Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort

Quick facts

Welcome to spectacular Cancun, Mexico, and one of the most popular locations for beachfront getaways and an unrivaled nightlife. Royalton Suites Cancun Resort & Spa, located in the famous hotel zone is the newest addition to Royalton Luxury Resorts offering exceptional service, stylish architecture and incredible food. Spend your days lounging on the stunning, white sand beach next to breathtaking blue waters, and your nights celebrating under the stars overlooking the ocean and the Cancun strip at the exclusive adults only Level 18 – Rooftop Cabana Lounge ($). Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only offers exceptional service, stylish architecture, incredible food, and premium cocktails for a luxurious adults-only escape. Spend your days lounging on the stunning private white-sand beach next to breathtaking clear blue waters, and your nights celebrating under the stars at the exclusive Level 18 – Rooftop Cabana Lounge. This new generation all-inclusive hotel offers an adults-only social vacation experience like no other. From the unlimited à la carte dining, including Agave, an authentic Mexican Restaurant, to our signature Dreambed™, every detail has been carefully designed to deliver personalized service. Choose from the Resort or Diamond Club™ sections and experience the perfect vacation with superior service and upscale amenities tailored to meet your every need. The icing on the cake: you can get from the Cancun airport to our resort on the vibrant Cancun Strip in under 30 minutes.

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Customers Review

Staff 8.4
Location 0
Cleanliness 8.8
Comfort 9
Condition 8.6
Neighborhood 9.2
Amenities 8.4
“*BED BUGS* I do not know why this resort is rated so highly on every site. Let’s run down the list - while the service from the staff was decent (they were all friendly), it was very hard to communicate with them. Most spoke very little English, which is completely fine, but definitely a first for me and caused troubles with our food/drinks coming out properly. Additionally, BED BUGS. B-E-D B-U-G-S people. If there is ONE REASON you should reconsider staying here or canceling your reservation at this resort it is because of the BED BUGS!!! I have stayed in many hotels and resorts, some far from as “nice” as this resort looks and have never run into bed bugs. I’ve come home all bitten up. If you sort these reviews from most recent you’ll see it’s a very common trend and a major issue the resort continues to ignore. Also, the drinks were all inclusive, which is awesome, but they were poured so weak and they all tasted so watered down.. not like any all inclusive resort that I’ve been to before. I would have rather paid for better drinks. The food at the buffet was very average and the only restaurant we tried that was worth going back to for a second time was the steakhouse. The swim-out was the best part of our stay because the pool closest to us (main pool in the hideaway) was literally probably 50% piss. The smell was horrid and so apparent but again, another thing the resort is ignoring. It is safe to say this resort is NOT WORTH YOUR MONEY!!!! Definitely worth cancelling and finding a different resort if you have an upcoming reservation. We will not be going back.”
— Kaylin Novak
“Además del pago de las habitaciones nos hicieron dar un depósito antes de entregar la habitación que no te devuelven si no lo pides al hacer el check out y este debe ser con tarjeta de crédito. Pésimo servicio de recepción. Mis familiares fueron a recogerme y tuve que estar una hora peleando para que los dejaran pasar por mi al estacionamiento. Los recepcionistas me querían obligar a tomar un taxi del Lobby a la caseta de vigilancia que me cobraba $400. Después me platicaron los Taxistas que ese es el negocio y que los Uber son ilegales, lo cual no tenía nada que ver porque el coche en el que fueron por mí era rentado. Pedí hablar con el gerente pero nunca llegó. A las habitaciones les falta mantenimiento.”
— Itzel López

Facts

Free Wi-Fi
Airport(s) CUN
Swimming Pool
Restaurant
Spa & Wellness
All Inclusive

Location

Blvd Kukulcan Km 9.7, Cancun

Notes

Optional Fees


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Checkin Instructions


Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Special Checkin Instructions


Front desk staff will greet guests on arrival. The amenities of club Level 18 Rooftop Cabana Lounge are open to guests 18 and older for a daily fee of approximately 60 USD per person. All-inclusive rates exclude the club amenities.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at Hunter Steakhouse, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.


Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools and a health club. Additional features at this property include complimentary wireless Internet access, concierge services, and a hair salon.
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.Food and beverages
  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
Not included
  • Surcharge for bottled wine
  • Airport transfers
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort

Specialists

We are experienced professionals in the travel industry. Our specialists have access to unparalleled relationships with the world's top luxury hotels, airlines, tours and cruise lines, who offer upgrades and travel experiences that is only available when you work with one of us.

Joselyne Escalante
Joselyne Escalante
Phone: +17146255650
10:00 AM 6:00PM
Nancy Ospina
Nancy Ospina
Phone: +14075205338
10:00 AM 6:00PM
Ida Guerron
Ida Guerron
Phone: +19734608478
10:00 AM 6:00PM