10,617.40

Overall

Wonderful
4.7
229 reviews
5
56
4
8
3
0
2
0
1
0

Customers Review

Value 4.2
Location 4.7
Cleanliness 4.8
Comfort 4.5
Neighborhood 4.6
Amenities 4.8
Condition 4.6
Recomendation 86.7%
“I travelled with my wife and four year old daughter over christmas. we stayed at this hotel for six nights. The room was quite dark and noise from the corridor could be heard. Every time the neighbouring rooms went for a shower or flushed their toilet we could hear the noise. The air conditioner didn't seem to be able to be adjusted. Overall the bathrooms are extremely dated and discoloured. The breakfast buffet choice is standard, but by no means the best compared to five star hotels we have stayed in Asia. The hotel also allows smoking in the waiting area where you check in. This is the same area where in the evening you can relax and enjoy the excellent pianist. Again i feel this is not acceptable for a family hotel. We are vegetarians and my wife and daughter do not even eat eggs. Our travel agent had sent an email to the hotel on booking the hotel room. On arrival at the hotel and checking in, i once again mentioned to the duty manager that this was our requirement and we were booked onto the christmas gala dinner. We were assured all will be taken care of. At this point the duty manager who checked us in demanded we pay for our gala dinner in cash. I asked why we had to pay cash and why couldn't they just add to our room bill? At this point was was told that if he adds it to the room bill than we shall be charged a 5% Credit Card Charges. At this point i questioned him why do i have to pay a credit card charge and he said thats the way it is with the hotel. At breakfast we asked the chef if they could make my daughter some pancakes without eggs and we were refused. eventually the executive chef came to us and arranged for my daughter to have eggless pancakes from next day onwards. He was helpful and did come the morning after to make sure they had made some for us. We had paid $140 dollars per person to have a choice of these three things on gala night! I was well disappointed and asked the waiter if i could speak to the GM. The GM did come and see me. At this point i explained to him all the dietary problems we have been having in the hotel. I also expressed it was unacceptable to have such a few dishes for us vegetarians when we have paid the same amount as everyone else. At this point he did offer to get the chef to make whatever we wanted. It was too late... we had placed our orders for simple lasagne and our daughter was very hungry to wait any longer. I also expressed my concern with being charged 5% credit card charges to which he said he was going to look into this and sort it out. He took a note of my room number. Thats about all he did. It ended here. Next day we went to the swimming pool restaurant and asked if we could order some penne pasta with pesto sauce for my daughter and some banana milkshake with ice cream. I was told this is not possible and we need to stick to whatever is available on the menu. This was the turning point for us. We never eat at the hotel from this time onwards for the rest of the five days. All our lunch and dinner were outside. Usually we prefer to eat in the hotel as its a lot easier with a four year old. To summarise i am not only disappointed but horrified at the service we have received from the General Manager at this hotel.There were no apologies. There was no follow up from him even though he practically met us in the lobby daily. A hotel this calibre can get away with this type less than one star class of service. We have stayed in hotels all over the world but never been ignored or treated as such. Whenever we have encountered a hiccup for whatever reason, the assistants have promptly put it right. It is shameful that even after giving multiple chances to the management and in addition after personally talking to the General Manager nothing has been done to put things right. This is shameful to the organisation as the quality of service you provide reflects on your organisation and in short you have failed on every occasion.”
— Rupesh Shah Aesthetics
“This hotel is really convenient in the center of the Siem Reap ... easy to go to Angkor Wat, the staff are really nice we went to have dinner and the atmosphere is really nice”
— stephane racine

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