Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Quick facts

Royalton Riviera Cancun is a modern luxury resort in the popular vacation destination of Cancun. This new-generation all-inclusive hotel offers discerning travelers a family-friendly vacation experience, where guests of all ages are captivated from morning to night. For families, an enormous on-site splash park, supervised kid’s and teen’s clubs and non-motorized water sports ensure that afternoons are filled with unforgettable moments. For guests of any age, Royalton signature All-In Luxury® features bring Unlimited Reservation-Free Dining, modern upscale accommodations, All-In Connectivity™ with free high-speed Wi-Fi for all your devices, in-room Bluetooth speakers, and free calls to select countries.

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Customers Review

Staff 8.4
Location 0
Cleanliness 8.8
Comfort 8.8
Condition 8.6
Neighborhood 8.4
Amenities 8.4
“*BED BUGS* I do not know why this resort is rated so highly on every site. Let’s run down the list - while the service from the staff was decent (they were all friendly), it was very hard to communicate with them. Most spoke very little English, which is completely fine, but definitely a first for me and caused troubles with our food/drinks coming out properly. Additionally, BED BUGS. B-E-D B-U-G-S people. If there is ONE REASON you should reconsider staying here or canceling your reservation at this resort it is because of the BED BUGS!!! I have stayed in many hotels and resorts, some far from as “nice” as this resort looks and have never run into bed bugs. I’ve come home all bitten up. If you sort these reviews from most recent you’ll see it’s a very common trend and a major issue the resort continues to ignore. Also, the drinks were all inclusive, which is awesome, but they were poured so weak and they all tasted so watered down.. not like any all inclusive resort that I’ve been to before. I would have rather paid for better drinks. The food at the buffet was very average and the only restaurant we tried that was worth going back to for a second time was the steakhouse. The swim-out was the best part of our stay because the pool closest to us (main pool in the hideaway) was literally probably 50% piss. The smell was horrid and so apparent but again, another thing the resort is ignoring. It is safe to say this resort is NOT WORTH YOUR MONEY!!!! Definitely worth cancelling and finding a different resort if you have an upcoming reservation. We will not be going back.”
— Kaylin Novak
“I would say I had a flawless stay from start to finish!! Staff was friendly very helpful. Wide selection of restaurants places to drink snack bars.I would totally come back recommend for a family or people trying to get a bit tipsy.”
— Dan Raft

Facts

Free Wi-Fi
Airport(s) CUN
Swimming Pool
Restaurant
Spa & Wellness
All Inclusive

Location

Carretera Federal 307 Cancun-Playa Del Carmen Km 332,15, Mz 03, SM 31, Cancun

Notes

Checkin Instructions


Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed No onsite parking is available This property accepts credit cards and cash

Special Checkin Instructions


Front desk staff will greet guests on arrival.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Gourmet Marche, one of the property's 10 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Visit one of the 12 bars/lounges, 3 beach bars, and 3 poolside bars for a refreshing drink.


Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Before a night out at the casino, the 8 outdoor swimming pools are a perfect way to relax and recharge. Additional amenities at this Beaux Arts property include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.Food and beverages
  • Buffet and à la carte meals, snacks, and local beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Number or type of beverages limited at one or more venues
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities
  • Kayaking

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball
Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties
Not included
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Tennis lessons
  • Surcharge for premium or imported alcoholic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Specialists

We are experienced professionals in the travel industry. Our specialists have access to unparalleled relationships with the world's top luxury hotels, airlines, tours and cruise lines, who offer upgrades and travel experiences that is only available when you work with one of us.

Fiorella Reyes
Fiorella Reyes
Phone: +19095637012
10:00 AM 6:00PM
Diana Carmona
Diana Carmona
Phone: +19083453738
10:00 AM 6:00PM
Ida Guerron
Ida Guerron
Phone: +19734608478
10:00 AM 6:00PM