Sandos Playacar

Quick facts

The Sandos Playacar Beach Resort & Spa is a 5-star all-inclusive Hotel located within a short distance from the quaint town of Playa del Carmen and the world-class dive destination Cozumel. The resort rests on a half-mile-long stretch of soft white sand beach surrounded by the area’s main attractions including the archaeological sites of Tulúm and Cobá and the ecological water parks of Xcaret and Xel-Ha. Sandos Playacar Beach Resort is an all inclusive resort in Playa del Carmen, Mexico. The resort is famous for its glorious stretch of white sand beach, and is popular with both families and couples looking for an unforgettable vacation in paradise.

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Customers Review

Staff 8.4
Location 10
Cleanliness 8.4
Comfort 8.2
Condition 8
Neighborhood 8.8
Amenities 8
“Es un gran hotel, desde mi visita al caracol, quedé fascinado con la cadena. Las comidas son muy buenas y tiene 7 restaurantes diferentes, para todos los gustos. Las instalaciones tienen todo lo que necesitas para una buena estadía. Hay mucho extranjero (que no son de Mexico) pero el ambiente es muy bueno. Aquí la playa está muy bonita. En esta visita no me estuvieron presionando para que les comprara algo. No recomiendo con bebé menores a 2 años, porque los trayectos son largos. El hotel cuenta con una cafetería con café y postres. Cada noche hay un espectáculo diferente.”
— Emmanuel Torres
“I have a really hard time writing this review because to be honest I am pretty torn… The staff at the resort are very friendly, everything was very family oriented so I really appreciated that, however the rooms are very outdated and rundown, room service was almost impossible to get a hold of, and you are about a mile away from the beach when you are in the family rooms. We did enjoy having a pool right outside of our room with drinks most of the day but didn’t like the fact the pool closes at 7, seems super early, my kids would have loved to swim at night. Food was extremely hard to find unless you were at the designated buffet times or had a reservation at the restaurants. Shows were fun in the evening and we did enjoy the beach and the pool by it. Again, super torn with this review because there were a lot of pros but definitely a lot of cons as well. We have never stayed at a Mexican resort so I don’t have much to compare to but I’ve stayed in cheap hotels that were nicer than this resort. Overall not a terrible experience but we had some very frustrating aspects of it.”
— Amber McCann


Free Wi-Fi
Airport(s) CUN
Swimming Pool
Spa & Wellness
All Inclusive


Paseo Xaman - Ha Manzana 1 Lote 1 Fraccionamiento, Playa del Carmen/Playacar


You'll be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Checkin Instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Special Checkin Instructions

Front desk staff will greet guests on arrival.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite to eat at one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Wind down with a drink at one of the 6 bars/lounges or 3 poolside bars.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 8 outdoor swimming pools, a nightclub, and a complimentary water park. Additional amenities at this property include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Bicycling
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Volleyball

  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Water fitness
  • Yoga
Kids' club
  • Supervised activities for children between 2 and 18 years old
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties
Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities
Sandos Playacar


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Joselyne Escalante
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Diana Carmona
Phone: +19083453738
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Nancy Ospina
Phone: +14075205338
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