“Decent place, quiet. The thermostat on the wall in our room did not work. But the heater we were able to manually control. The iron was missing out of the room and there was a very unique coat hanger that was held together with copper wire.”

“If I could give this hotel 0 stars...I totally would. We traveled here from NY with a toddler and were really looking forward to a comfortable 2-night stay, however it was anything but what we had hoped. We called 2 hours in advance and asked if it was possible to check-in early (2:20 rather than 3:00) because we made good time and were hoping to give our son a chance to nap after driving for 7 hours, but we were made to feel as though we were an inconvenience and told that they only had 2 housekeepers on staff. The fact that they reluctantly allowed us to check in 40 minutes early was about the only good thing I have to say about this experience. Upon arrival we had a very uneasy feeling due to situations occurring outside in the parking lot. We gave it the benefit of a doubt and unloaded our things into a room that was sub par. The pictures online make this location seem very pleasant and clean but do not project a true image of what you walk into. The bathroom was dingy, poor lighting, outdated venting, a faulty toilet, and overall just plain dirty. We left for dinner and came back to relax. As we got our 2 year old ready for bed, we pulled the sheets and found blood stains on the pillow. Absolutely unacceptable if you ask me! When speaking to the front desk, I explained that this is no place I want my child to stay and we are looking for hotels elsewhere. We were offered a new room but different sized beds that would not accommodate for our son, which we respectfully declined. I requested a new pillow and set of sheets, to which they would "check and see if they have any". Luckily they did, however when changing the sheets, let's just say the bed wasn't in the best condition. We were told due to checking in early and already occupying the room for 5 hours, that we would have to pay full cost for the night but could leave in the morning and be refunded the second night since we wouldn't be staying. After spending over half an hour trying to secure a new night's stay elsewhere we weren't able to find a location, so we were forced to stay until morning. The following morning, the toilet wouldn't stop running and the tank overflowed, flooding the bathroom. The only way to get it to stop was to have my husband turn the water valve off on the pipes. I was appalled and could not believe how poor of an experience my family had. This was our first true vacation getaway since COVID and it was an absolute let down. We will never stay at another Ramada again and I wouldn't recommend this specific location to anyone traveling to Lewiston, Maine.”