Sandos Caracol Select Club Adults Only

Quick facts

Built around a natural ecosystem, the resort's dedication to low impact on its environment means the monkeys and tropical birds are right outside the door. Set on the warm white sands of Playa del Carmen, the resort is home to crystal clear cenotes, mangrove forests and lushjungle. Immerse yourself in nature and ancient Maya history at our truly unique all inclusive resort in Playa del Carmen. Here at Sandos Caracol Eco Resort, you can swim in the cool, crystal clear waters of a natural jungle cenote, lounge on the beach surrounded by palm trees, or spend an adrenaline-filled day at the full-size water park.

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Customers Review

Staff 8.6
Location 8
Cleanliness 8.4
Comfort 8.2
Condition 8
Neighborhood 8
Amenities 7.8
Value 8
“Excelente hotel la amabilidad y servicio de todos fue increíble. En el restaurante lirios nos atendieron Excelente soy muy atentos. También el cuidado de todo el personal utilizado las medidas sanitarias”
— CUYIN Gomez
“El hotel está muy bonito, las habitaciones muy cómodas y bien arregladas. El personal muy atento y muy amable a excepción de la señorita de reservaciones de restaurante, era de Ucrania me parece, muy mala atención de su parte. La alberca super bien y el equipo de animación siempre tratando de que la pases bien. Tengo que decir que en la calidad de alimentos tienen 2 estrellas. Los chilaquiles del desayuno están terribles, el café bde restaurante pésimo, y la carne del restaurante de especialidades Brazil de muy baja calidad (confirmado por el mismo mesero). La cancha de tenis está en ruinas y el staff del masaje no deja de molestarte para que tomes uno en el spa. Creo por la pandemia tuvieron que bajar costos y es comprensible, es por eso que le doy 4 estrellas en vez de 3. Realmente se esforzaron en qué la pasemos bien. Si llegan a mejorar los alimentos se llevan las 5 estrellas.”
— Ricardo Arellanos

Facts

Free Wi-Fi
Airport(s) CUN
Swimming Pool
Restaurant
Spa & Wellness
All Inclusive

Location

Carretera Chetumal - Puerto Juarez Km. 295, Playa del Carmen/Playacar

Notes


You'll be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional Fees


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Checkin Instructions


Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Safety features at this property include a carbon monoxide detector and a smoke detector

Special Checkin Instructions


Front desk staff will greet guests on arrival.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at one of the property's 10 restaurants, or stay in and take advantage of the 24-hour room service. When you are in need of a refreshing drink, visit the swim-up bar or one of 10 bars/lounges, or 2 poolside bars.


Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, 3 spa tubs, and a nightclub. Additional amenities at this property include complimentary wireless Internet access, concierge services, and an arcade/game room.
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).Gratuities and taxes
Gratuities and taxes are included.Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Water fitness
  • Yoga
Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties
Not included
  • Motorized water sports
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities
Sandos Caracol Select Club Adults Only

Specialists

We are experienced professionals in the travel industry. Our specialists have access to unparalleled relationships with the world's top luxury hotels, airlines, tours and cruise lines, who offer upgrades and travel experiences that is only available when you work with one of us.

Janet Santillana
Janet Santillana
Phone: +14075205339
10:00 AM 6:00PM
Ida Guerron
Ida Guerron
Phone: +19734608478
10:00 AM 6:00PM
Nancy Ospina
Nancy Ospina
Phone: +14075205338
10:00 AM 6:00PM