Reina Roja

Quick facts

Located right in the center of downtown Playa del Carmen just a few steps away from Fifth Avenue and its famous night life luxury shopping and dining scene where you will experience the laid back lifestyle that the Riviera Maya has to offer. The modern and provocative Avant-Garde building design together with its Pop Art conceptual decoration of each of our deluxe rooms and junior suites and thematic suites offer a unique and unforgettable experience for your vacation trip.In addition to having high luxury amenities and services for your enjoy and pleasure live a unique experience as a couple with friends or on your business trip while discovering the original proposal that our "adults-only" hotel has to offer. Live the Reina Roja full experience with our Resort (Lifestyle) Feewhich will give you exclusive access to our luxury amenities and services for a complete vacation experience. Includes: • American Breakfast (served from 8am to 12pm) • Unlimited Open Bar of national beer and wine (served in our rooftop area from 12pm to

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Customers Review

Staff 8.4
Location 9.2
Cleanliness 8.8
Comfort 8.4
Condition 8
Neighborhood 9.2
Amenities 7.8
Quality 6
Value 8.2
“Gostei do hotel, única coisa que não gostei foi que os quartos são muito escuros, a piscina no terraço é baixa, mas o atendimento e a limpeza são excelentes. O café da manhã é no estilo americano, entãonão espere coisa leve...(ovos, bacon, empanado...)”
— Aline Mai
“No lo recomiendo, ya que tenían falta de personal. No realizan el servicio de habitación aunque dejes indicado. Tenía que pedir las cosas y las llevaba el vigilante. Cortan el agua a la media noche y hasta las 7 la reanudaban. Ha y mi compañera de viaje encontró una chinche en su almohada. Asco! Solo es un hotel con buena ubicacion. Pesimo.”
— Leslie roman


Free Wi-Fi
Airport(s) CUN
Swimming Pool


Calle 20 entre Av. 5 y Av. 10, Playa del Carmen/Playacar


You'll be asked to pay the following charges at the property:

  • Resort fee: USD 10.99 per person, per night
The resort fee includes:
  • In-room coffee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 100 per vehicle (roundtrip, maximum occupancy 3)
  • Self parking fee: USD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Checkin Instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Minimum Spring Break check-in age is 18 years old This property accepts credit cards and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Special Checkin Instructions

Front desk staff will greet guests on arrival.
Stop by the hotel's restaurant, La Bien Querida, for lunch or dinner. Dining is also available at the coffee shop/café, and room service (during limited hours) is provided. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.
Take advantage of recreation opportunities including an outdoor pool and an indoor pool. Additional features at this hotel include complimentary wireless Internet access, concierge services, and a television in a common area.
Reina Roja


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